Provider profile
SERVPRO of Amarillo
Provider snapshot
What this listing says
Amarillo and Texas Panhandle homeowners who need mold remediation bundled with water damage repair or fire cleanup, with 24/7 emergency response and direct insurance coordination.
Best for
- Amarillo homeowners dealing with mold that developed after water damage or pipe bursts, where both problems need a single contractor.
- Property owners who want mold-related HVAC duct cleaning bundled with remediation, since the team does biocide fogging and vent cleaning in-house.
- Commercial property managers and churches in the Panhandle region who need a restoration company with the crew size to handle large-scale jobs.
- Homeowners who want insurance claim coordination handled by a dedicated project coordinator rather than managing it themselves.
About this company
SERVPRO of Amarillo is a franchise location in the Texas Panhandle, owned and operated by Natalie M. and Mark D. Hart. Mold remediation is one piece of a broader restoration operation covering water damage, fire damage, storm damage, construction, and specialty cleaning. Their primary identity is as a full-cycle restoration company serving both residential and commercial properties across Amarillo and surrounding Panhandle communities.
The mold remediation page describes containment procedures, air scrubbers, HEPA vacuums, and antimicrobial treatments. They also offer mold-related HVAC and air duct cleaning, including biocide fogging through vents, which multiple reviewers confirm. One reviewer described technicians finding mold in her ductwork and fogging biocide through the vents as part of a combined duct cleaning and carpet shampooing job. The franchise handles reconstruction after remediation, taking a job from water extraction through drywall replacement without subcontracting. They assign each client a project coordinator who handles insurance claims.
The SERVPRO brand dates to 1967, and the fire damage page references 35 years as a leader in disaster restoration. The franchise serves Amarillo and surrounding areas including Canyon, Dumas, Borger, and as far as Guymon, Oklahoma based on review evidence. The website lists IICRC industry certification for staff, and the franchise holds mold remediation credential MRC1107.
With 4.7 stars across 191 Google reviews, the rating is solid but not exceptional. The volume gives real statistical weight, and the 5 recent one-star reviews follow a pattern worth understanding before hiring.
Services
Service area
Based in Amarillo, TX at 1301 SW 8th Avenue. Primary service area covers Amarillo and the surrounding Texas Panhandle. Reviews confirm work done in Canyon, Dumas, Borger, and as far as Guymon, Oklahoma.
Review consensus
Curtis Stovall draws the most mentions across reviews, praised for decisive leadership on complex water leak jobs, supervising large crews, answering questions patiently, and treating mold in homes with mold-related water damage. Ted gets consistent mentions for friendliness, explaining findings, and checking for water and mold damage. Jessica receives a cluster of positive reviews from August 2025 for calming anxious callers and making a stressful process manageable. Amaris is praised for patience and helpfulness on the phone. Kevin Cook appears in multiple reviews for clear communication and leading teams through water damage and mold jobs. Jordan (also spelled Jordon) and Anthony are praised together for HVAC duct cleaning thoroughness, showing before-and-after photos, and explaining each step. Multiple reviewers highlight same-day or middle-of-the-night response: one reviewer called at 3 AM and had a crew by 4 AM.
5 found across 191 total reviews at 4.7★. All 5 recent negatives are 1-star. Barry Harp (March 2026) says the company began work without proper authorization, refused to provide consistent pricing, and after he canceled, the invoice doubled. He says they collected the inflated charge directly from his insurance without his knowledge. The owner's response claims mixed direction during a stressful time but does not address the specific billing allegations. Devendra Shah (July 2025) describes the manager lacking restoration knowledge, an unreasonable number of equipment placed in the property, and no response to repeated requests for explanation. Brandy Jo (May 2025, Local Guide with 199 reviews) writes on behalf of her sister, describing missing, damaged, and uncleaned items after a fire packout, charges for cleanings that did not happen, and the company going unresponsive after receiving the insurance check. Tory Amy Crawford (February 2025) describes a fire packout where items were held for 9 months without being cleaned despite insurance payment, and being told she was not the only fire. The owner response to Tory's 1-star review is a thank-you for supporting the team, suggesting the response was intended for a different review. Shelly (December 2024) calls the owner dishonest and says the job was not done right.
Two of the five complaints describe the same structural problem: after a fire packout, contents sat in storage for months uncleaned while insurance had already paid SERVPRO. In both cases, the company became unresponsive after collecting payment. Two other complaints describe billing disputes where charges escalated beyond the agreed price and were collected from insurance without the homeowner's explicit approval. This points to a pattern on the insurance-billing side of the operation, not the field crew doing the restoration work. Owner responses are templated: all five use similar language about wanting to discuss concerns further without addressing the specific allegations. This is reputation management, not problem-solving.
Curtis Stovall (technician/supervisor -- positive across many reviews, praised for leadership, patience, and mold treatment work). Ted (technician -- positive, praised for friendliness and explaining water/mold damage findings). Jessica (office staff -- positive, praised for calming stressed callers and clear communication). Amaris (office staff -- positive, praised for patience and helpfulness). Kevin Cook (technician/team lead -- positive, praised for communication and team leadership). Jordan/Jordon Maxwell (technician -- positive, praised for HVAC duct cleaning and professionalism). Anthony (technician -- positive, praised alongside Jordan for duct cleaning). Angel (technician -- positive, praised for professionalism and mold remediation work). Elisia (technician -- positive, praised for cleanup thoroughness). Chance (technician -- positive, praised for professionalism and communication). Karen (office/technician -- positive, praised for being courteous and quick). Wendy (technician -- positive, praised for water damage cleanup). Jose (technician -- positive, praised alongside Curtis and Wendy). Devin (technician -- positive, praised for mold treatment work with Curtis). Sara (technician -- positive, praised alongside Curtis for flood response). Ty (technician/team lead -- positive, praised for communication and scheduling). Rudy (technician -- positive, praised for checking water and mold damage). Chris Rusling (technician -- positive, praised alongside Curtis). Becky (office staff -- positive, praised for helpfulness on the phone). Daniel (technician -- positive, praised for prompt service). Rick (technician -- positive, praised for professionalism). Gilbert (technician -- positive, praised for carpet cleaning). Jana (crew member -- positive, praised for going above and beyond). Brent (Tiffany Reconstruction -- positive, praised for explaining reconstruction needs).
The field crews, especially Curtis, Ted, and Jessica, earn strong reviews for responsiveness and communication. The risk is on the insurance and billing side: get your scope and pricing in writing before work starts, and do not let them begin without your explicit written authorization. If you need contents packout, get a detailed inventory with expected return dates in writing. Ask for Curtis or Ted by name for mold and water damage work.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest: the company identifying your mold problem is also the one billing to fix it. Get an independent mold assessment before committing to remediation.
- Multiple one-star reviews describe billing disputes where the final invoice exceeded the original quoted amount, with charges collected directly from insurance without the homeowner's approval. Get your scope of work and pricing locked in writing before work starts.
- Two reviewers reported serious problems with contents packout: items held for months without being cleaned, missing or damaged belongings, and difficulty getting reimbursement. If you use their packout service, document everything you hand over and get a written timeline for return.
- Owner responses to negative reviews follow a similar template pattern: acknowledge the concern, invite the reviewer to call. None of the five responses engage with the specific facts of the complaint.
- This is a general restoration franchise, not a mold-focused firm. Mold work is a fraction of what they do. Ask specifically about the mold remediation crew assigned to your job.