Provider profile
PuroClean of West Austin
Provider snapshot
What this listing says
West Austin and Travis County homeowners dealing with water-triggered mold who want a single company to handle extraction through reconstruction, with 24/7 response and insurance documentation support.
Best for
- West Austin, Bee Cave, Lakeway, and Oak Hill homeowners who need mold remediation tied to water damage and want one company to handle both.
- Property owners who need reconstruction after remediation, since PuroClean handles drywall, painting, and finish work in-house rather than subcontracting.
- Insurance-claim situations where you need a company that will document damage and communicate directly with adjusters.
- After-hours emergencies involving active water intrusion that could lead to mold if not addressed within 24-48 hours.
- Commercial property managers in Travis County who need a single vendor for water, fire, mold, and biohazard response.
About this company
PuroClean of West Austin is a franchise location on South Lamar Boulevard in Austin, Texas, serving Travis County. They handle the full arc of property damage: water extraction, fire and smoke cleanup, mold removal, biohazard work, and reconstruction. General Manager Oswaldo Loor runs the operation. The franchise model means they follow PuroClean's national playbook for equipment, training, and pricing.
On the mold side, their website describes a multi-step process: containment with polyethylene sheeting, negative pressure using HEPA-filtered fans, removal of affected porous materials like insulation and ceiling tiles, HEPA vacuuming, and deodorization. They say they work with indoor environmental professionals and labs for testing. They also handle the water damage that typically causes mold in the first place, which means they can address root cause and remediation in one engagement.
Oswaldo grew up near a river in Ecuador where flooding hit every few years. In 2017, massive flooding affected his community and he helped restore his family's homes. That experience drove him into the restoration industry. The company mentions IICRC certification on its website and offers 24/7 emergency response.
With a 4.8-star rating across 45 Google reviews, this is a strong score for a restoration company. Nearly every review is five stars. The volume is modest but the consistency is notable.
Services
Service area
Headquartered at 1700 S Lamar Blvd in Austin, Texas. Their website lists service areas including Austin, Barton Creek, Bee Cave, Lakeway, Lost Creek, Oak Hill, and West Lake Hills, all within Travis County.
Review consensus
Oswaldo (Waldo) is named in the majority of reviews. Reviewers consistently highlight his fast response time, often arriving within an hour for emergencies. Multiple reviewers say he walked them through the process step by step and communicated throughout the project. Ivy draws praise for organization, communication, and attention to detail. Luis is named alongside Waldo in several reviews for hands-on work. Reviewers who had water damage or mold repeatedly mention clear explanations of what was happening and what to expect. Insurance navigation comes up often: multiple reviewers say PuroClean helped document damage and communicate with adjusters. Nancy Lazarczyk noted that Waldo determined her issue was not mold and handled it at no charge.
1 found across 45 total reviews at 4.8★. Sharon Yancey describes a reconstruction project following upstairs water damage to her condo. She reports construction trash left in her 500-square-foot unit for over nine months, workers using her washer and dryer as a sawhorse, thinner replacement sheetrock leaving gaps, only three of the needed baseboards installed, and walls left with a single coat of primer without nail holes filled. She says she was pressured to pay Oswaldo directly rather than wait for insurance reimbursement, and that her personal property was held in storage until she paid for work she disputes was agreed upon. She names both Oswaldo Loor and Ivy Buchanan. The owner response was a template apology that did not engage with any specific allegation.
The single negative review contrasts sharply with the 44 five-star reviews. Several of the positive reviewers mention knowing Waldo through networking groups, referrals, or personal connections. The negative reviewer also references this, noting that "Waldo's BNI group fluffs his reviews." The owner response to the only negative review is a short template that does not address the detailed allegations, which stands out given the severity of the complaints described.
Oswaldo Loor / Waldo (General Manager — praised in 20+ reviews for responsiveness, thoroughness, and communication; criticized in 1 review for leaving debris, disputed billing, and pressuring direct payment). Ivy Buchanan (office manager — praised by Kelly Jedele, Madeline Pocta Butler, Robert Prince, and Nancy Lazarczyk for communication and organization; criticized by Sharon Yancey for refusing a refund for incomplete work). Luis (technician — praised by Sarah Egan, Robert Bury, Melissa Hutsen, and Steve Howe for quality work). Eddie (technician — praised by Robert Bury for mold removal work). Hervin (technician — praised by Jonathan Sylvie for care during water damage work). Edgar (technician — mentioned by Jonathan Sylvie as part of the team).
For the 44 out of 45 reviewers who gave five stars, Waldo and his team delivered fast, communicative, well-organized restoration work. The single negative review raises serious concerns about the reconstruction side of the business, specifically project management on longer jobs, billing transparency, and the handling of personal property during packouts. If you hire them, ask for a written scope of work with line-item pricing before they start, and get an independent mold test if they are doing both testing and remediation.
Keep in mind
- They do both mold testing and mold remediation. That creates a financial incentive to find problems they then get paid to fix. Consider getting an independent mold test before or after their work.
- One detailed 1-star review describes a reconstruction project that stretched months, with construction debris left in the home, disputed charges, and personal property held until additional payment was made. The owner's response was a generic apology that did not address any of the specific complaints.
- As a franchise, their pricing follows PuroClean's national system. The negative reviewer reported prices more than double the three other bids she received. Get competing estimates.
- Their service area lists eight communities across west Austin and Travis County. Confirm response times for locations farther from their South Lamar office, like Lakeway or Bee Cave.