Provider profile
ServiceMaster Fire and Water Restoration by GM
Provider snapshot
What this listing says
Nashville homeowners dealing with water damage from burst pipes or flooding who want a national franchise with strong insurance relationships and a locally responsive team led by Josh.
Best for
- Nashville, Brentwood, and Franklin homeowners dealing with water damage from burst pipes, flooding, or roof leaks who need same-day emergency response.
- Insurance-referred customers who want a company with existing relationships with major property insurers and help navigating the claims process.
- Commercial property owners in Davidson County — especially music venues, restaurants, healthcare facilities, or historic buildings — who need mold remediation scheduled around business hours.
- Homeowners who had water damage and suspect secondary mold growth, since this company handles both the water mitigation and mold remediation in one engagement.
About this company
ServiceMaster Fire and Water Restoration by GM is a locally owned franchise in Nashville, operating from 147 Space Park South Dr. Mold is one of several services, not their primary focus. They're a full-service restoration company that handles water damage, fire and smoke damage, storm damage, odor removal, and mold remediation for both residential and commercial properties. They also do carpet cleaning and content packout.
On the mold side, their commercial mold page describes a structured process: inspection with moisture meters, infrared cameras, and air sampling, followed by containment with negative air pressure and HEPA filtration, then removal using HEPA vacuuming and antimicrobial applications, and post-remediation clearance testing. They claim IICRC-certified technicians. What stands out is their commercial focus — they list specific industries they serve including music venues, healthcare facilities, and historic buildings, and they say they can work evenings and weekends to minimize business disruption.
ServiceMaster Restore as a national brand has been around since 1929 and claims over 65 years of restoration experience across 800+ U.S. locations. This franchise is locally owned and operated by Greg Faulhaber, based on a 2018 review naming him as the owner. The "by GM" in the name likely refers to the franchise operator.
The 4.2-star Google rating across 42 reviews is below average for the restoration industry. However, the recent trend is strong — nearly all reviews from the past 18 months are 5-star, and only one negative review appeared in that window. The older low ratings pulling the average down may reflect a different period for the business.
Services
Service area
Based in Nashville, TN at 147 Space Park South Dr. They list Antioch, Ashland City, Belle Meade, Brentwood, Fairview, Forest Hills, Franklin, Goodlettsville, Hendersonville, Hermitage, Murfreesboro, Nashville, and Nolensville as service areas. This is a broad stretch across Middle Tennessee — roughly 40 miles from Ashland City to Murfreesboro — so confirm response times for locations outside the Nashville core.
Review consensus
Josh is the standout name in these reviews. He appears in at least 10 separate reviews spanning 2022 through 2026, consistently praised for responsiveness, clear communication, and compassion during stressful situations. Kim Smith described him answering a late-night call about a frozen pipe and walking her through what to do before arriving. Hannah Babitt praised his patience and restoration skills. Todd Potgeter said Josh handled flooding at his church and the final bill came in far below expectations. Ryan and Brian are named in multiple reviews for checking on drying progress daily. Clayton is praised as a contractor who was kind and hard-working. Reviewers frequently mention same-day response, thorough communication throughout the process, and help navigating insurance claims.
1 found across 42 total reviews at 4.2★. 1 found across 42 total reviews at 4.2 stars. Joshua Daniel left a 1-star review in January 2025 calling the company "terrible" and suggesting calling a plumber instead. The owner responded with specific context: the company had performed a free courtesy inspection for water damage back in October, advised the customer to contact a plumber for the leak, never provided any billable service, and was never paid. This appears to be a case of mismatched expectations about what service was being requested rather than a failure of service delivery.
The review pattern here tells a clear story about a franchise in an upswing. Nearly all recent reviews (2025-2026) are 5-star with detailed, specific praise. The older reviews that pull the average to 4.2 are mostly text-free ratings from 2017-2021. This suggests either a change in management approach, a staffing improvement, or simply a more mature operation. Josh appears to be central to the current positive trajectory — his name runs through the positive reviews like a thread.
Josh/Joshua (project manager/point of contact — overwhelmingly positive across 10+ reviews). Ryan (field team — positive, praised for daily check-ins). Brian (field team — positive, praised for daily check-ins). Clayton (contractor — positive, praised as kind and hard-working). Greg Faulhaber (owner — positive, mentioned in 2018 review as dedicated). Armando (team member — positive, praised for empathy and kindness).
If you need water damage restoration in Nashville, this company's recent track record is strong — ask for Josh. For mold work specifically, get an independent test first since they do both testing and remediation. The 4.2-star average is misleading if you only look at recent performance, but it's worth asking about what's changed since the earlier period that generated lower ratings.
Keep in mind
- They do both mold inspection and mold remediation. That means the same company telling you that you have a mold problem is also the one billing you to fix it. Consider getting an independent mold assessment before committing to their remediation services.
- Mold is not their primary business — they're a full-service restoration company. If you need mold-only work, a mold-focused firm may offer more specialized attention.
- Their 4.2-star Google rating across 42 reviews is below the typical threshold for restoration companies, though the recent 18-month trend is overwhelmingly positive.
- They list 13 cities in their service area, stretching from Ashland City to Murfreesboro. Ask for confirmation that your specific location is within their regular coverage, not the outer fringe.