Provider profile
Independent Restoration Services
Provider snapshot
What this listing says
Nashville homeowners dealing with water damage that has led to mold, where same-day response and insurance navigation from a 5.0-star rated restoration company matters.
Best for
- Nashville and Middle Tennessee homeowners who need water damage mitigated fast, especially when mold has already started or is likely.
- Homeowners navigating insurance claims after water or fire damage — multiple reviewers credit the team with handling the insurance process directly.
- Buyers who want a single company to handle the full sequence from water extraction through mold remediation and structural repair.
- Crawl space and basement water intrusion situations — several reviews describe subfloor and crawl space work specifically.
About this company
Independent Restoration Services is a Nashville-based restoration company that handles water damage, fire damage, and mold remediation under one roof. Their Google category is water damage restoration, and that is their primary identity — mold work typically follows a water event rather than standing alone. They run a 24/7 emergency line and offer free on-site inspections.
Their mold remediation page lists containment barriers, HEPA filtration, air scrubbing, antimicrobial application, and post-remediation verification. They also offer air and surface testing, moisture detection, and humidity control. The water damage side includes emergency extraction and dehumidification. They work directly with insurance companies and advertise claim assistance as a core part of their process.
The company identifies as locally owned in Nashville. Rich Ticer is named as an owner in at least one review, and Preston is also described as an owner by a separate reviewer. The team appears to be sizable — reviews name well over a dozen staff members across project management, mitigation, and restoration roles.
A 5.0-star rating across 253 Google reviews is genuinely rare for a restoration company. Most companies in this space sit between 4.5 and 4.8 once they pass 100 reviews. The volume and consistency here suggest a company that has built strong operational habits around communication and responsiveness.
Services
Service area
Based in Nashville, Tennessee. They list over 30 cities across Middle Tennessee including Murfreesboro, Clarksville, Hendersonville, Brentwood, Franklin, Mount Juliet, Gallatin, Lebanon, Columbia, Spring Hill, Cookeville, Shelbyville, Lawrenceburg, and Tullahoma. The service area stretches roughly 80 miles in several directions from Nashville, which is broad for a single-location restoration company.
Review consensus
Speed of response is the most consistent theme — multiple reviewers report same-day or within-the-hour arrival after calling. Aaron Perry and Blake Johnson are the two most frequently named staff, appearing in dozens of reviews as project contacts who handle communication and keep homeowners informed. Ryan Koss draws praise for attention to detail and efficiency. Tony Gechele is credited with being the first responder in several emergencies, arriving quickly and walking homeowners through the process. Donovan Neilson appears frequently as a reliable on-site team lead. Myranda is named across multiple reviews for hands-on restoration work. Preston, described as an owner, earned praise for personally diagnosing a basement water source. Communication stands out as a structural strength — reviewers consistently describe being walked through each step, receiving timely updates, and feeling informed throughout the process.
2 found across 253 total reviews at 5★. Both 1-star reviews are from March 2026. Neither contains any text, and both reviewers have zero other reviews on Google. No owner responses were posted to either. Without any detail about what happened, these reviews provide no actionable information about the company's weaknesses.
The review volume and velocity are notable — dozens of detailed 5-star reviews in a single month is unusual. Many reviewers name multiple staff members by first and last name, which suggests genuine interactions rather than solicited one-liners. The company does not respond to its negative reviews (0% response rate on recent negatives), though with only two text-free 1-star reviews, there was arguably nothing to respond to. The two negative reviews both coming from zero-history accounts with no text is worth noting but not conclusive — they could be disgruntled customers who left a star without elaborating, or they could be illegitimate.
Aaron Perry (project manager/estimator — consistently positive across many reviews). Blake Johnson (project manager — consistently positive, frequently named). Ryan Koss (technician/team lead — positive, praised for detail and efficiency). Tony Gechele (first responder/project lead — positive, praised for speed and process guidance). Donovan Neilson (team lead — positive, praised for reliability and communication). Myranda (restoration technician — positive, praised for thoroughness). Noah (restoration technician — positive, mentioned in multiple team contexts). Preston (owner — positive, praised for hands-on involvement). Rich Ticer (owner — positive, mentioned for knowledge and kindness). Colton (project contact — positive, praised for going above and beyond). Jason (team lead — positive, praised for communication). Nick (team lead — positive, praised for follow-up). Joe Lopez (project manager — positive, praised for managing a stressful situation). Jace (technician — positive). Jarren (technician — positive, praised for making the process easy). Zac (team lead — positive, praised for responsiveness). Mike (technician — positive). Batt (technician — positive, mentioned alongside mold work). Ben (technician — positive). David (team member — positive, praised for customer interaction). Elroy (restoration — positive). Presley (team member — positive).
This company's track record across 253 reviews is unusually strong, with consistent praise for fast response and clear communication from a large named team. Ask for Aaron or Blake as your project contact if your job involves both water damage and mold. Because they handle testing and remediation in-house, get a separate mold assessment if the scope of remediation feels larger than expected.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest — the same company diagnosing the problem profits from fixing it. Consider getting an independent mold test before committing to their remediation scope.
- Their claimed service area spans over 30 cities across Middle Tennessee, from Cookeville to Lawrenceburg. If you are on the outer edge of that range, confirm response times and whether the same crew handles your area.
- Mold is not their primary service line — water damage is. If you have a standalone mold problem unrelated to a water event, ask whether their mold-specific experience matches your situation.
- The two 1-star reviews on record have no text and come from accounts with zero review history. There is no way to assess what went wrong in those cases.