Provider profile
24 Hour Flood Fighters
Provider snapshot
What this listing says
Middle Tennessee homeowners facing water emergencies who want a single contractor to handle extraction, drying, and mold work under one roof with direct insurance billing.
Best for
- Nashville and Middle Tennessee homeowners dealing with burst pipes, flooding, or storm water who need same-day extraction and drying.
- Buyers who want water damage and mold handled by one company instead of coordinating separate contractors.
- Homeowners filing insurance claims who want the company to bill their carrier directly and manage the paperwork.
- Crawl space water damage situations where access is difficult and sewage contamination is a concern.
- Buyers who value an unhurried assessment—multiple reviewers note the crew took time to explain what was and wasn't needed.
About this company
24 Hour Flood Fighters operates out of Rockvale, Tennessee, and serves Nashville and the surrounding Middle Tennessee region. They are a family-owned restoration company whose primary work is water damage, but they also do mold remediation, sewage cleanup, and storm damage restoration. They handle the full cycle: water extraction, structural drying, mold removal, and final repairs.
Their equipment list runs deeper than most restoration outfits in the area. They use LGR dehumidifiers, truck-mounted vacuums, thermal imaging cameras for moisture mapping, and HEPA air scrubbers. For mold work, they set up negative air pressure containment and apply encapsulants and moisture barriers. Odor jobs get thermal fogging and hydroxyl generators. They follow IICRC S520 and S500 standards.
The company bills insurance carriers directly and handles the documentation side of claims, working with State Farm, Allstate, and other major carriers. They offer free on-site assessments with written estimates. Their published pricing ranges from $500–$1,500 for minor water cleanups to $5,000–$15,000+ for severe flooding, and $500–$6,000 for mold work depending on scope.
349 Google reviews at a perfect 5.0 stars is unusual for any service company, let alone restoration. The volume is high enough that the rating carries real weight. The only negative review in the recent window is clearly misattributed—a shoe cleaning kiosk customer in North Carolina who was asked to review the wrong business.
Services
Service area
Headquartered in Rockvale, Tennessee. They serve Nashville and Middle Tennessee communities including Franklin, Murfreesboro, Smyrna, Hendersonville, Brentwood, Spring Hill, La Vergne, Mount Juliet, Gallatin, Columbia, Goodlettsville, Nolensville, Shelbyville, and Belle Meade. Coverage spans Davidson, Williamson, Rutherford, and neighboring counties—a broad claim for a single-location company.
Review consensus
Jeremy stands out across multiple reviews. Sarah Beth McDermott describes him driving over an hour outside Nashville for a non-urgent assessment, spending time explaining what he saw, and specifically not recommending unnecessary demolition. Jennifer Valone says Jeremy and his son took time to talk through their process without rushing. Alyson Sailer calls Jeremy and his team "a bright light in the midst of our disaster." AJ gets credited by two reviewers for fixing both water restoration problems and underlying leaks. Adot helped with water restoration. Beyond named staff, the most consistent praise is for response speed—multiple reviewers report arrival within an hour of calling. Several mention the crew explaining each step of the process and giving tips to prevent future damage. kellytube1234, a Local Guide with 51 reviews, describes them stopping by after a nearby job to check her home with a thermal scanner at no charge.
1 found across 349 total reviews at 5.0★. The single recent negative is not a legitimate complaint about this company's work. A reviewer in Winston-Salem, North Carolina left a 1-star review describing a shoe cleaning kiosk worker at a mall who asked them to leave a review. The reviewer explicitly states they don't understand the connection to this business. The owner responded noting the company is in Tennessee and does water and mold restoration. This review provides no information about the company's actual service quality.
The review profile is almost entirely positive with limited detail—many are 5-star ratings with no text, and a significant cluster of substantive reviews appeared in quick bursts (multiple reviews on the same day). The reviews with real detail are specific and credible: named staff, described situations, and concrete outcomes. The owner responds to the one negative review with a factual, personalized reply rather than a template. The gap between the high volume of text-free 5-star reviews and the smaller number of detailed ones is the main pattern here.
Jeremy (technician/assessor — praised in multiple reviews for thorough assessments, honest recommendations, and patient communication). AJ (technician — praised for fixing water restoration and leak issues). Adot (technician — praised for water restoration work).
The detailed reviews paint a consistent picture: fast response, honest assessments, and crews who explain what they're doing. Jeremy is the name that comes up most—if you want an unhurried, transparent evaluation, ask for him. Given that they do both testing and remediation, consider getting an independent mold inspection if mold is your primary concern.
Keep in mind
- They do both mold testing and mold remediation. A company that finds the mold is the same one that gets paid to remove it. Ask whether they'll accept a third-party test result or let you hire an independent inspector.
- The 60-minute response time claim covers all of Middle Tennessee, a region spanning at least four counties. Confirm response time for your specific location before relying on it.
- Their service list is broad—water, mold, sewage, storm, carpet, ozone, commercial. Ask whether the same crew handles your specific job type or if it gets subcontracted.
- Nearly all 349 reviews are 5 stars, and many lack written text. A perfect 5.0 rating at this volume is statistically uncommon. The reviews that do have detail are substantive, but the pattern is worth noting.