Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
Nashville metro homeowners dealing with water damage who want one company to handle both the plumbing repair and the mold remediation that follows, with 24/7 dispatch across seven counties.
Best for
- Nashville metro homeowners who need water damage restoration and mold remediation handled by one company across Davidson, Wilson, Sumner, or Williamson counties
- After-hours emergencies where a burst pipe or sewer backup requires same-night plumbing repair followed by water extraction and drying
- Property owners who want insurance claim documentation handled as part of the restoration process, including photos, drying logs, and direct adjuster coordination
- Commercial property managers in the Nashville area who need scalable water damage response for offices, retail, or multi-unit buildings
About this company
Roto-Rooter's Old Hickory location serves the Nashville metro area from 4204 Hermitage Rd, covering Davidson, Robertson, Wilson, Williamson, Sumner, Cheatham, and Rutherford counties. This is a restoration company first and a plumbing operation second for the purposes of this directory: they handle water extraction, structural drying, dehumidification, antimicrobial treatment, and mold remediation alongside their traditional plumbing and drain work.
The standout here is the single-company workflow. When a pipe bursts and causes water damage that leads to mold, Roto-Rooter can fix the pipe, extract the water, dry the structure, and remediate the mold without handing the job off to a separate contractor. Their technicians hold IICRC certification and use HEPA vacuums, air scrubbers, and commercial dehumidifiers. They document damage with photos, drying logs, and diagrams for insurance claims and work directly with adjusters.
This location operates as an independent contractor under the national Roto-Rooter brand, which has been around since 1935. Garrett Kuchta and Drew Kuchta manage the operation. The location holds Tennessee plumbing license 64583 and is a member of the Greater Nashville Apartment Association and PHCC.
A 4.7-star rating on 261 Google reviews is strong. Only 4 one-star reviews appeared in the last 18 months, and the negative pattern points to the sales process rather than the field crews. That split between office and field quality is worth understanding before you call.
Services
Service area
Headquartered at 4204 Hermitage Rd, Old Hickory, TN 37138. Serves the Nashville metro area across seven counties: Davidson, Robertson, Wilson, Williamson, Sumner, Cheatham, and Rutherford. The service area page lists over 50 cities and neighborhoods including Nashville, Franklin, Brentwood, Hendersonville, Gallatin, Lebanon, Mt. Juliet, Smyrna, and Springfield.
Review consensus
Field technicians draw near-universal praise. Cutler appears in three positive reviews for fast, skilled plumbing work. Omar gets two mentions for being informative and responsive. Mirso (also spelled Mirsad or Merso) shows up in four reviews for careful diagnostics and clean work. Noah Walden earned praise for being detailed and efficient. Reviewers consistently highlight same-day or rapid response times, clear communication about what was wrong and what would be done, and technicians who cleaned up after themselves.
4 found across 261 total reviews at 4.7★. Two reviews describe a pattern where a sales or bid person arrives first, quotes a high price, and pressures the homeowner to file an insurance claim before a technician has diagnosed the actual problem. Ben Delery (May 2026) was quoted $3,000 for a clogged drain and told there was standing water under his house; the plumber Cutler found no standing water and fixed the drain, but the visit still cost $800. Athyn galardi (December 2025, 9 likes from other users) described a salesperson who pressured her to file an insurance claim on the spot, never actually submitted it, and a repair that dragged on for 2.5 months with multiple no-shows. She was also charged $995 to fix a toilet the demo team broke. A third review from Consuela Gingery (July 2025) reported a dangerous driving incident involving van number 124 and a receptionist who hung up when she called to report it; the owner apologized and acknowledged the behavior. The fourth, from Marissa (March 2025), had no details, and the owner responded that they could not find her in their system.
The negative reviews reveal a consistent split between sales staff and field technicians. The two most detailed complaints both target the initial sales or estimating visit, not the actual repair work. In Ben Delery's review, he gave the plumber Cutler 5 stars but Roto-Rooter 0 stars. This franchise-model dynamic, where the person who scopes the job and quotes the price is different from the person who does the work, creates a predictable friction point. Owner responses are mixed: 50% response rate on recent negatives, with one personalized apology and one template-style reply asking the reviewer to call in.
Cutler (plumber — praised in 3 reviews for skill and effort, also praised by the 1-star reviewer who faulted the sales process). Omar (technician — praised in 2 reviews for responsiveness and being informative). Mirso/Mirsad/Merso (technician — praised in 4 reviews for diagnostics, clean work, and good communication). Nick (region manager — praised in 2 reviews for being helpful and educational). Noah Walden (technician — praised in 3 reviews for detail, efficiency, and clean work). Axel (technician — praised in 2 reviews for speed). Randall/Randy (technician — praised in 3 reviews for being up-front on pricing and doing clean work). Bryan K. (technician — praised for knowledge and communication). Christian (technician — praised for attention to detail). Ronald (technician — praised for quality work). William (technician — praised for courtesy and skill). Johnny (technician — praised for keeping the customer updated). Chris (technician — praised for honesty and helpfulness). Rueben (technician — praised). Isaiah (technician — described as polite in an otherwise negative review). Sonny (scheduling — praised for responsiveness).
Request your technician by name if you can. Cutler, Mirso, and Omar have the strongest track records in recent reviews. Watch the initial sales visit carefully: get the technician's own assessment of what needs to be done before agreeing to a scope of work or filing an insurance claim. The field crews at this location do strong work, but the sales process has generated the most detailed complaints.
Keep in mind
- Two of four recent one-star reviews describe sales staff quoting high prices and pushing insurance claims before a technician assessed the actual damage. One reviewer was quoted $3,000 for a clogged drain that a technician fixed for $800. Ask for the technician's assessment before agreeing to any scope of work.
- Mold remediation is listed as a national Roto-Rooter service, but this location's Google reviews focus almost entirely on plumbing and water damage. No recent reviews specifically describe a mold job at this location.
- This is a franchise location operated as an independent contractor. Services, pricing, and guarantees vary by location and may differ from what the national Roto-Rooter website describes.
- The service area spans seven counties across the Nashville metro. Response times to outer areas like Rutherford or Robertson counties may be longer than to Davidson County locations near the Old Hickory headquarters.