Provider profile
Rainbow Restoration of Arlington
Provider snapshot
What this listing says
Arlington and Grand Prairie homeowners dealing with water or fire damage who want a Neighborly-backed franchise with 24/7 emergency response and full reconstruction under one roof.
Best for
- Arlington, Grand Prairie, and Fort Worth homeowners who need water damage restoration with same-day emergency response.
- Property managers in the mid-Cities area who need a single company for water mitigation, mold removal, and reconstruction.
- Commercial property owners in the DFW Metroplex who want a franchise-backed restoration company that coordinates directly with insurance.
- Homeowners recovering from fire damage who need content pack-out, storage, and move-back handled by one team.
About this company
Rainbow Restoration of Arlington is a franchise location in the Neighborly network, based on Pleasant Valley Lane in Arlington, Texas. They handle water damage, fire and smoke damage, mold removal, and full reconstruction for both homes and businesses across the mid-Cities area. Their Google listing categorizes them as a water damage restoration service, and mold work is one piece of a broader disaster-response operation.
The Arlington location uses thermal imaging for moisture detection and runs industrial-grade pumps, dehumidifiers, and fans for structural drying. Their website emphasizes IICRC-certified technicians and insurance coordination. They also offer carpet cleaning, air duct cleaning, tile and grout work, and content pack-out and storage, making them a start-to-finish option after a disaster. Nothing about their equipment or methods stands out as unusual for a franchise restoration company of this size.
As a Neighborly franchise, they benefit from national training standards and brand resources while operating as a locally owned business. The Arlington office covers a wide swath of the DFW area including Fort Worth, Grand Prairie, Cedar Hill, and Dallas.
At 4.5 stars across 43 Google reviews, the rating is solid but not exceptional. The review volume is modest for a franchise in a metro this size, which limits how much you can read into the overall number.
Services
Service area
Based in Arlington, Texas at 3101 Pleasant Valley Lane. Serves Arlington, Fort Worth, Grand Prairie, Cedar Hill, Dallas, Desoto, Duncanville, Kennedale, and Lancaster. The coverage area spans a large portion of the DFW Metroplex, so confirm estimated arrival times for your specific location.
Review consensus
Bill appears in the most reviews and draws consistent praise for carpet and tile cleaning work, with customers noting punctuality, fair pricing, and stain removal skills. CJ and his crew get singled out for showing up on time with materials ready and leaving the workspace clean. Raymond Hernandez earns praise from multiple reviewers for being kind, communicative, and easy to work with during week-long restoration jobs. Chris is mentioned positively by a fire damage customer for arriving hours after the fire and creating a Matterport video for insurance purposes. Brian gets a callout from a property manager in Euless for reliable emergency and routine carpet work. Nora impressed a water damage customer by arriving within an hour for emergency extraction.
1 found across 43 total reviews at 4.5★. One reviewer describes a prolonged restoration job where the crew showed up one day a week and did minimal work. The reviewer says calls to owner Chris and Raymond went unanswered or led to excuses. The team reportedly damaged blinds, tore up a kitchen floor and blamed the homeowner, and broke valuables during the move-back. The reviewer notes the pack-out took over 40 days but the move-back was done in under 3 hours, raising questions about care with belongings. The business did not respond to this review. (1 found across 43 total reviews at 4.5 stars)
The negative review and positive reviews reveal a split between the cleaning side of the business (where Bill operates largely alone and gets consistent praise) and the restoration/reconstruction side (where project management, crew scheduling, and owner communication broke down for at least one customer). The 0% owner response rate across all reviews suggests the business does not actively manage its Google reputation.
Bill (carpet/tile/duct cleaning technician — positive across many reviews). CJ (restoration crew lead — positive). Raymond Hernandez (restoration project lead — positive in multiple reviews, named in negative review for being unreachable). Chris (owner — positive in one fire damage review for fast response, named in negative review for being unreachable). Sebastian (restoration crew — positive). Roman (restoration crew — positive). Fred (restoration crew — positive). Brian (contact for apartment complex work — positive). Nora (emergency water extraction — positive). Lucio Hernandez (technician — positive). Kathy (staff, fire restoration — positive).
For carpet cleaning and routine maintenance, Bill runs a tight operation and you can book with confidence. For disaster restoration, ask specifically for CJ or Raymond and get a written project timeline with weekly milestones. The lack of any owner responses on Google means you should establish a direct communication channel before work begins and confirm who your escalation contact is if the crew misses a scheduled day.
Keep in mind
- The owner has not responded to any Google reviews, positive or negative. The single 1-star review specifically describes difficulty reaching owner Chris and Raymond by phone during an active job.
- As a franchise, the local team handles day-to-day work, but corporate brand standards and local execution can vary. Ask who will manage your specific project.
- Mold removal is one of many services here, not their primary focus. If you need mold-only work, ask about the experience level of the specific crew assigned.
- The service area spans from Dallas to Fort Worth. Confirm response times for your specific location, especially for non-emergency work.