Provider profile
Rytech Restoration of Nashville
Provider snapshot
What this listing says
Nashville and Middle Tennessee homeowners dealing with water damage or mold after pipe bursts or storms who want a franchise-backed team that bills insurance directly.
Best for
- Nashville, Franklin, Brentwood, and Murfreesboro homeowners who need water damage restoration with direct insurance billing.
- Homeowners with crawl space mold problems — they have a dedicated crawl space mold removal service.
- Commercial property managers needing after-hours emergency water extraction across Middle Tennessee.
- Insurance policyholders whose carrier already works with Rytech — they partner with 100+ insurers and handle the claims paperwork.
About this company
Rytech Restoration of Nashville is the local franchise of a national restoration chain operating since 1995, headquartered at 501 Metroplex Dr in Nashville. They handle water damage, mold removal, fire and smoke damage, sewage cleanup, and crawl space work for both homes and commercial properties across Middle Tennessee. They run mold inspection and testing in-house alongside remediation.
What stands out is the insurance integration. Rytech works with over 100 insurance carriers and bills them directly, which removes a step for homeowners dealing with claims. They staff IICRC technicians, promise a 4-hour response window, and operate 24/7 including holidays. Their website describes a five-step water damage process: inspection, water removal with industrial pumps, structural drying with fans and dehumidifiers, cleaning with air purification, and restoration of damaged materials.
Rytech is a national brand with 87+ markets across the US. The Nashville franchise claims 29 years of experience in Middle Tennessee and holds BBB accreditation and GuildQuality membership. Robert Pick is named on the website as the local owner.
At 4.6 stars across 107 Google reviews, the rating is solid but not exceptional. The volume of named staff who show up in positive reviews suggests a sizable crew with real field presence, though one detailed negative review raises questions about project management consistency.
Services
Service area
Rytech Restoration of Nashville is headquartered at 501 Metroplex Dr in Nashville, TN. They serve 15 counties across Middle Tennessee: Davidson, Williamson, Rutherford, Sumner, Robertson, Cheatham, Dickson, Cannon, Hickman, Macon, Maury, Montgomery, Smith, Trousdale, and Wilson. Specific cities include Nashville, Franklin, Brentwood, Murfreesboro, Smyrna, Hendersonville, Gallatin, Lebanon, Springfield, Goodlettsville, Antioch, Columbia, and Clarksville.
Review consensus
Reviewers consistently name specific technicians — Tyler for efficient team management and hands-on work, KJ (Kiondre) for knowledge and going above expectations on insurance claims, Zach for responsiveness and keeping homeowners informed, Devin for taking time to educate homeowners, and Michael for professionalism and communication. Multiple reviews highlight that crews arrive on time, protect floors with paper coverings, monitor drying equipment daily, and explain the process clearly. Several USAA policyholders specifically note smooth coordination between Rytech and their insurer.
2 found across 107 total reviews at 4.6★. Thompson Grant's review (March 2026) describes a pipe burst job during the January ice storm that stretched over a month. The initial project manager Alec said the job would finish in one day; it took weeks. The reviewer was assigned four different project managers (Alec, Romero, Zach, and an unnamed crew). Office manager Liz was described as rude and dismissive when contacted about delays. The subfloor in the laundry room was not fully exposed until day 19, revealing mold growth. Fans were not placed in the crawl space until day 13. The reviewer documented 8 instances where crews agreed to show up and then canceled same-day without prior notice. The second 1-star review from Tatum Bauer (June 2025) contains no text and comes from a zero-review account.
The detailed negative review points to a project management coordination problem — multiple PMs, repeated no-shows, and delayed crawl space work — rather than a skills gap. The positive reviews tell a different story, with named technicians praised for communication and follow-through. This split suggests the quality of your experience depends heavily on which project manager and crew you get. The zero percent owner response rate on negative reviews is notable for a franchise that positions itself around customer care.
Tyler (technician/team lead — highly praised for efficiency and work ethic). KJ/Kiondre (technician — praised repeatedly for knowledge, kindness, and going above expectations). Zach/Zack Pagels (project manager — praised for responsiveness and keeping homeowners informed; named in negative review as PM who delayed mold treatment). Devin (technician — praised for educating homeowners). Michael/M. Riddle/Michael R. (technician — praised for communication and professionalism). Liz (office manager — praised by one reviewer; described as rude and dismissive by the 1-star reviewer). Alec (project manager/minority owner — praised by one reviewer for water damage and mold work; named in 1-star review as PM who underestimated job timeline). Robert Pick (owner — praised for customer commitment). Dylan (technician — praised for professionalism). Sherrell (technician — praised for thoroughness). Romero (project manager — named only in negative review). Cory (technician — praised for professionalism). Nathan/Nate (technician — praised for hard work). George (technician — praised for thoroughness). Jeremy (technician — praised for responsiveness). Justin (technician — praised for doing the job right). Josh (technician — praised for mold work).
Most reviewers have a good experience with Rytech Nashville, and the named technicians — Tyler, KJ, Zach, Devin — show up repeatedly in strong reviews. Ask upfront who your assigned project manager will be and get a written timeline with milestones. If your job involves crawl space work or subfloor inspection, confirm in writing that all layers will be checked for moisture and mold before drying equipment is placed.
Keep in mind
- Rytech does both mold testing and mold remediation. That creates a conflict of interest — the company inspecting your mold is the same one bidding to remove it. Consider getting an independent mold test before committing to their remediation plan.
- One detailed 1-star review from a Local Guide describes 8 no-shows during a month-long water mitigation job, with mold discovered under the subfloor 19 days after the initial work began. The reviewer named four different project managers assigned to the same job.
- Rytech did not respond to either of the two recent negative reviews. Zero owner response rate on complaints is worth noting for a franchise that emphasizes customer service.
- Their service area spans 15 counties across Middle Tennessee, from Montgomery County (Clarksville) to Maury County (Columbia). Jobs at the edges of that range may face longer response times than the 4-hour promise suggests.
- As a national franchise, the local team handles fieldwork but corporate systems manage scheduling and billing. The 1-star review mentions having to call a different Rytech division to reach the local office manager.