Provider profile
RestoPros of Amarillo-Lubbock
Provider snapshot
What this listing says
Amarillo and Lubbock homeowners dealing with water damage or mold after a leak, especially those referred by their plumber who need same-day emergency response.
Best for
- Amarillo and Lubbock homeowners who need mold remediation tied to water damage — this crew handles both the water extraction and the mold work in one engagement.
- Property owners who want same-day or next-day service; multiple reviewers confirm sub-30-minute arrivals and same-day scheduling even when the calendar was full.
- Commercial property managers dealing with flooding — they handled a Catholic Student Center building flood and a business owner's space without causing downtime.
- Homeowners outside Amarillo city limits; they drove 90 minutes each way for one customer in a rural area and returned multiple times until the job was done.
- Anyone whose plumber discovered water damage during a repair and needs a restoration company that plumbers already trust and refer to.
About this company
RestoPros of Amarillo-Lubbock is a franchise location of the RestoPros brand, which launched in 2018 as a water damage restoration company and expanded into mold remediation, fire and smoke damage, storm damage, and full rebuilds. They operate out of Amarillo and cover a region stretching south to Lubbock, east to Plainview, and surrounding communities. The team follows IICRC guidelines and handles both residential and commercial work.
The standout pattern in their reviews is plumber referrals. Multiple local plumbers — Leonardo Garcia, Paul Lawson, lamarcus yannis — send water damage jobs directly to RestoPros and review them publicly. Leonardo Garcia noted a sub-30-minute arrival time after calling them for a customer's flooded home. That kind of repeat trade referral from other contractors is unusual and worth noting.
Mike and Erica Knox own the franchise and stay hands-on. Mike shows up personally for inspections, works directly with insurance companies, and gets named by reviewers for honesty and follow-through. The company claims 30 years of combined industry experience across its team. They are a Canyon Chamber of Commerce member and offer financing through Enhancify for out-of-pocket costs and deductibles.
A perfect 5.0 across 51 Google reviews is rare for any service company. The review volume is still modest — 51 reviews over roughly a year of active operation — but the consistency is notable. Every single reviewer gave five stars, and several are established Google Local Guides with dozens of reviews on other businesses.
Services
Service area
Headquartered in Amarillo, Texas at 14601 FM 2590. Serves Amarillo, Canyon, Levelland, Lubbock, and Plainview along with surrounding communities. The coverage area spans roughly 120 miles north-to-south, and at least one reviewer confirmed they serviced a home 90 minutes outside Amarillo.
Review consensus
Mike Knox gets named most often — reviewers praise his honesty, insurance coordination, and willingness to do free inspections without pushing unnecessary work. Andrew Young draws praise for courtesy and hands-on field work; Christine Hall's review credits Andrew and Nick for the shower rebuild. Erica Knox is praised for fast response times and reliability. Multiple plumbers (Leonardo Garcia, Paul Lawson, lamarcus yannis) vouch for RestoPros as their go-to referral partner. Speed is the most consistent theme: same-day service, sub-30-minute arrivals, and next-day inspections come up repeatedly. Shelly Dawn's review stands out — Andrew inspected her home, found no mold or water damage, and did not charge her anything.
0 found across 51 total reviews at 5.0★. No negative reviews exist in the last 18 months. Across 51 total reviews at 5.0 stars, not a single reviewer has posted a rating below five stars. There are no complaints, named problem staff, or negative patterns to report.
A cluster of 10+ five-star reviews landed in early October 2025, several on the same day (October 3), with short, enthusiastic text and low individual review counts. This looks like a launch-period push — common when new franchise locations ask friends, family, and early customers to leave reviews. It does not invalidate the reviews, but it means the 5.0 average reflects a curated early sample more than a broad cross-section of paid customers over time.
Mike Knox (owner — praised for honesty, insurance help, thorough inspections). Erica/Erika Knox (owner — praised for fast response, reliability, hands-on involvement). Andrew Young (field technician — praised for courtesy, knowledge, no-charge honest inspections). Nick (field technician — praised for friendliness and helpfulness on rebuild and restoration jobs).
Every data point in the reviews is positive, and the plumber referrals are a strong signal — tradespeople do not stake their own reputation on a company that does sloppy work. Ask for Mike or Erica directly if you want owner-level attention, and request Andrew for field work. Since there are no negatives to learn from, your main due diligence is confirming their mold remediation process in detail before signing.
Keep in mind
- This is a franchise operation, not an independent local company. RestoPros is a national brand with locations across the country. The local owners (Mike and Erica Knox) run this territory, but corporate standards and branding come from the franchisor.
- Mold remediation is one service among many here — water damage restoration is the primary business. If you have a standalone mold problem unrelated to water damage, ask whether they handle that type of work regularly or mainly see mold as part of water-damage jobs.
- 51 reviews with a 5.0 average and zero negatives is statistically unusual. Some reviewers appear to be personal connections (multiple reviews posted on the same day in October 2025 with similar phrasing). This does not mean the work is bad, but the review profile may not fully represent the range of customer experiences.
- The website describes mold remediation in general terms without naming specific containment methods, air filtration equipment, or clearance testing procedures. Ask about their mold remediation process before booking.
- Their service area spans roughly 120 miles from Amarillo to Lubbock. Confirm availability and response time for your specific location, especially for the Lubbock and Plainview areas.