Provider profile
Carpet Tech of Amarillo TX
Provider snapshot
What this listing says
Amarillo and Texas Panhandle homeowners or businesses dealing with water damage that has turned into a mold problem, who want extraction, mold removal, air duct cleaning, and repairs handled by one locally owned company with 24/7 response.
Best for
- Amarillo and Panhandle homeowners with water damage that needs extraction, drying, and mold prevention under one company.
- Commercial property managers who need mold removal paired with HVAC duct cleaning to address airborne contamination in an office or facility.
- Homeowners looking for a single company to handle carpet cleaning, air duct cleaning, and ozone treatments after a water event or pet damage situation.
- Rental property owners or realtors who need fast turnaround on carpet cleaning, restoration, or mold work for a closing or turnover.
About this company
Carpet Tech is a family-owned cleaning and restoration company based in the Texas Panhandle, with its Amarillo office at 4510 Tradewind St. Owner Chet Pharies runs the operation, with Colton Long managing the Amarillo location and Newlee Hester overseeing restoration and construction. Their primary identity is carpet cleaning and water damage restoration, but they run mold removal for both residential and commercial properties. They also handle fire damage, air duct cleaning, tile and grout, concrete, stone, wood floors, upholstery, biohazard, and disinfecting services. The corporate office sits in Lubbock.
What stands out is the breadth of in-house services. After a water loss, they can extract water, dry the structure, remediate mold, clean the HVAC system, and handle carpet repair or replacement without subcontracting. Their website describes IICRC-trained technicians, truck-mounted extraction equipment, and a mold remediation process that includes containment, remediation, air duct cleaning, and restoration. They also run ozone treatments for odor removal. The 24/7 emergency line connects you to a live person.
Carpet Tech operates across a wide territory: Amarillo, Lubbock, Odessa, Midland, San Angelo, Abilene, and Clovis and Roswell in New Mexico, plus a DFW-area presence in McKinney, Prosper, Frisco, and Plano. The Amarillo office is locally staffed, but the geographic spread means crews for outlying locations may not be the same team.
The 4.9-star Google rating on 544 reviews is exceptional volume for the Amarillo market. Only 4 complaints appeared in the last 18 months. That ratio holds up to scrutiny, though the negative reviews that do exist point to follow-up issues rather than first-visit problems.
Services
Service area
Based in Amarillo, TX at 4510 Tradewind St, with a corporate office in Lubbock. Operates across West Texas and eastern New Mexico: Amarillo, Lubbock, Odessa, Midland, San Angelo, Abilene, Clovis (NM), and Roswell (NM). Also runs locations in the DFW area including McKinney, Prosper, Frisco, and Plano. The Amarillo listing covers the Texas Panhandle. Confirm crew availability and response times for locations outside Amarillo proper.
Review consensus
Jordan appears in three separate positive reviews for communication, knowledge, and on-time arrival. Nick saved one customer from a carpet replacement with cleaning that exceeded expectations, and Sharon King described a smooth handoff from Colton's estimate to Nick's cleaning crew. Anthony Hernandez has a repeat customer (Chris Mcbride) who praises his consistent results across multiple cleanings. Hunter drew praise from two reviewers for efficient, timely work. Cameron, Kevin, Rager, Braden, and Blake also received individual name-drops for friendliness and quality. Across the board, reviewers highlight punctuality, willingness to move furniture, and clear communication from both office staff and field technicians. Multiple reviewers note the text notification before arrival as a small but appreciated detail.
4 found across 544 total reviews at 4.9★. Shay Vogt (1 star, June 2025) described a water leak scenario where Carpet Tech assured them no mold was present, but mold was later found throughout the house. The owner responded offering a direct phone call but did not dispute the timeline. Rick Wichman (1 star, January 2025, Local Guide with 33 reviews) described a crew that could not figure out how to move furniture through a door, damaged a storm door, and left the carpet unevenly cleaned with white spots after a reclean. The owner apologized but the outcome is unclear. Leslie Lee (3 stars, May 2026) praised the water cleanup and drying but reported scheduling confusion, late arrivals without notification, and different crews each visit who did not know where furniture belonged. The owner acknowledged the communication gaps. Kathy Burton (3 stars, March 2026) noted that carpet cleaning results looked good while wet but pet urine stains and odor reappeared the next day. She praised Cameron for professionalism. The owner had her rescheduled for a follow-up visit.
The complaints share a common thread: the initial response or first visit is strong, but follow-through breaks down. Water cleanup was great but furniture reinstallation was disorganized. Carpet cleaning looked good wet but stains came back dry. Water damage was addressed but mold was missed or dismissed. This pattern suggests the front-line crews perform well in the moment, but handoffs between crews, return visits, and post-service verification are weaker. The owner responds to 100% of negatives with personalized messages and direct phone numbers, which signals active reputation management. However, the responses focus on inviting further conversation rather than explaining what went wrong.
Jordan (field technician — positive, praised by three reviewers for communication, knowledge, and attitude). Nick (field technician — positive, praised for carpet cleaning quality and friendliness). Colton (Amarillo GM — positive, praised for clear estimates and scheduling). Anthony Hernandez (field technician — positive, praised as a repeat-customer favorite for consistent carpet work). Hunter (field technician — positive, praised for efficiency and timeliness). Cameron (field technician — mixed, praised by Kathy Burton for professionalism but the cleaning left pet stains). Kevin (field technician — positive, praised for air duct and vent cleaning). Braden (field technician — positive, praised for attentive care). Rager (field technician — positive, praised for friendly, knowledgeable work). Blake (field technician — positive, named for carpet repair work). Tony Hernandez (field technician — positive, named alongside Blake for carpet repair). Ashton (field technician — positive, named alongside Kevin for restoration work).
Carpet Tech delivers strong first-visit experiences with a deep roster of well-liked technicians. Ask for Jordan, Nick, or Anthony Hernandez by name for carpet or restoration work. For mold specifically, confirm that the restoration division (not just the carpet cleaning crew) will handle your job, and get an independent mold test before agreeing to remediation since they do both testing and removal. Inspect all work after surfaces have fully dried before signing off.
Keep in mind
- They do both mold testing and mold remediation. The same company identifying your mold problem is the one billing to fix it. Get an independent mold assessment before committing to remediation.
- One reviewer reported that Carpet Tech assured them a water-damaged house had no mold problem, but mold was found throughout the property later. The owner offered to discuss the situation but the outcome is unclear. Ask for written documentation of any mold assessments they perform.
- The service territory spans from the Texas Panhandle to DFW to southeastern New Mexico. Confirm that the crew dispatched to your location is local and experienced with mold work, not just carpet cleaning.
- Two of the four recent complaints involve work that looked fine initially but had problems the next day: pet stains reappearing and furniture not being placed correctly after pad installation. Inspect results after carpets dry before signing off.
- Carpet Tech's primary business is carpet cleaning and water damage restoration. Mold removal is one service among many. If your mold problem is complex or involves structural damage, ask specifically about the mold crew's experience and whether Newlee Hester's restoration team will be assigned.