Provider profile
COIT Cleaning and Restoration
Provider snapshot
What this listing says
Nashville-area homeowners or commercial property managers dealing with mold after water damage who want a national franchise with 24/7 emergency response and direct insurance coordination.
Best for
- Nashville-metro homeowners who discover mold after a water leak or flood and need both water damage cleanup and mold remediation from the same crew.
- Commercial property managers — one reviewer describes mold work on a 100-year-old commercial building completed ahead of schedule.
- Insurance claim situations where you want the restoration company to coordinate directly with your carrier.
- Homeowners who also need carpet, duct, or furniture cleaning bundled with restoration work.
- Anyone needing 24/7 emergency response for active water damage that could lead to mold growth.
About this company
COIT Cleaning and Restoration runs a Nashville franchise out of 1182 Antioch Pike, serving the greater Nashville metro. Mold remediation is one piece of a much larger operation — this is primarily a cleaning company (carpets, air ducts, tile, furniture) that also handles water damage, fire/smoke restoration, and mold work. They operate a 24/7 call center and coordinate directly with insurance carriers.
On the mold side, their website describes a four-step process: identify and contain affected areas, create negative air pressure with HEPA filtration, use dehumidifiers to reach target moisture levels, then HEPA-vacuum all surfaces and apply antimicrobial treatments. They reference IICRC S-520 standards and EPA guidelines. They also handle crawlspace containment and air duct cleaning as part of mold jobs — useful if contamination has spread through HVAC systems.
COIT is a national franchise founded in 1950 in San Francisco. The corporate headquarters sits in Burlingame, California. The Nashville location is locally staffed but operates under the national brand's systems, pricing structure, and guarantee program. The franchise model means your experience depends heavily on the local team.
The 4.4-star rating across 123 Google reviews is middling for this category. Most of the positive reviews come from cleaning jobs (carpets, rugs, furniture) rather than restoration or mold work, though a handful specifically praise mold and water damage outcomes.
Services
Service area
Headquartered at 1182 Antioch Pike in Nashville, Tennessee. The website lists service to Brentwood, Franklin, Hendersonville, Murfreesboro, Antioch, Belle Meade, Gallatin, Portland, Mount Juliet, Lebanon City, Rural Hill, Smyrna, Goodlettsville, and Nolensville. That covers a wide swath of Middle Tennessee — confirm response times for locations at the edges of this range.
Review consensus
Mark stands out across multiple reviews for water damage and mold work. Michael May credits Mark with guiding a rental through water damage, always being timely and looking out for the customer. Aaron Martin praises Mark for insisting the underlying leak be fixed before allowing other work to proceed. Tony Youngblood describes Mark's team evaluating and mitigating basement mold in a 100-year-old commercial building, finishing ahead of schedule. Joan White says Mark cleaned her home better than she would have. On the cleaning side, Miguel has a loyal following spanning years — Carolyn Laser and Belky Martinez both describe him as a longtime go-to for carpets, rugs, and upholstery. Patrick draws praise from multiple customers for furniture and carpet cleaning, including Peggy Maihafer who says he made a stain-covered rug look new.
3 found across 123 total reviews at 4.4★. Three complaints landed in the last 18 months. Sarah Cobb (December 2025) scheduled a carpet cleaning with an all-day arrival window, called twice for updates, and was told on the second call that no appointment existed — no explanation given. Ms. M. L. One-Town (January 2025) hired COIT through insurance for a water leak at a rental property and later discovered they had sealed over the leak source with sealant rather than actually repairing it; the owner responded that COIT does not do repairs at this location and only provides cleanup services, and also could not locate her in their records. Anne-Marie (June 2026) left a 1-star with no text. The complaints are each different issues — scheduling, scope of work, and one with no detail — so no single pattern emerges.
Only one of the three recent negative reviews received an owner response (33% response rate). That single response from the owner on Ms. One-Town's review contained a factual correction — that COIT does not perform repairs at this location — which reframes but does not fully resolve the complaint, since the customer maintains COIT's representative applied sealant over the leak. The low response rate combined with the "can't find you in our records" language suggests limited reputation management at the local franchise level. Meanwhile, the positive reviews cluster around a small number of named staff (Mark for restoration, Miguel and Patrick for cleaning), indicating the experience varies significantly depending on who handles your job.
Mark (restoration/mold lead — strongly positive across 5 reviews), Miguel (cleaning technician — strongly positive across 5+ reviews spanning years), Patrick (cleaning technician — positive across 4+ reviews), Baldemar/Baldovar (cleaning technician — positive), Jacques (cleaning technician — positive), Lawrence (cleaning technician — positive), Jackie (sales/office — positive), Jonathan (cleaning technician — positive), Steve (cleaning/sales — positive), Logan (cleaning — positive), Baltimore (cleaning — positive), Bill W (cleaning — positive)
If you need mold or water damage work in Nashville, ask specifically for Mark — he is the name that appears repeatedly in restoration-related reviews and multiple customers credit him with catching problems other contractors missed. For cleaning add-ons, Miguel and Patrick are the consistently praised names. Given the franchise structure and the 4.4 rating, get your mold assessment from an independent inspector before accepting COIT's scope of work.
Keep in mind
- COIT does both mold testing and mold remediation, which creates a conflict of interest. The company that tells you how much mold you have also profits from removing it. Get an independent mold assessment before committing to their remediation scope.
- This is a cleaning company first, restoration company second. Most of their Nashville reviews and repeat customers are carpet and rug cleaning clients. Mold-specific experience at this location is harder to verify from the review record.
- The 4.4-star Google rating across 123 reviews sits below the 4.5 threshold where most buyers feel comfortable. The negatives are few but include a lost appointment and a disputed repair quality issue.
- National franchise pricing and processes may differ from locally-owned mold specialists. Ask whether the Nashville team or corporate sets the remediation scope and pricing for your job.
- The service area covers 14+ cities across Middle Tennessee. Confirm they can reach your location for emergency calls without long delays.