Provider profile
GenCon Restoration
Provider snapshot
What this listing says
Smyrna and middle Tennessee homeowners dealing with water damage or mold who want a family-run restoration company that handles everything from mitigation through reconstruction.
Best for
- Smyrna, Murfreesboro, and Nashville-area homeowners who need water damage restored and the house rebuilt afterward, all through one contractor.
- Homeowners dealing with insurance claims who want the restoration company to coordinate directly with the adjuster and handle documentation.
- Commercial property managers — hotels, nursing homes, offices — who need daily progress reports and minimal business interruption during restoration.
- After-hours emergencies: multiple reviewers report Cody answering calls at 2:00 AM and arriving within 30 minutes of a burst pipe.
- Buyers who prefer a family-owned operation over a franchise, with the owner directly involved in jobs.
About this company
GenCon Restoration operates out of Smyrna, Tennessee, and covers the Nashville metro area. They started as a general contracting outfit and now run a full restoration pipeline: water extraction, drying, mold remediation, and reconstruction all under one roof. The family has three generations in the construction trades, which shows up in their willingness to handle the rebuild after the emergency work is done.
Their mold remediation process follows a standard sequence: containment barriers to isolate the affected area, removal with cleaning agents, air scrubbing, and moisture control to prevent recurrence. They also offer fire and smoke damage restoration, sewage cleanup, and commercial restoration work for facilities like hotels, nursing homes, and offices. For commercial clients, they send 24-hour progress reports throughout the project.
The company holds IICRC certification and a Tennessee General Contractors License, which means they can legally perform both the mitigation and the rebuild. They work directly with insurance companies and submit claim documentation on the homeowner's behalf. Multiple reviewers specifically mention that GenCon handled the insurance adjuster coordination, reducing their stress during the process.
A perfect 5.0 rating across 69 Google reviews is unusual for any restoration company. The volume is modest, but every single review is five stars. Several come from Local Guides and repeat referral sources, including a plumber who sends clients to them regularly.
Services
Service area
Headquartered in Smyrna, Tennessee. They list nine service locations across middle Tennessee: Smyrna, Nashville, Murfreesboro, Franklin, Brentwood, Gallatin, Mt. Juliet, Lebanon, and La Vergne. BBB listing also mentions Nolensville and Christiana. The core of their review evidence centers on Smyrna and the immediate Nashville metro area.
Review consensus
Cody is the most frequently named person across reviews, appearing in at least 12 of 69. Reviewers describe him answering emergency calls at 2:00 AM, arriving within 30 minutes, and staying hands-on through the rebuild phase. Jason draws praise for insurance coordination and long-term reliability — one reviewer has worked with him for several years. Trevor gets mentioned for explaining the restoration process clearly. Across the board, the strongest themes are emergency responsiveness, communication throughout the project, and willingness to handle insurance paperwork. A plumber (Ebert Bissett) refers clients to GenCon regularly and reports never receiving negative feedback. Several reviewers note the crew protected traffic areas, cleaned up daily, and treated belongings with care.
0 found across 69 total reviews at 5.0★. No complaints found. Every review in the packet is five stars, and the 18-month recency window contains zero reviews at three stars or below.
The review pattern suggests a company still in its growth phase — 69 reviews accumulated over roughly three years, with a noticeable cluster in March-April 2026 (possibly tied to winter storm season in Tennessee). Several reviews in that cluster come from accounts with low review counts, which is typical of storm-damage customers who don't normally leave Google reviews. The Local Guide reviews and the plumber referral source add credibility. No owner responses appear in the packet because there are no negative reviews to respond to.
Cody (owner/project lead — praised in 12+ reviews for emergency responsiveness, hands-on involvement, and honest communication). Jason (team member — praised for insurance coordination, reliability, and restoration quality). Trevor (team member — praised for explaining the process and leading a courteous crew). Ian (project manager — praised for communication and on-time delivery).
With a perfect 5.0 across 69 reviews and no complaints in the recency window, GenCon's track record is clean but young. Ask for Cody by name if you want the owner involved, and request Jason specifically if insurance coordination matters to you. Because they do both testing and remediation, get a separate mold assessment before agreeing to remediation work.
Keep in mind
- GenCon does both mold testing and mold remediation. That creates a conflict of interest — the same company diagnosing the problem also profits from fixing it. Consider getting an independent mold inspection before committing to their remediation work.
- Their website was built by a restoration marketing agency (Water Restoration Marketing), so the service descriptions follow an industry template rather than reflecting GenCon-specific methods or equipment. Ask them directly about what equipment they bring to your type of job.
- 69 reviews is a modest count for a company covering 11 cities across middle Tennessee. Most of the detailed reviews reference Smyrna and nearby areas. If your property is in Gallatin, Lebanon, or the outer edges of their claimed area, confirm response times and crew availability.
- Every review is five stars. That is statistically uncommon — it may reflect a young review profile that hasn't yet accumulated the range of experiences a larger sample would show. It does not mean anything is wrong, but weigh it alongside other signals.
- The company name recently changed from Generation Contractors to GenCon Restoration. Some older reviews and the email address (contact@generationcontractors.com) still use the old name.