Provider profile
COIT Cleaning and Restoration
Provider snapshot
What this listing says
Austin and Dripping Springs homeowners who want a family-run COIT franchise that handles water damage cleanup and mold remediation with same-day emergency response.
Best for
- Austin and Dripping Springs homeowners dealing with water damage who need same-day emergency response and mold remediation under one roof.
- Buyers who want a small, owner-operated company with the backing of a national franchise brand and its guarantee program.
- Homeowners who need both cleaning services (carpets, ducts, tile) and restoration work from the same provider.
- Insurance claim situations where you want a company that works directly with carriers.
About this company
COIT Cleaning and Restoration in Austin is a locally owned franchise of the national COIT brand, run by husband-and-wife team Travis and Amber out of the Dripping Springs area. Their primary identity is a cleaning company — carpets, tile, air ducts, upholstery — that also handles water damage, fire damage, and mold remediation.
On the mold side, their website describes a four-step process: identify and contain affected areas using negative air pressure with HEPA filtration, control humidity with dehumidifiers and air movers until target moisture levels are reached, HEPA-vacuum and sanitize all surfaces, then restore the space. They follow IICRC S-520 standards and EPA guidelines. They work directly with insurance carriers and offer 24/7 emergency response.
COIT as a brand has been around since 1950 — 75 years. The Austin franchise operates as a small family business despite the national name. Travis handles the field work and Amber manages scheduling and customer coordination. Multiple reviewers describe them as a local, family-owned operation rather than a corporate outfit.
Their 4.9-star rating across 107 Google reviews is unusually high, and notably they have zero negative reviews in the last 18 months. For a restoration company handling emergency situations, that level of consistency is rare.
Services
Service area
Based out of Dripping Springs, southwest of Austin, TX (PO Box 92784, Austin TX 78709). Reviews reference customers in Austin, Dripping Springs, and the surrounding Hill Country area. The website lists this as the Austin franchise but does not specify exact coverage boundaries.
Review consensus
Travis draws the most praise — reviewers consistently describe him as knowledgeable, efficient, and honest. Multiple reviewers highlight same-day response to emergencies, including weekends. Amber gets credit for responsive scheduling and genuine concern during stressful situations. Ben Lobaza noted Travis came in at one-quarter the price of a larger competitor for a water heater restoration. Beth Shaver highlighted same-day weekend service at 70% less than other quotes. Several reviewers specifically call out the family-owned feel despite the franchise name.
0 found across 107 total reviews at 4.9★. No negative reviews found in the last 18 months. With 107 total reviews at 4.9 stars, there is no complaint data to analyze from the recent window.
The review profile skews heavily toward cleaning jobs (carpets, ducts, tile, upholstery) and water damage mitigation rather than mold remediation specifically. Only one review (Amanda Massey) mentions mold directly, describing duct cleaning that resolved a musty mold smell. Sarah Budd mentions moisture and mold concern after an AC failure. This makes it difficult to evaluate their mold-specific work from reviews alone. A cluster of 5-star reviews from December 2022 suggests an organized review push, though the reviewers appear to be real customers with specific service details.
Travis (co-owner, field technician — positive across all mentions). Amber (co-owner, scheduling and coordination — positive across all mentions).
Travis and Amber run a tight operation with an exceptional review record for cleaning and water damage work. Ask specifically about their mold remediation experience since most reviews reference cleaning or water damage, not mold. Get an independent mold test before letting them scope remediation work.
Keep in mind
- They do both mold testing and mold remediation, which is a conflict of interest. The same company that identifies the problem profits from fixing it. Get an independent mold assessment before agreeing to remediation work.
- COIT is primarily a cleaning company. Mold remediation is one of several service lines, not their sole focus. Ask how many mold jobs the Austin franchise has handled in the past year.
- This is a franchise operation, not the COIT corporate office. The local team is Travis and Amber. Service quality depends on them specifically, not on the national brand's reputation.
- Their service area around Austin and Dripping Springs is not clearly defined on the website. Confirm they serve your specific location before scheduling.