Provider profile
DRYmedic Restoration Services of Melissa
Provider snapshot
What this listing says
Anna and Melissa homeowners dealing with mold after water damage who want a single restoration company to handle both the water mitigation and mold work with 24/7 availability.
Best for
- Homeowners in Anna, Melissa, McKinney, or Allen who need mold remediation after a water event and want one company to handle both.
- Anyone needing 24/7 emergency response for water damage that could lead to mold growth.
About this company
DRYmedic of Melissa is a franchise restoration company based in Anna, TX, serving the northern Collin County corridor. Mold remediation is one piece of a broader restoration operation that also covers water damage, fire and smoke damage, storm damage, and sewer backups. They handle both residential and commercial work.
Nothing on the website distinguishes their mold approach from any other restoration franchise. They list a standard process — evaluate, determine cause, remove mold, assess damage, perform air quality testing — but name no specific equipment, containment methods, or drying protocols. The website claims over two decades of experience, though that likely refers to the DRYmedic brand rather than this specific franchise location. One reviewer (Judy W) specifically noted the company followed the IICRC S520 standard for mold remediation.
Services
Service area
Headquartered in Anna, TX (488 Highview Ln, Suite 301). Serves 11 communities in northern Collin County: Allen, Altoga, Anna, Chambliss, Fairview, Lowry Crossing, McKinney, Melissa, New Hope, Roland, and Westminster.
Review consensus
Robert Caffarel is the most frequently named person across reviews, praised for honesty, responsiveness, and taking time to explain the process and pricing. Jake is the second most mentioned, with reviewers highlighting his friendliness, quick response on mold inspections, and ability to keep homeowners informed at each step. Multiple reviewers mention fast arrival times — one noted a 45-minute response to a washing machine flood. Several reviews cite help navigating insurance claims. The word 'honest' appears repeatedly across different reviewers.
0 found across 27 total reviews at 5.0★. No negative reviews to analyze. Every review in the data set is 5 stars.
The review profile is notable for its uniformity — 27 reviews, all 5 stars, no negatives. Several reviewers describe knowing Robert personally or professionally before the service engagement (Harvester Investments, Korey Griffith, John Cummings, Thomas Caffarel). This does not invalidate the reviews, but it means the sample likely includes a meaningful number of relationship-based endorsements alongside organic customer reviews. The company appears to have launched within the past year, so the review base is still early-stage.
Robert Caffarel (owner — praised for honesty, responsiveness, knowledge, and patience across 15+ reviews). Jake (technician/project lead — praised for friendliness, helpfulness, fast mold inspections, and keeping customers informed across 7+ reviews). Dylan (technician — mentioned once for helping with a water-related issue). Faro (technician — mentioned once for being personable and doing quality work).
Robert and Jake run a responsive operation with strong personal touch. If you hire them, you will likely get attentive communication and fast turnaround. The lack of any negative feedback makes it hard to assess how they handle problems. Ask Robert directly how he has resolved a past complaint or warranty issue to gauge that for yourself.
Keep in mind
- This is a franchise location (part of the DRYmedic/STOP Franchising network), so corporate branding and local execution may differ. Ask about the local team's direct experience with mold jobs.
- The website describes no specific mold remediation equipment, containment setup, or drying protocols. Press for details on exactly what their process involves before signing.
- A 5.0 rating with 27 reviews and zero negatives is unusually clean. The company is relatively new, and the review base skews toward single-review accounts. This does not mean something is wrong, but it means the rating has not been stress-tested by scale or time.
- Their service area lists 11 communities across northern Collin County. Confirm response times for locations on the edges of that footprint.