Provider profile
Freedom Services LLC
Provider snapshot
What this listing says
East Tennessee homeowners in Knox, Blount, or Sevier County who want a veteran-owned restoration company that handles water damage, mold, and fire under one roof with 24/7 emergency dispatch from Seymour.
Best for
- Homeowners in Knox, Blount, or Sevier County dealing with water damage or mold after a pipe break, flood, or sewage backup.
- Anyone who needs a single company to handle the full cycle from emergency water extraction through mold remediation and structural rebuild.
- Property owners who want help navigating insurance claims, since Freedom assigns a project manager to work directly with your adjuster.
About this company
Freedom Restoration Services is a veteran-owned restoration company based in Seymour, Tennessee, with a second office on S. Gay Street in Knoxville. They handle water damage, mold remediation, fire and smoke restoration, sewage cleanup, air duct cleaning, and emergency repairs across seven East Tennessee counties. The company is a service-disabled veteran-owned small business and offers military discounts.
On the mold side, their website describes a seven-step remediation process that includes containment, negative air chambers, HEPA vacuums, air scrubbers, and antimicrobial treatments. They also do mold inspections and testing in-house. The more unusual offering is air duct cleaning, which they position as a way to find hidden mold, debris, or contamination inside HVAC systems. They assign a dedicated project manager to each job who coordinates directly with your insurance adjuster from claim filing through final payment.
Services
Service area
Headquartered in Seymour, Tennessee, with a second office in Knoxville. They list service coverage across Knox County, Blount County, Sevier County, Monroe County, Jefferson County, Loudon County, and Anderson County. The website also claims coverage for "all of East Tennessee," which is a broad claim for a small company with two offices.
Review consensus
Sam Frasure is the most frequently named employee, praised by multiple reviewers for honesty, thoroughness, and walking homeowners through the insurance process. One reviewer (Debbie Peterson) credits Sam with telling her she did not actually have a mold problem, saving her money. Brad is praised for staying on schedule during major repairs and returning months later to fix an overlooked item. Ian drew praise for immediate response to a broken pipe. Nick Richards was named for mold cleanup work. Multiple reviewers highlight quick response times, insurance coordination, and clean job sites.
0 found across 25 total reviews at 4.7★. No 1-star reviews found in the last 18 months. With 25 total reviews at 4.7 stars, the handful of missing stars likely come from older reviews outside the recency window.
Sam Frasure (field manager / representative — praised repeatedly for honesty, insurance guidance, and going above and beyond). Brad (technician/project lead — praised for schedule adherence, clean work, and returning to fix an overlooked issue). Ian (crew lead — praised for immediate response to water damage). Nick Richards (technician — praised for mold cleanup work).
The review record is small but uniformly positive. Ask for Sam Frasure if your job involves insurance coordination or mold assessment. Get an independent mold test before committing to their remediation services, since they do both.
Keep in mind
- They do both mold testing and mold remediation. The company that finds the mold also profits from removing it. Ask whether they will accept a third-party test result or recommend an independent inspector.
- Their service area spans seven counties across East Tennessee. Confirm actual response times for your specific location, especially if you are outside Knox or Sevier County.
- With only 25 Google reviews, the 4.7-star rating is based on a small sample. There is not enough volume to confirm consistency over time.