Provider profile
All Nation Restoration
Provider snapshot
What this listing says
Austin-area homeowners dealing with water damage or mold who want same-day response from a restoration company with two local offices and 259 Google reviews at 4.9 stars.
Best for
- Austin metro homeowners who need mold remediation bundled with water damage restoration under one contractor.
- Insurance-claim situations where you want a company that will communicate directly with your adjuster — multiple reviewers credit Bryan, Chris, and Lorraine with handling the insurance side.
- Urgent situations requiring same-day assessment — one reviewer called 11 companies and All Nation was the only one offering same-day service.
- Homeowners in outlying areas like Dripping Springs, Kyle, Cedar Park, or San Marcos who still want a company headquartered in Austin with two offices.
- Buyers who value honesty signals — reviewers describe Dustin telling customers remediation was not necessary and saving them money.
About this company
All Nation Restoration runs two offices in Austin — one on US-290 in the south, another on Dessau Road in the north — and handles mold remediation alongside water damage, fire damage, biohazard cleanup, and demolition. They staff IICRC-certified technicians and claim a 30-minute response time in the Austin metro, a claim multiple reviewers confirm.
On mold work specifically, they perform visual assessments and moisture detection, then seal the affected area, remove contaminated materials, HEPA vacuum, and apply antimicrobial treatment. They do not perform lab testing or write formal inspection reports — they note that Texas law separates inspection and remediation, and they refer customers to independent inspectors. That said, they do on-site visual assessments and moisture readings before quoting, which creates some overlap.
Benjamin Haugh founded the company in 2010, and Chris Moreno joined shortly after as co-founder. Haugh started as a one-person operation and has grown to a crew large enough that over 30 employees show up by name across Google reviews. They operate two physical offices, which is uncommon for a restoration company in the Austin market.
259 Google reviews at 4.9 stars is a standout number for an Austin restoration company. Only 2 reviews at 3 stars or below appeared in the last 18 months, and neither received an owner response — a gap worth noting given the otherwise strong review profile.
Services
Service area
Headquartered in Austin, Texas with two offices — south on US-290 and north on Dessau Road. They list 31 cities including Bee Cave, Buda, Cedar Park, Dripping Springs, Georgetown, Kyle, Lakeway, Leander, Pflugerville, Round Rock, San Marcos, and Wimberley. That range spans roughly 80 miles north to south, so confirm response times for locations outside central Austin.
Review consensus
Insurance navigation stands out as the most consistent theme. Bryan (project manager) appears across at least six reviews for walking customers through insurance claims, and Chris Moreno (co-founder/manager) appears in nine or more for calming explanations and hands-on involvement. Dustin draws specific praise for honesty — telling at least two customers that remediation was not necessary, saving them money. Reviewers confirm the 30-minute response claim. One five-star reviewer (Henry Carr) called 11 companies and All Nation was the only one to offer same-day assessment. Scott Miller is a five-time repeat customer. Lorraine in the office gets credit for insurance expertise. William (ops manager) is noted for 40-minute phone calls explaining the full process.
1 found across 259 total reviews at 4.9★. Mandy Brown's 1-star review describes a billing escalation after a toilet leak repair. She reports that All Nation was paid in full by insurance ($11,000+), then raised the price and asked her to sign a document agreeing to pay more. She refused, and says the company continued emailing about a "remaining balance." She is an 8-review account. No owner response exists. The only other sub-4-star review in 18 months is a textless 3-star from Sylvia Sims (15-review account), also without an owner response.
The 0% owner response rate on recent negatives is a notable gap. Companies at this rating level typically respond to every complaint. The billing dispute from Mandy Brown — insurance pays, company asks for more — is a pattern seen in restoration companies that quote after starting work rather than locking in pricing upfront. With only one instance it remains a one-off, but the lack of any public response leaves it unaddressed.
Bryan/Brian (project manager — consistently praised for insurance help and communication across 6+ reviews). Chris Moreno (co-founder/manager — praised in 9+ reviews for calming demeanor, mold knowledge, going above and beyond). Dustin/Destin (field tech — praised for honesty, told customers when remediation was unnecessary, mentioned in 5+ reviews). Ian (field tech — praised for knowledge and willingness to start work quickly). Chase (field tech — mentioned in 4+ reviews for quality work). Joshua (field tech — praised for detailed assessments). Jonathan/Jon (technician — praised for fast response and manners). Henry (lead tech — praised for ongoing support, turned a 2-star into a 5-star). David (gave a quote $500 below competitors). Lorraine (office/admin — praised for insurance expertise). William (ops manager — praised for thorough 40-minute explanation calls). Christian (field tech — praised across 4 reviews for cleanup and clear explanations). Nick, Max, Jorge, Brayden, Jayden, Ethan, Demonte, Jan, Jacob, Adrian, Liam, Kyle, Matthew, Rasheed, Marleny, John (all mentioned positively in individual reviews).
At 4.9 stars across 259 reviews, All Nation's track record is strong and the named-staff depth is unusual — you are unlikely to deal with an anonymous crew. Ask for Bryan or Chris Moreno if your job involves an insurance claim. Get your remediation scope from an independent inspector before accepting their assessment, and request a written fixed-price quote before work begins to avoid the billing scenario one reviewer described.
Keep in mind
- They perform visual mold assessments and moisture readings before quoting remediation work. Although they refer out for lab testing and formal inspection reports, the overlap between their assessment and the remediation they sell creates a conflict of interest. Get an independent inspection before committing to their remediation scope.
- One customer reported that after insurance paid $11,000+, the company raised the price and pursued additional payment. No owner response appears on that review. Ask for a locked-in written quote before work begins.
- The owner response rate on recent negative reviews is 0%. For a company with 259 reviews and a 4.9 rating, the silence on the two recent complaints is unusual.
- Their service area list includes 31 cities stretching from San Marcos to Georgetown — roughly 80 miles apart. Ask about travel fees and response times if you are outside central Austin.