Provider profile
Best Option Restoration of Nashville
Provider snapshot
What this listing says
North Nashville and Murfreesboro homeowners dealing with water damage or post-leak mold who want a franchise-backed restoration team that handles insurance billing directly.
Best for
- Homeowners in North Nashville, Murfreesboro, or surrounding communities who need mold remediation tied to a recent water event.
- Buyers who want one company to handle the full chain from water damage dry-out through mold cleanup and reconstruction, rather than coordinating separate contractors.
- First-time insurance claimants who want help navigating the claims process, since multiple reviewers highlight the team walking them through every step.
- Commercial property managers needing large-loss restoration with 24/7 availability.
About this company
Best Option Restoration of North Nashville is a franchise location based in Murfreesboro, TN, owned by Tim Fort and Nathan Rowe. Mold remediation is one of several services they offer alongside water damage restoration, fire and smoke damage repair, storm damage, contents cleaning, asbestos services, and reconstruction. Their primary business is water damage work, with mold jobs often following water events.
The website highlights thermal imaging technology for detecting hidden moisture during water damage situations. They reference IICRC standards for mold remediation and follow OSHA safety rules. They bill insurance companies directly rather than requiring you to file and wait for reimbursement. They operate a 24/7 emergency line that routes to a local office rather than a call center.
Nathan Rowe spent over 12 years in the HVAC industry before entering restoration. Tim Fort has over 20 years in IT sales and moved to the Nashville area more than 15 years ago. Both had experience in real estate flipping before opening this franchise. The national Best Option Restoration brand has appeared on the Franchise 500 list.
5.0 stars across 108 Google reviews is rare for any restoration company. The volume and consistency point to a team that communicates well and follows through, though most reviews focus on water damage work rather than mold-specific projects.
Services
Service area
Based in Murfreesboro, TN, with their office at 925 S Church St. Their website lists the North Nashville service area as Bordeaux, East Nashville, Goodlettsville, Joelton, Madison, Millersville, North Nashville, Old Hickory, Ridgetop, and Whites Creek. Reviewers come from Antioch, Brentwood, Columbia, Franklin, Hendersonville, and Nolensville, suggesting a broad Middle Tennessee reach.
Review consensus
Wes is the most frequently named team member, praised across dozens of reviews for same-day responsiveness, patience explaining the restoration process, and guiding first-time insurance claimants through their claims. Lisa White noted he responded on a Sunday. J O said Wes even inspected a neighbor's house and came on his off day for the insurance walkthrough. Tyler draws praise as a field leader for getting the job done right. Marilyn Weldin called Tyler an excellent leader. Nathan and Tim each receive individual mentions for trustworthiness and hands-on mold work. Chris handled a National Park restoration project with consistent communication. Across the board, reviewers highlight fast response times, clear communication, and cleanup after the work is done.
1 found across 108 total reviews at 5.0★. One homeowner hired them for water damage drying that required removing LVP flooring. Every board was broken during removal. The reviewer acknowledged some breakage is understandable but said losing every piece was not. The owner responded the same day, explaining that LVP tabs are brittle and the flooring is not designed for removal and reinstallation, and that the company was hired to dry the home, which they did. The reviewer is a Local Guide with 33 reviews, lending credibility to the account.
The owner responded to the only negative review within the same day with a specific, factual explanation rather than a generic template. With 108 reviews and only a single 1-star, the consistency is notable. Most reviews read as genuine first-time insurance claimants grateful for hand-holding through an unfamiliar process, which tracks with the franchise model of restoration companies that build relationships through insurance referral networks.
Wes/Wesley (project lead and primary customer contact — overwhelmingly positive across many reviews). Tyler (field team leader — positive). Tim Fort (co-owner — positive, mentioned for mold remediation work). Nathan Rowe (co-owner — positive, praised for integrity). Chris (project leader on a National Park job — positive).
Ask for Wes if you want the most-reviewed person on the team. Clarify upfront whether your mold testing will be done by an independent party or in-house, and get the scope in writing before remediation begins. If you have flooring or materials you want to save, discuss salvage expectations before work starts.
Keep in mind
- They do both mold testing and mold remediation. A company that finds the mold and then sells you the fix has a financial incentive to find more. Consider getting an independent mold assessment before committing to their remediation scope.
- This is a franchise location of a national brand. The owners have backgrounds in HVAC and IT sales, not in restoration. The quality depends on the local team, not the corporate name.
- Their office is in Murfreesboro, about 35 miles southeast of North Nashville. Confirm response times for your specific location, especially for non-emergency work.
- Nearly all reviews describe water damage restoration. Mold-specific feedback is limited to a few mentions, so you have less data on their mold remediation work specifically.
- One reviewer reported that the crew broke every LVP board during tear-out for water damage drying. The owner responded that LVP is not designed for removal and reuse. If you have flooring you want preserved, ask upfront about their approach to material salvage.