Provider profile
SERVPRO of Downtown Nashville/Team Bisig
Provider snapshot
What this listing says
Downtown Nashville homeowners and commercial properties needing fast water or mold response from a franchise with 20-plus years of local ownership under the Bisig family.
Best for
- Downtown Nashville and surrounding neighborhoods needing same-day water or mold response from a single company that handles mitigation through rebuild.
- Commercial property managers in hospitality, healthcare, or retail who need a franchise with 24/7 dispatch and insurance claims experience.
About this company
SERVPRO of Downtown Nashville/Team Bisig is a franchise location on Church Street in downtown Nashville, owned by Justin and Brandon Bisig. They have operated for over 20 years and hold IICRC designations. Their Google category is water damage restoration, but they handle mold remediation, sewage cleanup, fire damage, and construction rebuild under one roof.
Their mold work follows SERVPRO's 7-step process: inspection, containment, air filtration with HEPA vacuums and air scrubbers, removal of mold-infested materials with antimicrobial treatments, cleaning, and restoration including drywall and subfloor replacement. They also offer mold sampling and contents packout. On the water side, they run 24/7 emergency extraction with fans and dehumidification.
The Bisig family name comes up in reviews — Chase Bisig personally dispatched a crew within an hour for one caller. Brian Goodman handles construction coordination, and Leo leads field crews with Asleido frequently working alongside him. Multiple reviewers describe crews arriving within 30 to 60 minutes of a call.
Services
Service area
Headquartered at 424 Church Street in downtown Nashville, Tennessee. The franchise serves the downtown Nashville area. The website does not specify exact city or county boundaries, so confirm coverage for addresses outside the immediate downtown core.
Review consensus
Leo is the most frequently named crew member, appearing in at least eight reviews. Reviewers describe him as calm under pressure and quick to arrive. Asleido works alongside Leo regularly, and both are praised for containing damage and explaining next steps. Brian Goodman handles construction coordination and earns praise for patience and follow-through from multiple reviewers. Tyler draws praise for demo work and estimates. Kelsey Jones stood out for packout and moving logistics. Across reviews, fast response time is the most consistent theme — several reviewers report crews on-site within 30 to 60 minutes.
1 found across 29 total reviews at 5.0★. The single 1-star review from Nilah Adcock actually praises the crew: "The men were so helpfull...did an excellent job! I will definitely Use them agan." This reads as a rating misclick rather than a genuine complaint. The owner responded courteously. No real negative patterns exist in the review data.
The only 1-star review contains positive text, suggesting a misclick. With zero substantive complaints across 29 reviews and 18 months of data, this location has an unusually clean review record. The owner response rate is 100% on negative reviews, though there was only one to respond to.
Leo (field technician — praised in 8+ reviews for fast response and calm demeanor). Asleido (field technician — frequently paired with Leo, praised for cleanup and demo work). Tyler (technician — praised for demo work and estimates). Brian Goodman (construction coordinator — praised for communication and patience). Santiago (crew member — praised for hard work and explaining the process). Cesar (crew member — praised alongside Leo and Santiago). Simon (crew member — praised for equipment removal). Kyle (crew member — praised alongside Simon). Mercedes (team lead — praised for communication and empathy). Taylor (team lead — praised alongside Mercedes). Kelsey Jones (packout coordinator — praised for smooth logistics). Roddy R. (community liaison — praised for attention to detail). Tim (project manager — praised for on-time delivery). Allen (contractor — praised alongside Tim). Chase Bisig (ownership/dispatch — praised for fast crew deployment). Mike Aucoin (team member — praised for responsiveness). Luis (crew member — praised for reassessing situations). Johan (crew member — praised alongside Luis). Michael (crew member — praised by name). Didarion (crew member — praised by name). Dylan (crew member — praised by name).
With 29 reviews at 5.0 stars and zero genuine complaints in 18 months, this Team Bisig location has a strong track record for water damage response. Ask for Leo or Brian Goodman by name — they appear most often in positive reviews. Get an independent mold test before agreeing to remediation from any company that does both testing and removal.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest — the company assessing whether you have a mold problem also profits from fixing it. Consider getting an independent mold test before signing a remediation contract.
- This is a SERVPRO franchise. The national brand sets the process and marketing, but service quality depends on the local ownership and crew. Reviews reflect Team Bisig specifically, not SERVPRO nationally.
- 29 Google reviews is a small sample for a company operating 20-plus years. The 5.0 rating looks strong, but a larger review base would give a clearer picture.
- Their website lists a broad range of services — fire, storm, construction, roofing, general cleaning, specialty cleaning — in addition to mold and water. Companies stretching across that many categories may not concentrate solely on mold work.