Provider profile
ATEX Emergency Water Damage Restoration
Provider snapshot
What this listing says
Austin-area homeowners dealing with water or fire damage who want one company to handle everything from emergency mitigation through reconstruction, backed by a 20,000 sq ft contents storage facility.
Best for
- Austin and Central Texas homeowners needing emergency water extraction and full property rebuild under one contract.
- Insurance claim situations where you want the restoration company to coordinate directly with your carrier and handle supplements.
- Large-scale damage requiring contents packout, with ATEX's in-house 20,000 sq ft climate-controlled storage facility.
- Fire damage restoration including smoke remediation, reconstruction, and contents cleaning.
- Homeowners who want a single point of contact from mitigation through final punch list rather than juggling multiple contractors.
About this company
ATEX Restoration is a full-service restoration company in Austin, TX that handles the entire arc of a disaster claim: emergency mitigation, mold removal, contents packout, and reconstruction. They've been operating since October 2013 and carry IICRC certification. Their primary identity is water damage restoration, but they also take on fire damage, mold, and biohazard work for both residential and commercial properties.
What sets ATEX apart from mold-only companies is their end-to-end model. They run a 20,000 square foot climate-controlled contents storage facility with barcoded inventory tracking. When damage is extensive, their packout crew catalogs, cleans, stores, and returns your belongings. They also handle reconstruction in-house with a dedicated project management team, offer a 5-year workmanship warranty, and are a USAA preferred provider. Their FAQ page spells out reconstruction timelines, insurance mechanics, and deductible handling in unusual detail.
The company lists a full staff roster on their website: Junior Cordero manages mitigation, Tres Davis manages reconstruction, Danny Fleming manages contents, and Amber Cross serves as operations manager. The mitigation crew of Junior, Edgar, Bryan, Kim, and Josh appears by name in the majority of positive reviews.
4.9 stars across 157 Google reviews is a standout number for a restoration company in a major metro. The volume and consistency suggest a well-run operation, not a small outfit coasting on a handful of favorable reviews.
Services
Service area
Headquartered in Austin, TX (78736). ATEX lists service areas covering Travis, Williamson, Bastrop, Hays, Caldwell, and Bell counties. Their About page also mentions Bexar County. Bell County (Temple/Killeen area) is roughly 70 miles north of Austin, and Bexar County (San Antonio) is 80 miles south, so confirm response times for locations outside the immediate Austin metro.
Review consensus
The mitigation crew gets called out by name with remarkable consistency. Junior (JR), Bryan, Edgar, Josh, and Kim appear together in review after review. Reviewers describe them as punctual, communicative, and respectful of property. Several reviewers highlight the team explaining the process clearly and keeping the work area clean. Kevin draws praise on fire damage jobs for showing up quickly and providing reassurance. The contents team of Alberto, Fernando, Anthony, Fernanda, and Menassa gets positive mentions for careful handling of belongings. Multiple reviewers note fast initial response, with one describing a crew arriving within 15 minutes and another within 3 hours. Insurance coordination comes up frequently as a strength.
1 found across 157 total reviews at 4.9★. The sole recent negative comes from a Local Guide reviewer with 43 reviews who hired ATEX expecting a turnkey experience from mitigation through reconstruction. After remediation finished, communication broke down and the timeline stretched to 6-8 weeks for drywall alone, with no clear estimate for subfloor work. When the reviewer pushed back, he reports being told he might want to cash out and find someone else. ATEX's owner response acknowledged the delays but attributed them to unprecedented flooding demand across Texas, and stated they had communicated the extended timelines early on. The reviewer's frustration centers on the gap between the initial turnkey promise and the reality of a multi-month reconstruction queue.
The split between mitigation and reconstruction is where friction happens at ATEX. The mitigation crew (Junior, Bryan, Edgar, Josh, Kim) draws near-universal praise. The one negative and the sole 4-star review both concern reconstruction. The 4-star reviewer (also a Local Guide with 43 reviews) praised the crews but noted that project manager Tres Davis was invisible during the process, while coordinator Andrea and operations manager Amber were responsive. This suggests the mitigation side of the operation runs tightly, but reconstruction project management may be stretched thin. The owner response on the 1-star review was substantive and personalized rather than a template deflection.
Junior/JR Cordero (Mitigation Manager -- consistently praised), Bryan Cordero (Mitigation Technician -- consistently praised), Edgar Cordero (Lead Mitigation Technician -- consistently praised), Josh (Mitigation Technician -- consistently praised), Kim/Kimberly Villalobos (Mitigation Technician -- consistently praised), Kevin (sales/initial contact -- praised on fire jobs), Matt Korman (Project Manager -- positive mentions), Tres Davis (Reconstruction Manager -- one reviewer noted he was absent from their project), Andrea Gratopp (Project Coordinator -- praised for communication), Amber Cross (Operations Manager -- praised for communication), Alberto (Contents -- positive), Fernando (Contents -- positive), Anthony (Contents -- positive), Fernanda Cantu (Contents -- positive), Menassa (Contents -- positive), Evelyn (Contents -- positive), Clemente (Mitigation -- positive), Jessica Garcia (team member -- praised for handling restoration), Danny Fleming (Contents Manager -- praised by name in one review), Lenny (positive mention), Josue (positive mention).
Ask for Junior's mitigation crew and you will very likely have a good experience. If your project requires reconstruction, pin down timelines and get your project manager's name and direct contact before signing. The company's one weak spot is the handoff from mitigation to reconstruction, where communication and pacing can slip.
Keep in mind
- ATEX does both mold testing and mold removal, which is a conflict of interest. The same company assessing whether you have a mold problem also profits from fixing it. Get an independent mold assessment before committing to their remediation services.
- Their primary identity is water and fire damage restoration, not mold remediation. Mold removal is one of several services they offer. If you need a mold specialist, this is a generalist restoration company.
- Reconstruction timelines can stretch significantly. Their own FAQ acknowledges 1-6 weeks for water damage and 3-12 months for fire damage after mitigation. The one recent negative review specifically cites delays in the reconstruction phase.
- Their service area spans six counties from Bell County down to Caldwell County. That covers a wide geographic range from the Austin area. Confirm response times for locations outside Travis County.
- They are a USAA preferred provider, which means USAA may steer you toward them. This can be convenient but understand that preferred provider status reflects a business relationship, not an independent endorsement.