Provider profile
Elements of Restoration
Provider snapshot
What this listing says
Nashville homeowners dealing with water damage emergencies who want a multi-state restoration company with 24/7 response and IICRC credentials, especially for insurance-involved claims.
Best for
- Nashville-area homeowners facing water damage from burst pipes, flooding, or sewage backups who need same-day emergency response.
- Property owners who want a single company to handle water extraction through full rebuild, including insurance paperwork.
- Commercial building managers needing 24/7 restoration for offices, retail, or multi-unit properties.
About this company
Elements of Restoration operates out of Nashville as one of six locations spread across four states. The company was founded in 2018 and runs 10 to 50 employees. Water damage restoration is the core business, with mold removal, fire and smoke cleanup, sewage backup handling, and trauma cleanup as additional services. They handle both residential and commercial properties.
The Nashville page lists IICRC credentials and claims 45-to-60-minute arrival times. The website mentions HEPA filtration and antimicrobial treatments for mold work. They also do home remodels, outdoor decks, emergency board-ups, and marijuana cleanup, making this a general restoration outfit rather than a mold specialist.
Services
Service area
Elements of Restoration is headquartered at 1515 Demonbreun St in Nashville, Tennessee, with a local office address listed at 917 Algonquin Ct in Antioch. The company also operates in Denver and Thornton (Colorado), Houston and Bay City (Texas), Myrtle Beach (South Carolina), and Rock Springs (Wyoming). Nashville-area coverage includes Franklin, Brentwood, Hendersonville, Antioch, Murfreesboro, Smyrna, and Gallatin. Six locations across four states is a wide footprint for a company with 10 to 50 employees.
Review consensus
Casey draws repeated praise for friendliness, fast response, and resolving water damage effectively. Keith gets called out for quick arrivals, clear insurance explanations, and fair estimates. Brandon earned multiple 5-star reviews for knowledge, focus, and communication. Gregory Cohen named Javier, Patrick, Cesar, and Octavio for handling repeated floods responsively. Several reviewers mention sub-30-minute or same-hour arrival times. The word that comes up most is speed: fast response, quick arrival, immediate action.
3 found across 24 total reviews at 4.3★. Kimberly Casillas alleges Lyn Cook misrepresented himself as COO, collected over $44,000 through his own LLC for a rebuild he was not authorized to do, and left the project unfinished with torn-up floors and missing sinks. She reports pursuing legal action. The owner response confirms Lyn is no longer with the company and points to new management under Casey Meeks. Charles Calkins describes unfinished flooring that is falling apart, with no response from the company when he tried to follow up. The owner response again cites Lyn's departure. Kimberly Catlin describes her 87-year-old mother's water heater incident where the crew removed undamaged materials (insulation, paneling, switch plates), accidentally cut a phone line leaving her without service for two months, and took insurance money without completing the rebuild. The owner response acknowledges the complaint but does not dispute the specific claims.
All three 1-star reviews and the single 2-star review reference Lyn Cook or problems consistent with his involvement: misrepresentation of authority, abandoned rebuilds, poor communication after payment. The owner responds to 100% of negatives with personalized replies that acknowledge the complaints, confirm Lyn's departure, and offer direct contact for resolution. This is not template deflection. The positive reviews, by contrast, name entirely different staff (Casey, Keith, Brandon) and describe a different experience altogether. The company appears to have had a serious personnel problem that generated concentrated damage to its reputation in 2025.
Lyn Cook (former employee, described as COO by one reviewer -- negative: misrepresentation, unauthorized payments, abandoned projects; positive in older reviews: responsive, attentive). Casey Meeks (owner -- mentioned in negative as refusing responsibility; named in owner responses as new management). Casey (technician -- positive: friendly, resolved water damage, responsive). Keith (technician -- positive: quick, informative, fair estimates). Brandon (technician -- positive: knowledgeable, focused, communicative). Nate (technician -- positive: efficient, careful). Javier (technician -- positive: knowledgeable, pinpointed leaks). Patrick (technician -- positive: responsive). Cesar (technician -- positive: responsive). Octavio (technician -- positive: responsive). Ryan (technician -- positive: helpful). Mike (technician -- positive: on time, fair estimate). William (technician -- positive: took care of property). Ronnie (technician -- positive: secured business, consoling).
Ask who will manage your project and confirm that person is a current employee authorized to handle payments. The negative reviews all connect to one former employee, and the remaining staff draw genuinely strong praise for speed and communication. If you are hiring for water damage mitigation only, the track record looks solid. If you need a full rebuild, get the scope, timeline, and payment terms in writing before any money changes hands.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest: the company deciding you have a mold problem is the same one billing to fix it. Consider getting an independent mold inspection first.
- Three of four recent negative reviews trace back to a former employee named Lyn Cook who allegedly misrepresented his role, took payments through a separate LLC, and left rebuilds unfinished. Owner responses say Lyn is no longer with the company and management has changed, but the pattern is recent (2025).
- The company lists six locations across Colorado, Texas, Tennessee, South Carolina, and Wyoming. For Nashville work, confirm that the crew assigned to your job is local and not dispatched from another state.
- Google rating sits at 4.3 with only 24 reviews. That is a small sample, and the recent negatives involve serious allegations including a pending lawsuit.