Provider profile
SERVPRO of Downtown Austin/Team Jones
Provider snapshot
What this listing says
Downtown Austin homeowners and commercial property managers who want a SERVPRO franchise with named, accountable staff like Keith Cowan handling water-to-mold restoration under one roof.
Best for
- Downtown Austin, Central Austin, and surrounding neighborhoods like Zilker, Barton Hills, and South Congress for mold remediation tied to water damage.
- Commercial property managers who need a single contractor to handle water extraction, mold remediation, and reconstruction without splitting the job across vendors.
- Homeowners dealing with insurance claims — multiple reviewers mention the team coordinated directly with their insurance provider.
About this company
SERVPRO of Downtown Austin/Team Jones is a locally owned SERVPRO franchise based on Congress Avenue in downtown Austin. Owners David D. Jones and Bryan Zander run a restoration operation that handles water damage, fire damage, mold remediation, storm cleanup, and reconstruction for both homes and businesses across Central Austin.
The franchise operates as an IICRC Certified Firm and follows Texas Department of Licensing and Regulation (TDLR) guidelines for mold remediation. They do not do mold testing — only remediation. They have access to the SERVPRO Disaster Recovery Team for large commercial and catastrophic losses, which means they can scale crew size quickly for bigger jobs. They also offer HVAC and air duct cleaning, biohazard cleanup, and sewage restoration.
With a 5.0-star Google rating across 21 reviews and zero negatives in the last 18 months, this franchise has a clean record. The caveat: 21 reviews is a thin dataset for a restoration company. The consistently named staff across those reviews — Keith Cowan in particular appears in five of them — suggests a small, stable team rather than a revolving door of subcontractors.
Services
Service area
Based at 501 Congress Avenue in downtown Austin, TX. Serves Downtown Austin, Central Austin, East Austin, South Austin, Zilker, Barton Hills, Rollingwood, West Lake Hills, Riverside, Enfield, Barton Creek, the Warehouse District, South Congress, Rainey Street District, and the 4th and 6th Street Districts. The listed coverage spans most of central and south Austin — confirm response times for locations on the edges of this area.
Review consensus
Keith Cowan is the most frequently named staff member, appearing in five reviews. Reviewers describe him as a clear communicator who sets expectations upfront and keeps clients updated throughout the project. Marta Keller and Richard Bullen both highlight his coordination with insurance. Mike Barschow is praised by Andy Eisner for handling two commercial floods from start to finish. Lindsay Shappee names Shane and Travis for fast on-site coordination during a fire mitigation when Mike was out of state. Jen drew praise from Debbie E. for a same-day AC leak response. Linda stood out to Emily Vowell for communication and attention to detail on a house fire recovery. Several reviewers mention fast response times, with Debbie E. reporting a crew on-site within two hours of her call.
0 found across 21 total reviews at 5.0★. No 1-star or negative reviews found in the last 18 months.
Keith Cowan (project lead/coordinator — positive across five reviews for communication, follow-through, and insurance coordination). Mike Barschow (project lead — positive across two reviews for commercial flood restoration and remote coordination). Shane (field technician — positive, praised for on-site fire mitigation work). Travis (field technician — positive, praised alongside Shane for fire response). Linda (project coordinator — positive, noted for attention to detail and communication on fire recovery). Jen (team lead — positive, praised for rapid AC leak response within two hours).
Ask for Keith Cowan if your job involves mold or water damage — he has the strongest track record in these reviews. For commercial properties, request Mike Barschow. The 5.0 rating is clean but based on only 21 reviews, so treat it as a promising signal rather than a settled verdict.
Keep in mind
- This is a SERVPRO franchise. The national brand sets the processes and training standards, but the local owners and crew determine the actual quality of work. Your experience depends on Team Jones, not the SERVPRO name.
- 21 total Google reviews is a small sample for a restoration company. A perfect 5.0 rating on that volume tells you less than a 4.8 on 200 reviews would.
- The service area lists nearly 20 Austin-area neighborhoods. Ask whether your specific location falls within their primary response zone or if it would require a longer dispatch.
- They do not do mold testing. You will need a separate mold assessment from an independent inspector before and after remediation.