Provider profile
Voda Cleaning & Restoration of North Dallas
Provider snapshot
What this listing says
North Dallas suburb homeowners in Addison, Plano, McKinney, or Allen who need water damage cleanup and mold work handled by the same crew, with 24/7 emergency availability.
Best for
- Homeowners in Addison, Plano, McKinney, Allen, or Frisco who need emergency water damage response and want a single company to handle drying, mold testing, and remediation under one contract.
- North Dallas renters or homeowners looking for carpet, upholstery, or tile cleaning from a crew with a strong track record of showing up on time and avoiding unnecessary upsells.
- Commercial property managers in the North Dallas suburbs who need both restoration and regular cleaning services from one vendor.
- Pet owners dealing with carpet odor and stains who want technicians experienced with animal-related cleaning, based on multiple reviews mentioning pet odor removal.
About this company
Voda Cleaning & Restoration of North Dallas is a multi-service restoration company based in Addison, Texas, at 4500 Ratliff Lane. They operate under the Voda franchise brand and serve the northern suburbs of Dallas, including Plano, McKinney, Allen, Frisco, Carrollton, and Irving. Their Google listing categorizes them as a water damage restoration service, but they also handle mold remediation, mold testing, fire and smoke damage, storm damage, and a full cleaning menu that includes carpet, tile and grout, upholstery, air duct cleaning, and odor removal. They serve both residential and commercial properties and offer 24/7 emergency response.
Their website states they employ IICRC-trained technicians and use dehumidification equipment for water damage drying. They also mention mold inspection and removal as part of their service line, meaning they both test for mold and perform the remediation. The website is heavy on marketing language but light on specifics about equipment models, testing methodology, or remediation protocols.
Voda is a franchise system with multiple locations across Texas and other states. This North Dallas location has built a review base skewed heavily toward carpet and upholstery cleaning rather than restoration or mold work. Of the 76 Google reviews, the large majority describe carpet cleaning or upholstery cleaning experiences. Only a handful reference water damage or mold remediation directly.
4.9 stars across 76 reviews is strong, especially given that only 1 review in the last 18 months falls at or below 3 stars. That single negative is not about the quality of cleaning or restoration work itself.
Services
Service area
Based in Addison, Texas, at 4500 Ratliff Lane. Their website lists service pages for Allen, Aubrey, Carrollton, Celina, Frisco, Irving, Lewisville, Little Elm, McKinney, Murphy, Plano, Pilot Point, Prosper, and The Colony. That covers a wide band of the North Dallas suburbs stretching from Pilot Point and Aubrey in the north to Irving in the southwest, roughly a 50-mile span.
Review consensus
Thomas is named in roughly 20 of the 76 reviews, almost always paired with Justin. Reviewers describe the two as punctual, friendly, and efficient on carpet and upholstery jobs. Kelvin Leaphart noted they did not try to upsell unnecessary work. Jonathan Hoskins praised Thomas for cleaning carpet, pews, and tile at Ledbetter Baptist Church and called the pricing fair. Brittany Rn described Thomas getting tile and grout looking new. Ian appears in older reviews as both a scheduler and a technician. Rhonda Blasi noted no upsells, add-ons, or hidden fees. Daniel Butbul described Ian, Marty, and Mario working through Thanksgiving week to remediate mold from a washing machine failure. Cedric and Vinny drew praise from Barry Mancuso and Sandy S for thoroughness and efficiency. Matt was praised by Jon Bailey for diagnosing a problem honestly without misdiagnosis or upselling.
1 found across 76 total reviews at 4.9★. One negative review in the last 18 months (1 found across 76 total reviews at 4.9 stars). Andrew Cassel, a Local Guide with 17 reviews, posted a 1-star review in December 2025 describing a technician who parked a van in front of a residential home for over a week. When Cassel asked the technician to move, the tech reportedly yelled and made a threatening comment about driving the van into the house. Cassel's 86-year-old mother had to park down the street and walk to a Thanksgiving gathering. A manager texted Cassel but never followed up. The owner response was a generic apology asking Cassel to call the office, with no acknowledgment of the specific behavior described.
The review base reveals a company whose day-to-day work is primarily carpet and upholstery cleaning, not mold remediation or water damage restoration. Thomas and Justin operate as a carpet cleaning team and account for the bulk of recent positive reviews. Restoration and mold work appears in only a few reviews, mostly involving Ian. The owner response on the single negative review is a boilerplate contact-us message, which is the only data point available on how the company handles complaints.
Thomas (carpet/upholstery/tile technician — praised in ~20 reviews for quality work, punctuality, friendliness, no upselling). Justin (carpet/upholstery technician — praised alongside Thomas in ~15 reviews for efficiency and professionalism). Ian (scheduler and technician — praised for responsiveness, mold remediation work, honest pricing, and no hidden fees). Cedric (technician — praised for mattress and carpet cleaning, thoroughness). Vinny (technician — praised alongside Cedric for efficiency). Matt (unknown role — praised for free honest assessment without upselling). Martin/Marty (technician — praised for water damage and mold remediation response). Mario (technician — praised for mold remediation holiday response). Jonathan Hoskins (office/sales — praised for responsiveness, detail orientation, competitive rates). Jason (team lead — praised for customer service and results). Kenly (technician — praised for speed). Carissa (technician — praised for speed and customer service).
For carpet or upholstery cleaning, Thomas and Justin have a strong track record and you can book with confidence. For mold work, ask for Ian or Marty, who have the restoration reviews. Get an independent mold test before accepting their remediation scope, since they do both testing and removal. The single negative review is about technician behavior off the job site, not about work quality, but the template-style owner response is worth noting.
Keep in mind
- They do both mold testing and mold remediation. A company that finds the mold and then sells you the removal has a financial incentive to find problems. Consider getting an independent mold test from a company that does not sell remediation before committing to their scope of work.
- Most of their 76 Google reviews are for carpet and upholstery cleaning, not mold or restoration work. Only two or three reviews reference mold remediation specifically. The 4.9-star rating reflects cleaning performance more than restoration track record.
- Their single negative review describes a technician who was hostile to a neighbor when asked to move a work van. The owner responded with a generic contact-us message rather than addressing the specific behavior. That suggests their complaint handling follows a template rather than engaging with the details.
- The website claims service across a wide swath of the North Dallas suburbs, from Aubrey and Pilot Point in the north to Irving and Carrollton in the south. That covers a lot of ground for one office in Addison.