Provider profile
PuroClean of North Nashville
Provider snapshot
What this listing says
Nashville homeowners dealing with water damage who want a PuroClean franchise that recently changed ownership and runs 24/7 emergency response across Middle Tennessee.
Best for
- Nashville and Middle Tennessee homeowners who need emergency water extraction and structural drying, especially after pipe bursts or flooding
- Property owners whose insurance company assigned a restoration contractor and who want a franchise with IICRC-credentialed technicians
- Commercial property managers needing 24/7 emergency response for water, fire, or biohazard situations across the greater Nashville area
- Homeowners dealing with mold growth after unresolved water damage who want a company that uses containment and HEPA filtration during remediation
About this company
PuroClean of North Nashville is a restoration franchise on River Hills Drive in Nashville, now owned by James Scalf. The company formerly operated as PuroClean Emergency Property Recovery under different ownership. Scalf took over and rebranded, and the franchise handles water damage, mold removal, fire and smoke restoration, and biohazard cleanup for both residential and commercial properties across Middle Tennessee.
Their water damage work uses what PuroClean calls the QuickDry System — thermal imaging and moisture meters to find hidden water, commercial-grade pumps for extraction, then air movers and dehumidifiers to dry the structure. For mold work, they describe using containment with negative pressure and HEPA filtration, followed by HEPA vacuuming and EPA-registered cleaning solutions. They hold IICRC certifications in water and fire damage restoration and EPA Lead Safe certification. The website specifically calls out desiccant dehumidification and specialty drying panels for hardwood floors.
Scalf is visible in the business — reviewers mention him showing up personally for assessments and even responding to animal removal calls. The franchise serves Nashville, Franklin, Hendersonville, Mt. Juliet, Madison, and Murfreesboro, and advertises 24/7 availability.
At 4.2 stars across 62 Google reviews, the rating sits below what you typically see from restoration companies with this volume. Most of the negative sentiment traces to the previous ownership period, and the one recent complaint (July 2025) involves equipment management rather than work quality.
Services
Service area
Headquartered at 191 River Hills Drive in Nashville, Tennessee. They advertise coverage across all of Middle Tennessee, naming Nashville, Franklin, Hendersonville, Mt. Juliet, Madison, and Murfreesboro. That covers a radius of roughly 30-35 miles from their base — confirm response times for locations on the outer edges.
Review consensus
Fast response time is the most consistent theme — multiple reviewers describe same-day or within-the-hour arrivals. James Scalf gets personal mentions for hands-on involvement, including showing up himself for assessments and even an animal removal call. Rudy Roper earned specific praise from a real estate professional (Ben Jasek, a Local Guide with 47 reviews) as a go-to contact for client referrals. Aaron and Darien drew praise for crisis management. Sam and Seth handled a same-day dryer vent cleanout. Izaiah Rivera was noted for inspection work. Reviewers frequently mention clear communication and step-by-step explanations of the restoration process.
1 found across 62 total reviews at 4.2★. Kim (July 2025) describes a water damage job where five heaters and dehumidifiers ran for six days, pushing the home above 80 degrees. She reports her leather couches became dehydrated and the skin looked damaged. She notes she did not choose this company — Allstate assigned them — and expresses concern the extended heat will damage cherry wood furniture and wallpaper. No owner response was posted. Kim has 8 reviews on her account.
This franchise has a clear before-and-after story. Julia Morris left a 5-star review that actually describes a negative experience under the original owner (Kelli Smith), praising the company only after new management took over. The ownership transition is the most relevant context for evaluating this business — the 4.2-star average includes complaints from a different era of the company. The single recent negative (Kim) is an insurance-assigned job where the customer had no choice of contractor, which changes the dynamic. No owner response pattern can be assessed — the one recent negative has no reply.
James Scalf (owner — positive). Rudy Roper (technician/contact — positive). Aaron (technician — positive). Darien (technician — positive). Izaiah Rivera (inspector — positive). Sam (technician — positive). Seth (technician — positive). TJ (technician — positive). Trey (technician — positive). Ben (project manager — positive). Jason Webb (project manager — positive). Dustin (technician — positive). Jessie (staff — positive, noted for easing financial concerns). Orbin (technician — positive). Sir Charles (technician — positive). Chris (technician — positive). Tim (technician — positive). Nate (technician — positive).
Ask for James Scalf directly if you want the owner involved in your assessment. For ongoing projects, ask who your point of contact will be — Rudy Roper and Jason Webb both have track records of managing jobs through completion. If your insurer assigned this company and you have concerns about the drying process damaging your belongings, put your furniture protection requirements in writing before work begins.
Keep in mind
- They do both mold testing and mold remediation. This is a conflict of interest — the same company that tells you mold exists also profits from removing it. Get an independent mold assessment before agreeing to remediation work.
- The 4.2-star Google rating reflects years of history including a previous ownership period. One reviewer (Julia Morris) specifically praised the new management while describing failures under the prior owner, Kelli Smith. Ask James Scalf directly about when the ownership change happened and what changed operationally.
- The one recent complaint involves drying equipment left running for six days, pushing indoor temperatures above 80 degrees and reportedly damaging leather furniture. If you have heat-sensitive belongings, ask upfront how they protect furniture during extended drying.
- They claim to serve 'All Middle Tennessee' from Nashville to Murfreesboro to Franklin. That is a wide radius. Confirm response time to your specific location before booking, especially for emergencies.