Provider profile
Emergency Response Team
Provider snapshot
What this listing says
Nashville homeowners dealing with water emergencies who want a single company to handle mitigation through reconstruction, with documented 45-minute response times and active after-hours availability.
Best for
- Nashville and surrounding area homeowners facing active water emergencies who need same-day extraction and drying.
- Property owners who want one company to handle everything from initial water removal through mold cleanup to final reconstruction.
- Commercial property managers — ERT has documented work at schools, hotels, campgrounds, and office build-outs.
- Homeowners dealing with insurance claims — multiple reviewers credit ERT with strong documentation that helped with insurance processing.
- After-hours emergencies — the owner has personally responded to 2 AM calls, and the company commits to 24/7 availability.
About this company
Emergency Response Team is a Nashville-based restoration company operating out of 220 Great Circle Road. Their primary identity is emergency water damage response — they promise a crew on-site within 45 minutes, 24 hours a day, 365 days a year. Owner Kevin has answered middle-of-the-night calls personally, per at least one reviewer. The company handles the full cycle: mitigation, drying, mold cleanup, and reconstruction.
What stands out is the breadth of their operation. Beyond water and mold, ERT does fire damage restoration, emergency roof tarping, tree removal, sewer cleanup, and general construction — including commercial build-outs (offices, bathhouses) and structural repairs after vehicle impacts. They hold IICRC AMRT certification for mold work. Their website references air scrubbers and HEPA filters as part of their mold remediation approach.
The company claims over 35 years of experience in the restoration industry. They carry both pollution liability and general liability coverage. Their commercial client list includes schools, hotels, and at least one sports facility. A reviewer who identified themselves as a Nashville Realtor said they refer clients to ERT regularly for restoration and mold work.
At 4.7 stars across 67 Google reviews, ERT's rating is solid. The positives heavily emphasize fast response and named technicians. The recent negatives cluster around one specific issue — reconstruction flooring quality — rather than mitigation or mold work.
Services
Service area
ERT is headquartered in Nashville, Tennessee at 220 Great Circle Road. Their project portfolio shows work in Nashville, East Nashville, and Goodlettsville. The website claims service across all of Tennessee and beyond, but their 45-minute response guarantee and project history suggest the Nashville metro area is their primary coverage zone.
Review consensus
Izaiah is the most frequently named technician, appearing in 10+ reviews with consistent praise for clear communication, punctuality, and hands-on mold and water cleanup work. Nathan Howard draws repeated mentions as a reconstruction project manager — reviewers describe him as calm, detail-oriented, and responsive. Sam Rivera gets praised for work at a school and for coordinating with restoration managers. Adam earned strong praise for fire damage siding repair. Robert Swafford received two reviews highlighting his knowledge and preventive tips. Multiple reviewers specifically credit ERT's fast response time and strong insurance documentation.
3 found across 67 total reviews at 4.7★. Two 1-star reviews from Abby Stewart and Seth Stewart describe the same flooring project. The complaints: wrong color flooring installed, crew took leftover materials, gaps between flooring and walls, missing baseboards and toekick, creaking/shifting floor, and unfinished work under appliances. Seth Stewart also reports workers smoking in their van before entering the home. Both say ERT refused to return and fix the issues, leading to insurance mediation. Abby Stewart claims the company misrepresented the situation to the mediator. Both reviews were posted the same day and have no likes. The owner responded to both with identical template language.
ERT's reviews split cleanly by service phase. The mitigation and mold cleanup side — extraction, drying, mold removal — gets overwhelmingly positive reviews with named technicians. The reconstruction and finish work side generates all the complaints. This is a common split in restoration companies where the mitigation crew and the construction crew are different teams with different skill levels. The cluster of Izaiah reviews (10+ in a single month, October 2025, several from single-review accounts) is worth noting — it could reflect a referral push or a request for reviews from recent clients.
Izaiah (technician — strongly positive, 10+ reviews praising communication and mold/water work). Nathan Howard (restoration project manager — positive, praised for calm demeanor and detail). Sam Rivera (mitigation technician — positive, praised for school servicing and coordination). Adam (technician — positive, praised for fire damage siding repair). Ben Adams (technician — positive, praised for reliability and cleanup). Robert Swafford (technician — positive, praised for knowledge and preventive advice). Brian H. (technician — positive, praised for thoroughness and clear explanations). Jerry (mitigation technician — positive, praised for water damage repair). Bill (staff — positive, praised for insurance process help). Terry (general manager — positive, one reviewer credits him with resolving issues from prior management). Kevin (owner — positive, praised for answering a 2 AM call and giving honest advice). Jayme, Rolley, Samuel (technicians — positive, praised as a team for sewer backup floor replacement).
Ask for Izaiah if you need mold or water mitigation work — he has the strongest track record by far. If your project involves reconstruction or flooring, get the scope of finish work in writing and inspect before signing off. The mitigation side of this company runs well; the construction side has a documented quality gap.
Keep in mind
- ERT does both mold testing and mold remediation. That creates a conflict of interest — the company testing for mold is the same one billing to remove it. Ask whether they accept third-party test results or consider getting an independent test.
- All 3 recent negative reviews describe poor flooring installation during reconstruction: wrong color materials, gaps at walls, missing baseboards, and shifting subfloors. The mitigation side gets strong reviews, but the reconstruction finish work carries more risk.
- Owner responses to all 3 negatives follow a near-identical template asking the reviewer to call the office. None address the specific flooring complaints. That pattern suggests reputation management rather than direct problem-solving.
- The website claims service across 'the state of TN and beyond.' Confirm they actually serve your specific area before booking, especially outside the Nashville metro.
- One updated review mentions ERT changed general managers (Terry replaced previous management), so the current reconstruction team may differ from the one responsible for the flooring complaints.