Provider profile
Jenkins Restorations
Provider snapshot
What this listing says
Nashville homeowners dealing with water damage from burst pipes or storms who want a national restoration company with a local office, 24/7 dispatch, and insurance claim coordination.
Best for
- Nashville and surrounding areas (Franklin, Murfreesboro, Brentwood, Mt. Juliet, Hendersonville) when you need water damage mitigation with same-day emergency response.
- Homeowners whose insurance company recommended or assigned a restoration contractor — Jenkins works directly with carriers on claims documentation.
- Commercial properties needing water damage restoration with minimal business interruption.
- Situations involving both water damage and resulting mold, where you want one company to handle mitigation through remediation under a single scope.
About this company
Jenkins Restorations is a national restoration company with a Nashville office at 5215 Linbar Drive. They handle water, fire, storm, and mold damage for both homes and commercial properties. The Nashville location is one of roughly two dozen offices across the country, all under the same parent company headquartered in Chantilly, Virginia.
Their mold work runs through a subsidiary called Jenkins Environmental Services. The website describes a multi-step process: moisture detection with meters and infrared cameras, containment using negative air pressure and plastic barriers, HEPA air scrubbers, antimicrobial treatments, and abrasive cleaning methods like soda blasting and dry ice blasting for embedded growth. They also list HEPA vacuuming, dehumidifiers, and removal of contaminated materials when necessary. They follow IICRC standards.
The company has been in business since 1975. That longevity is notable, but keep in mind this is a large multi-location operation — the Nashville team members you work with may not reflect the same tenure. Reviews from the Nashville office go back to 2019 and consistently name specific field staff, suggesting stable local crews.
With a 4.6-star rating across 49 Google reviews and only one complaint at 3 stars or below in the last 18 months, the Nashville office has a strong track record. Most reviews describe fast emergency response and clear communication from the mitigation team specifically.
Services
Service area
Jenkins Restorations' Nashville office is at 5215 Linbar Drive, Suite 203, Nashville, TN 37211. The website lists Franklin, Murfreesboro, Brentwood, Mt. Juliet, and Hendersonville as specific service areas. The company operates roughly two dozen offices nationwide, so Nashville-area coverage is genuinely local, but confirm response times for locations outside the immediate metro.
Review consensus
Ethan is the most frequently named staff member across the Nashville reviews, appearing in at least seven positive reviews for mitigation and demolition work. Michael and Danny are also recurring names, often mentioned alongside Ethan as a mitigation crew. Reviewers consistently praise fast response times — multiple people describe crews arriving within hours of a call. Tim Garrigus is named for helping with insurance coordination. Joshua Garrigus is praised as a project manager. Communication during the mitigation phase is a common theme: reviewers say the team explained each step and kept them informed throughout.
1 found across 49 total reviews at 4.6★. The single recent complaint describes a gap between the mitigation and restoration phases. The reviewer initially praised Ethan and the demo team but was frustrated by a repairs project manager who gave a verbal estimate that did not match the insurance payout, then became dismissive when she could not proceed. After four weeks without floors and back-and-forth with insurance, the mitigation side (Tim) helped sort out the billing. The reviewer updated her review to clarify the issue was partly insurance miscommunication, not Jenkins, but still criticized the repairs project manager for poor communication during a five-week process.
The split between mitigation praise and restoration-phase frustration in the one negative review may reflect a structural reality at large restoration companies: the emergency response crew and the reconstruction crew are often different teams with different project managers. Reviews overwhelmingly praise the mitigation side. The owner did not respond to the one negative review despite the 0% response rate being a missed opportunity to address the complaint publicly.
Ethan (mitigation/demo crew — positive, named in 7+ reviews). Michael (mitigation crew — positive, named in 4+ reviews). Danny (mitigation crew — positive, named in 3+ reviews). Tim Garrigus (mitigation project manager/insurance — positive). Joshua Garrigus (project manager — positive). Casey (crew — positive). CJ (crew — positive). Zach (water extraction — positive). Todd Cloud (branch lead — positive, named in 3 reviews). Brandon Payne (assessor/demo — positive, named in 6+ older reviews). Dylan Presler (crew — positive). Philip Evans (crew — positive). MacKenzy (crew — positive). Ron (crew — positive). Mike Johnson (crew — positive). Alex Webb (crew — positive). Josh (project manager — positive).
The Nashville mitigation crew — Ethan, Michael, and Danny in particular — has a strong reputation for fast, communicative emergency work. If your project extends into full reconstruction, ask who will manage that phase separately and get timeline commitments in writing. The company did not respond to its one negative review, so you cannot gauge how they handle complaints publicly.
Keep in mind
- Jenkins does both mold testing and mold remediation. When the same company tests for mold and then sells you the remediation, there is a financial incentive to find problems. Consider getting an independent mold assessment before committing to their remediation scope.
- This is a national franchise-style operation with 20+ locations. The Nashville office has its own field crews, but corporate structure means your project manager may follow company-wide processes that do not always flex to individual situations.
- The one recent negative review described a disconnect between the mitigation team and the repairs team — the mitigation side communicated well, but the repairs project manager was dismissive and slow. Ask upfront who will manage each phase of your project.
- Their website claims service across a very broad area. The Nashville office lists Franklin, Murfreesboro, Brentwood, Mt. Juliet, and Hendersonville as service areas. Confirm response times for locations farther out.