Provider profile
Steam Team Restoration & Cleaning
Provider snapshot
What this listing says
Amarillo and Texas Panhandle homeowners who need water damage and mold handled by the same local crew, from extraction through reconstruction, with 24/7 emergency response and two 5,000 CFM desiccant dehumidifiers most local competitors lack.
Best for
- Amarillo-area homeowners dealing with water damage who want one company from emergency extraction through full reconstruction.
- Property managers and landlords in the Texas Panhandle who need fast emergency response with 24/7 availability.
- Commercial property owners with large-scale water losses who need high-capacity desiccant drying equipment.
- Homeowners who discover mold after water damage and want remediation and repairs handled by the same crew.
- Amarillo residents in need of routine carpet, upholstery, or tile cleaning from a company with restoration-grade equipment.
About this company
Steam Team Restoration & Cleaning is a locally owned restoration and cleaning company in Amarillo, Texas, operating since 2008. Their main identity is water damage restoration, but they handle the full disaster recovery cycle: water extraction, structural drying, mold remediation, fire and storm damage, and then reconstruction and remodeling to put things back together. They also run a cleaning division doing carpets, rugs, upholstery, air ducts, and tile. They are not a franchise.
What stands out is their drying equipment. They own two 5,000 CFM desiccant dehumidifiers for large commercial losses, which is unusual for an Amarillo-area company. Their mold remediation process uses containment with negative air machines and HEPA filtration, EPA-approved antimicrobial treatments, and they offer optional third-party clearance testing after remediation. They handle everything from extraction through reconstruction in-house, so you are not coordinating multiple contractors.
They have been in Amarillo since 2008 and hold a BBB A+ rating. The team answers calls directly rather than routing through a call center. They claim a 60-minute response time for Amarillo-area emergencies and serve a wide region including Canyon, Bushland, the broader Texas Panhandle, Eastern New Mexico, Southern Colorado, and Western Oklahoma. They offer financing on restoration and remodeling work, and most jobs carry a 1-year workmanship warranty.
At 4.9 stars across 306 Google reviews, this is an exceptionally high rating for a restoration company with meaningful volume. Reviews consistently cite fast response times and friendly crews. Only 5 reviews at 3 stars or below appeared in the last 18 months, and 4 of those contain no text at all.
Services
Service area
Headquartered in Amarillo, Texas. Serves Amarillo, Canyon, Bushland, and the broader Texas Panhandle. Also claims coverage into Eastern New Mexico, Southern Colorado, and Western Oklahoma including the Oklahoma Panhandle. Response times outside the immediate Amarillo area will vary.
Review consensus
Fast emergency response is the dominant theme. Multiple reviewers describe calls answered late at night and crews arriving within the hour. Sebastian drew praise for ceiling leak cleanup on a Friday evening. Rick and his team earned recognition for arriving within 30 minutes and supporting a homeowner through the insurance claim. Kris Jones was singled out for compassion and flexibility when a customer needed same-day service. Dylan was praised for going the extra mile and being knowledgeable. Tyler earned mentions for being thorough and explaining problems in detail, including a service call to Eastern New Mexico. Chris was named for carpet cleaning quality. Dustin, Wyatt, and Matthew were praised together for apartment water cleanup. Caylee, Dylan, and Jaqueline were credited for making a process smooth and stress-free. Repeat customers are common, with several reviewers noting they have used Steam Team for years.
5 found across 306 total reviews at 4.9★. 4 of the 5 negative reviews contain no text, making it difficult to identify specific complaints. The one detailed negative is a 3-star review from Felicia Lopez (March 2026), who reported that her couch and rug smelled bad after cleaning and one chair was stained yellow. She noted things were a bit cleaner but the outcome did not meet expectations. The owner did not respond to any of these reviews.
The owner response rate on negative reviews is 0%, which is notable for a company with 306 reviews and a 4.9 rating. Most well-managed restoration companies respond to every negative review. The absence of responses means there is no company-side context for any complaint. The 4 textless negatives could be competitors, mistakes, or disgruntled customers who did not elaborate, but without owner engagement there is no way to know.
Sebastian (water damage crew lead — positive). Rick (restoration team lead — positive). Kris Jones (carpet cleaning tech — positive). Julian (carpet cleaning tech — positive). Chris (carpet cleaning tech — positive). Dylan (cleaning tech — positive). Tyler (estimator/inspector — positive). Cory (dumpster rental service — positive). Caylee (office/coordination — positive). Jaqueline (office/coordination — positive). Dustin (water damage tech — positive). Wyatt (water damage tech — positive). Matthew (water damage tech — positive). Dillion (cleaning tech — positive). Christian (water damage tech — positive).
Steam Team earns its 4.9 rating through fast emergency response and a deep bench of named employees who reviewers praise by name. If you need water damage or mold work in Amarillo, ask for a written scope and get an independent mold test before committing to remediation. For cleaning services, clarify their process on delicate fabrics given the one reported staining incident.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest: the same company identifying the problem also profits from fixing it. Ask for an independent mold test before committing to remediation work.
- Their service area claims stretch across four states, including Eastern New Mexico, Southern Colorado, and Western Oklahoma. Response times will be much longer outside the Amarillo metro area. Confirm availability and timeline if you are outside the Panhandle.
- The owner has not responded to any of the 5 negative reviews posted in the last 18 months. That is a gap in reputation management for a company this size.
- One reviewer reported a chair was stained yellow after upholstery cleaning. Ask about their process for delicate or light-colored fabrics and what their warranty covers if something goes wrong.