Provider profile
AccuWorks Restoration Service Experts
Provider snapshot
What this listing says
Nashville and Middle Tennessee homeowners dealing with mold after water damage who want one company to handle mitigation, remediation, and reconstruction under a single insurance claim.
Best for
- Nashville, Franklin, Brentwood, and Clarksville homeowners who discover mold after a pipe burst or storm leak and want one company to handle water mitigation, mold removal, and the rebuild.
- Commercial property managers in Middle Tennessee who need fast emergency response for water and mold events, with after-hours scheduling available.
- Insurance-referred homeowners who want a restoration company that coordinates directly with adjusters and handles documentation throughout the claim.
- Homeowners who want mold assessment without upselling pressure. Multiple reviewers specifically noted AccuWorks told them they did not need services rather than pushing unnecessary work.
About this company
AccuWorks is an independent restoration company based in Nashville, Tennessee, operating out of 612 Airpark Center Dr. They handle water damage, fire damage, mold remediation, storm damage, and full reconstruction for both residential and commercial properties across Middle Tennessee. Their primary identity is property restoration, with mold work as one component of a broader damage recovery operation.
On the mold side, their website describes inspection, containment, removal of contaminated materials, HEPA air filtration, antimicrobial treatment, and moisture control to prevent regrowth. They do both mold inspection and mold removal in-house. They also handle the full post-mold cycle: structural drying with dehumidification, thermal inspection to find hidden moisture, disinfection, and reconstruction. Their IICRC-certified technicians manage projects from emergency response through final rebuild, keeping work under one roof rather than handing off to subcontractors.
AccuWorks was shaped by the May 2010 Nashville flood and has responded to major local events since, including the March 2020 F4 tornado, the Spring 2012 hailstorm, the Christmas Eve 2022 freeze, and Harpeth River floods. They have operated since 2006 and maintain 24/7 availability. The contact page lists Emily, Jeff, and Adam as direct staff contacts.
4.7 stars across 390 Google reviews is strong volume for an independent restoration company in Nashville. The review count reflects a company that processes a high volume of insurance-referred work, and the rating has held steady despite that volume.
Services
Service area
Based in Nashville, Tennessee (37217). They serve Nashville and communities across Middle Tennessee, with dedicated service area pages for Franklin, Brentwood, Clarksville, Murfreesboro, Cookeville, Madison, Smyrna, Gallatin, and Hendersonville. Additional coverage includes Goodlettsville, Hermitage, Mount Juliet, and Spring Hill. The service area is broad but centered on the Nashville metro, with technicians positioned across the region.
Review consensus
Jerome is the most frequently praised technician across recent reviews. Andrew Dibb credited him for scheduling same-day after a claim was filed and checking in evenings. Ashley Fitz praised Jerome for the drying phase. Joel Hutsell called Jerome the reason to hire AccuWorks after a pipe burst during the January ice storm. Kelly Clark noted Jerome came to the house daily and saved hardwood floors another company had written off. Ian Roberts described Jerome as honest and upfront throughout crawl space work. Mark Sheldon draws repeated praise as a project manager: Olivia Kinsella called him communicative and efficient, greeny3456 praised him for responding to late-night texts, Jay Camperlino called him the most informative project manager imaginable, and Michele Bowman highlighted his fire damage project management. Ken earned strong praise from Lindsay Vogelaar (who called Ken the best human) and from Ashley Jenkins for explaining every step of kitchen water damage work. Brycen Carter is praised by Jerry Seay, Victor Anderson, George Climer, and Brain Wargo for hands-on mitigation work and mold remediation. Adam draws praise from Susan Waters, Jordan Howell, Beth Wilson, Kelly Clark, and Danny Castro, with multiple reviewers noting he did not push unnecessary services. Ben is praised by Madeline Williams, Professor C, and Jackie McShane for fast response and clear updates. Jonathan/Johnathan is mentioned by Anna Catherine Davenport, Mack Cox, Sonya Tyus, Vicki Vinson, and Stewart as a reliable project manager. Gage gets mold-specific praise from Lauren Pack for fixing a bathroom mold problem in two days and from Chirag Patel. Matt/Matthew earns mold remediation praise from Mack Cox and Timothy Long.
2 found across 390 total reviews at 4.7★. Jeff Young (April 2026) described office staff as rude and said the company wanted money upfront without detailing the scope of work in writing. The owner responded that the customer refused to pay his insurance deductible and would not agree to the explained process. The disagreement centers on whether scope was communicated clearly before payment was requested. T Givens (February 2026, single-review account, no likes) reported appliance damage during work -- scratches and dents to new appliances -- and said Johnathan attempted to cover an embedded refrigerator scratch with a marker rather than offering a real fix. No owner response was posted.
AccuWorks gets the bulk of its work through insurance company referrals. Multiple reviewers mention their insurer recommended AccuWorks or assigned the company to their claim. This creates a steady pipeline but also means some customers arrive with expectations about payment and process that do not always align with how AccuWorks operates. The Jeff Young complaint and the owner's detailed rebuttal illustrate this friction: insurance deductible requirements can surprise customers who expect all costs to go through the carrier. The owner response to that complaint was substantive and specific, not a template deflection. The T Givens complaint (no owner response) is the only recent negative without a reply, bringing the response rate to 50% on recent negatives.
Jerome (mitigation technician -- positive, most frequently praised across reviews for responsiveness and honesty). Mark Sheldon (project manager -- positive, praised for communication and going above and beyond). Ken (mitigation technician -- positive, praised for kindness and step-by-step explanations). Brycen/Brysen Carter (mitigation technician -- positive, praised for mold remediation and hands-on work). Adam (assessor/technician -- positive, praised for honest assessments and not upselling). Ben (technician -- positive, praised for fast response and updates). Jonathan/Johnathan Roth (project manager -- positive in multiple reviews, negative in one for attempting to cover appliance damage with a marker). Gage (technician -- positive, mold-specific praise for fast bathroom remediation). Matt/Matthew (technician -- positive, mold remediation work). David/Dave (technician -- positive, drywall and painting). Joe (project manager -- positive). Nathon Sellers (mitigation specialist -- positive). Storm (technician -- positive, demolition work). Montana (mitigation specialist -- positive). Jeremy (mitigation -- positive, communication and insurance documentation). Justin Mote (project manager -- positive). Daylon Savage (financing -- positive). Emily (office staff -- positive). Josh/Joshua (technician -- positive). Bryson (technician -- positive). Chris (technician -- positive). Rich (technician -- positive, drywall). John (contract manager -- positive).
Ask for Jerome or Adam if your job starts with water damage that might involve mold; both get the most consistent praise for honest assessments and daily check-ins. For mold-specific work, Brycen Carter and Gage have direct mold remediation experience mentioned in reviews. Get a written scope of work and cost breakdown before signing anything, and consider hiring an independent mold tester since AccuWorks does both inspection and remediation.
Keep in mind
- AccuWorks does both mold inspection and mold remediation. This creates a conflict of interest: the same company identifying the problem also profits from fixing it. Consider getting an independent mold test before or after their remediation work.
- Their primary business is water damage restoration. Mold remediation is one part of their service lineup, not their sole focus. Ask how many mold-specific jobs their assigned technician has completed recently.
- Repair projects require a deposit after plan approval, and insurance-claim jobs require your deductible upfront when the work authorization is signed. One negative reviewer complained about payment expectations before work details were provided in writing.
- Their service area spans all of Middle Tennessee, from Cookeville to Clarksville. Confirm response time to your specific location, especially if you are outside the Nashville metro core.