Provider profile
PuroClean
Provider snapshot
What this listing says
North Austin homeowners dealing with water or mold damage from AC leaks, pipe bursts, or storm flooding who want a PuroClean franchise location with a 5.0-star track record and 24/7 response.
Best for
- North Austin homeowners with water damage from AC units, burst pipes, or washing machine leaks who need same-day mitigation
- Property owners who want one company to handle both mitigation and reconstruction without coordinating separate contractors
- Insurance-claim situations where you need a restoration company that documents everything and communicates directly with your adjuster
- Commercial property managers in the Austin metro who need 24/7 emergency response for water or fire events
About this company
PuroClean Property Savers operates out of North Austin on Burnet Road as a franchise of the national PuroClean brand. Owners Dalila Vazquez and Israel De La Vara run the location, with Dalila holding IICRC Water and Fire Mitigation credentials and 19 years of operations management experience. The team handles water damage, mold removal, fire and smoke restoration, biohazard cleanup, and full reconstruction under one roof.
The Austin franchise runs dehumidifiers, air movers, moisture meters, HEPA vacuums, hydroxyl generators, and thermal fogging equipment. They do their own reconstruction rather than subcontracting it out, which means one crew handles the job from water extraction through drywall replacement and floor install. They also coordinate directly with insurance adjusters and document jobs with photos throughout.
The company lists Spanish-language job postings, and multiple reviews reference bilingual staff. They advertise 24/7 emergency availability and serve North Austin, Central Austin, Downtown, Hyde Park, Mesa Park, Springwoods, Jollyville, and Wells Branch. One review places them working as far out as Temple, TX after a tornado.
5.0 stars across 190 Google reviews with zero negatives in the last 18 months is rare for any restoration company, let alone a franchise. That record deserves attention but also skepticism — the volume is real, the consistency is unusual, and there is no complaint data to test against.
Services
Service area
PuroClean Property Savers is headquartered at 9705 Burnet Road in North Austin, TX. They serve North Austin, Central Austin, Downtown Austin, Hyde Park, Mesa Park, Springwoods, Jollyville, and Wells Branch. At least one review places them working in Temple, TX (roughly 70 miles north), suggesting they take jobs well outside the Austin metro when demand warrants it.
Review consensus
Javier is the most frequently named employee across 190 reviews, praised for fast response, clear explanations of the drying process, and daily progress updates. Zuriel draws similar praise for professionalism and moisture testing thoroughness — multiple reviewers mention him by name alongside Javier as a team. Jorge gets credit for managing insurance claim projects, keeping work on budget, and coordinating with adjusters. Francisco, Joseph, Israel, Brian, Olga, and Erick each appear in individual reviews with positive mentions. Communication is the dominant theme: reviewers consistently describe being kept informed at every step, having phone calls answered, and receiving photo documentation of damage and repairs.
0 found across 190 total reviews at 5.0★. No negative reviews found in the 18-month recency window. With 190 total reviews at 5.0 stars, there are no 1-star, 2-star, or 3-star reviews to analyze.
The absence of any negative reviews across 190 ratings is statistically unusual for a restoration company. Restoration work involves insurance disputes, drying timelines, and property disruption — categories that typically generate occasional complaints even at well-run companies. This could reflect genuinely outstanding service, active review management, or a combination. The franchise model means PuroClean corporate may also influence review solicitation practices. Buyers should weigh the perfect score with appropriate context.
Javier (mitigation technician — praised repeatedly for communication, professionalism, and fast work). Zuriel / Zuriel C. (mitigation technician — praised for moisture testing, promptness, and professionalism). Jorge (project manager — praised for insurance coordination, budget management, and communication). Francisco (team lead — praised for cleaning quality). Israel (owner/project manager — praised for professionalism, pricing, and restoration quality). Joseph (technician — praised for professionalism and cleanup). Brian / Bryan (technician — praised for cabinet removal and mitigation work). Olga (technician — praised for water damage work). Erick (technician — praised for hard work and respect).
Ask for Javier or Zuriel if your job involves water mitigation — they are the most consistently praised names across two years of reviews. Request a written scope of work and photo documentation upfront, since that communication style is what earns this crew its reviews. With no complaint data to flag specific risks, your best protection is getting everything in writing before work starts.
Keep in mind
- PuroClean is a national franchise. Your experience depends on this specific Austin location's crew, not the brand overall. Staff turnover at franchise locations can change service quality quickly.
- A 5.0 rating with zero recent negatives is exceptional but also means there is no complaint data to evaluate. Ask for references from jobs similar to yours.
- The website claims a broad service area including Temple, TX (about 70 miles north). Confirm response time and crew availability for locations outside central Austin.
- Mold removal is listed as a service, but most reviews describe water damage mitigation. Ask specifically about their mold remediation experience and how many mold jobs they handle per month.
- The company does remediation but not testing. You will need a separate mold inspector to assess the problem before and after their work.