Provider profile
SERVPRO of Downtown Nashville/Team Isaacson
Provider snapshot
What this listing says
Downtown Nashville property owners dealing with water-triggered mold in dense residential or commercial buildings who want a single team handling mitigation through rebuild.
Best for
- Downtown Nashville homeowners or building managers who need mold remediation tied to a recent water event and want one company from dryout through rebuild.
- Commercial property owners in dense Nashville buildings who need fast-response water or mold work with insurance coordination.
- Repeat customers with ongoing property management needs who value crew consistency and named technicians they can request.
- Spanish-speaking homeowners in the Nashville area, based on multiple reviews written in Spanish.
- Anyone facing an after-hours water emergency downtown who needs same-day mobilization.
About this company
SERVPRO of Downtown Nashville/Team Isaacson is a locally owned franchise serving the dense core of Nashville. Mike and Katherine Isaacson, who have lived in Middle Tennessee for over 30 years, run this location as part of a four-franchise group that also covers Wilson County, East Nashville/Madison, and South Nashville. That multi-territory footprint gives them a deeper bench for large jobs or surge demand.
Their mold page describes a seven-step process: inspection, containment, air filtration with air scrubbers and HEPA vacuums, antimicrobial treatment, material removal, cleaning, and reconstruction. They handle both the testing and the remediation in-house, which means fewer handoffs but also means the same company deciding whether you have a mold problem is the one billing to fix it. They also do water damage, fire damage, storm restoration, roofing, construction, and specialty cleaning.
The franchise operates under SERVPRO's national brand (the system has existed since 1967) with IICRC-trained technicians. The team regularly dispatches crews of two, and reviews consistently name specific technicians rather than generic praise, suggesting stable staffing.
4.8 stars across 127 Google reviews is strong, especially with zero negative reviews in the last 18 months. The volume and consistency suggest reliable day-to-day operations rather than a handful of standout jobs.
Services
Service area
Headquartered at 315 Deaderick St in Downtown Nashville, Tennessee. The franchise is part of a locally owned group that also covers Wilson County, East Nashville/Madison, and South Nashville. Primary service area is the Downtown Nashville core.
Review consensus
DJ is the most frequently named technician across the review set, praised for clear explanations, politeness, and efficiency in both water and mold work. Gabriel and Alex draw strong praise as a team for water damage and mold response, with multiple reviewers noting their communication and speed. Ramon and Frank appear together in several reviews for water damage cleanup, with reviewers noting empathy and hard work. Charlie Freeman is named in reviews spanning commercial and residential work, including a repeat school customer. Pedro, Juan Carlos, and Luis get praise for water incidents. Monica and Leslie are praised for carpet and cleaning work. Reviewers consistently mention crews arriving quickly, explaining the process, and leaving the space clean.
0 found across 127 total reviews at 4.8★. No 1-star or low-rated reviews have been posted in the last 18 months. Across 127 total reviews at 4.8 stars, the recent record is clean.
Reviews almost always name two or more technicians by first name, suggesting the company dispatches consistent two-person crews and encourages customers to review by name. Several reviews are in Spanish, indicating bilingual crews. The franchise has repeat commercial customers (a school mentioned returning multiple times). The consistency of named-staff reviews across a two-year span suggests low turnover for a restoration company.
DJ (technician — highly praised, most frequently named across water and mold jobs), Gabriel (technician — praised for communication and skill on water/mold work), Ramon/Raymond (technician — praised for water damage and empathy), Charlie Freeman (technician — praised across commercial and residential jobs), Frank/Fran (technician — praised paired with Ramon), Alex (technician — praised paired with Gabriel), Michael (technician — praised for flood response), David (technician — praised for emergency water work), Eli/Ely (technician — praised for mold remediation and professionalism), Pedro (technician — praised for water and cleaning), Juan Carlos/Juan (technician — praised for water and mold), Taylor (technician — praised for mold under-house work), Luis/Louis (technician — praised for water damage detail), Monica (technician — praised for carpet cleaning), Leslie (technician — praised for carpet cleaning), Tony/Anthony (technician — praised for water and demo work), Jameson/Jamison (technician — praised for courtesy and drywall work), Ryan (technician — praised for septic cleanup), Maria (technician — praised for cleaning), Kevin (assessor — praised for initial assessment kindness), Omar (technician — praised for damage assessment), Garrett (technician — praised for basement mold), Wyatt (technician — praised for basement mold), Dee (technician — praised for cleaning), Ethan (technician — praised for water work), Genesis (technician — praised for condensate leak), Josh (technician — praised for bathroom mold)
This franchise has an unusually clean recent review record. The deep bench of named technicians and consistent praise for communication and speed are genuine strengths. Ask specifically for a crew experienced in mold remediation rather than water damage, and get an independent mold test before signing off on their remediation scope.
Keep in mind
- They do both mold testing and mold remediation. The company deciding you have a mold problem is the same one billing to fix it. Consider getting an independent mold test before committing to their remediation scope.
- This is a SERVPRO franchise, not an independent mold specialist. Mold is one of many services they offer alongside water, fire, storm, and general cleaning. If you need deep mold-only expertise, ask about the crew's specific mold remediation experience.
- Their stated service area is Downtown Nashville, but the franchise group covers four territories across Middle Tennessee. Confirm which crew will actually show up for your job and whether response times change outside the downtown core.
- The website describes their mold process in generic terms that match SERVPRO's national template. Ask what equipment and methods they use specifically at your property, not what the franchise brand offers in general.
- No recent negative reviews exist to identify recurring issues. That is a good sign, but it also means there is less third-party signal about what can go wrong.