Provider profile
Right-Now Restoration
Provider snapshot
What this listing says
Nashville-area homeowners dealing with water damage or mold who want same-day response and full insurance claim handling from a company tracking 45-minute arrival times.
Best for
- Nashville metro homeowners facing water damage or mold who need someone on-site within hours, not days.
- Homeowners filing insurance claims who want the restoration company to handle documentation, adjuster communication, and direct billing.
- Situations where the water source is unclear — their process starts with moisture source identification before remediation begins.
- Buyers in Franklin, Murfreesboro, Brentwood, and Hendersonville who want a company with a dedicated Nashville-area team rather than dispatching from out of town.
About this company
Right-Now Restoration is a multi-market restoration company with a Nashville office serving the metro area, Franklin, Murfreesboro, Brentwood, Hendersonville, and surrounding cities. They handle water damage, fire damage, storm damage, and mold remediation. Their primary pitch is speed: they track a 45-minute average on-site arrival and staff a 24/7 emergency line.
On the mold side, they follow IICRC S520 procedures and run an 8-step process that includes air sampling, containment, HEPA air scrubbing, antimicrobial treatment, and independent post-remediation air quality testing. They also handle moisture source correction and structural rebuild. Their water damage work uses truck-mounted extractors, LGR dehumidifiers, thermal imaging cameras, and moisture meters. They emphasize finding and fixing the water source, not just drying the damage.
Right-Now Restoration operates in 19 markets nationwide, which makes them a regional chain rather than a local outfit. The Nashville operation formerly went by "24 Hour Flood Pros of Nashville" based on at least one recent review referencing that name. They handle insurance documentation start to finish, including adjuster communication, scope filing, and direct billing with carriers like State Farm, Allstate, USAA, and Liberty Mutual.
A 5.0-star rating across 982 Google reviews is statistically rare and worth noting. Nearly every review names Carlos by name, and the consistency of praise around honesty, fast arrival, and clear pricing suggests strong local execution despite the national footprint.
Services
Service area
Right-Now Restoration's Nashville office is headquartered in the Nashville metro area. They list 16 cities on their Nashville page: Nashville, Franklin, Murfreesboro, Brentwood, Hendersonville, Goodlettsville, La Vergne, Dickson, Madison, Fairview, Lebanon, Gallatin, Spring Hill, Smyrna, Antioch, and Portland. This is a wide geographic spread covering much of Middle Tennessee.
Review consensus
Carlos dominates the review record. Reviewers consistently name him for honest pricing (Scott Broh says Carlos told him the job was small and charged accordingly instead of upselling), fast arrival (Libba Durrett had him on-site within an hour with equipment and backup crew within two more), and calm communication (Pierre Vincent, Caitlin Darby, Johnika Segine all describe him walking them through the process and easing anxiety). Multiple Local Guide reviewers with significant review histories confirm the pattern: Mike Troutt (119 reviews) calls it good work done quickly without costing a fortune. Victoria Glass (31 reviews) highlights photo and video updates during the job. Austin receives one mention alongside Carlos for fast, capable work.
2 found across 982 total reviews at 5.0★. Ashley described calling during a basement flood, receiving verbal confirmation someone was en route, and then no one arrived. Follow-up calls and texts went unanswered. This is the only detailed negative in the entire review record. A second negative (Saniyaa Griffin, 2 stars) has no text. Neither received an owner response.
The near-total absence of negative reviews makes pattern analysis impossible in the traditional sense. What stands out instead is a structural observation: a 19-market national company maintaining a perfect 5.0 across 982 reviews is unusual. The one detailed complaint — a confirmed dispatch that never materialized — is exactly the failure mode you would expect from a company whose core promise is rapid response. The zero percent owner response rate on negatives contrasts with the otherwise strong reputation management evident in the volume and consistency of positive reviews.
Carlos (technician/lead — overwhelmingly positive across dozens of reviews for honesty, fast response, pricing integrity, and communication). Austin (technician — positive, one mention alongside Carlos for fast work).
Ask for Carlos by name if you can. The review record is remarkably consistent: fast arrival, honest about scope and pricing, good communication during the job. Get your dispatch confirmation in writing with a direct contact number — the one detailed complaint is about a confirmed visit that never happened and went unanswered.
Keep in mind
- They do both mold testing and mold remediation. A company that finds mold also profits from removing it. Ask whether they use an independent third party for post-remediation clearance testing, or if their own team performs it.
- This is a 19-market national operation, not a locally owned Nashville business. The Nashville team performs well based on reviews, but corporate structure means policies and staffing could shift.
- The company did not respond to either of the two negative reviews in the last 18 months. For a company with nearly 1,000 reviews and a 5.0 rating, zero engagement with complaints is a gap.
- One reviewer confirmed a dispatch that never arrived and could not get a callback. If you book emergency service, get a specific arrival time in writing and a direct contact number for the assigned technician.