Provider profile
ACR - Advanced Cleaning & Restoration LLC
Provider snapshot
What this listing says
Greene County and upper East Tennessee homeowners who need a veteran-owned restoration company that handles mold, water damage, duct cleaning, and crawl spaces under one roof.
Best for
- Greene County, Hamblen County, and Washington County homeowners dealing with mold growth in basements, crawl spaces, or living areas who want a single company to handle the full job.
- Homeowners needing 24/7 emergency water extraction after a pipe break, appliance failure, or flood, with same-day or next-day response.
- Property owners who want NADCA-certified duct cleaning, particularly after renovation, mold remediation, or when HVAC contamination is a concern.
- Landlords and property managers who need fast turnaround on tenant-damaged rentals, from carpet cleaning to full water/mold restoration.
- Buyers who value a locally owned, veteran-operated company over a national franchise and want the owner directly accessible by phone or email.
About this company
ACR operates out of Mosheim, Tennessee, serving Greene County and surrounding East Tennessee communities from Morristown to Johnson City. Kenneth Brown, the owner, runs this as a veteran-owned restoration company. The primary business is water damage restoration and mold remediation, but ACR also handles air duct cleaning, crawl space encapsulation, fire damage, and a full menu of cleaning services (carpet, upholstery, tile, area rugs). They maintain a separate 24/7 emergency hotline for water and fire calls.
The mold remediation side carries certifications from the Professional Mold Inspection Institute and the National Organization of Remediators and Mold Inspectors (NORMI). ACR also holds IICRC firm certification for water damage restoration and NADCA certification for air systems cleaning and ventilation system mold remediation. That NADCA ventilation mold credential is uncommon for a company this size. They offer a 15% military discount.
ACR has won the Greeneville Sun People's Choice and Reader's Choice awards nine consecutive years (2017-2025) for carpet cleaning, duct cleaning, and cleaning/restoration. The company has been operating since at least 2017 based on website copyright dates. Ken Brown is hands-on; multiple reviewers describe him personally showing up for estimates, emergency calls, and even carpet cleaning jobs when the schedule was tight.
4.9 stars across 135 Google reviews is unusually strong. Only one review in the last 18 months fell below 4 stars. For a company doing water damage emergency work, where stressed homeowners frequently leave negative reviews, that consistency stands out.
Services
Service area
ACR is headquartered in Mosheim, Tennessee (Greene County). They list service coverage across Greeneville, Tusculum, Chuckey, Morristown, Newport, Dandridge, Limestone, Gray, Rogersville, Jonesborough, Johnson City, Kingsport, Elizabethton, and Bristol, spanning Greene, Hamblen, Washington, Sullivan, Hawkins, Unicoi, Cocke, Jefferson, and Johnson counties. At least one review confirms commercial work in Johnson City. Locations outside their core area may incur a $200 estimate fee.
Review consensus
Ken Brown draws the most mentions by name, with reviewers citing his responsiveness, hands-on involvement, and willingness to personally handle jobs when the schedule is tight. Chelsey (also spelled Chelsea) appears in more reviews than any other technician, praised across carpet cleaning, duct cleaning, and upholstery work for being fast, thorough, and friendly. Daniel, Kyle, Jonathan, Vanessa, and Mo (John) each receive individual praise for politeness and explaining their work as they go. Multiple reviewers note same-day or next-day scheduling, particularly for emergencies. Repeat customers are common: several reviewers mention using ACR for two or three different services over time. Commercial clients, including a retail store in Johnson City and a performing arts venue, praise the team for working around business operations.
1 found across 135 total reviews at 4.9★. One reviewer, Mary Patterson, posted that ACR requires a $200 deposit before sending someone to provide a quote. The owner responded that this fee applies only to locations outside their core service area, where round-trip travel exceeds 3 hours. Within the service area, estimates are free. The fee would apply toward the job cost if the customer hires ACR. This appears to be a one-off misunderstanding about a distance-based policy, not a pattern.
ACR's review profile is unusually clean for a restoration company. The owner responds to the sole negative review with specific, non-template details (exact travel time, fee structure, credit-toward-job policy). Positive reviews frequently name individual technicians, suggesting stable staffing. Several reviewers mention using ACR for multiple service types over time, which points to genuine loyalty rather than one-time transactions. The company appears to rotate field crews, with Chelsey appearing most often but paired with different partners (Vanessa, Donnie, Sean, Norman, Giovanni, Damien, Kyle).
Ken/Kenneth Brown (owner — consistently positive, praised for responsiveness, knowledge, and personal involvement). Chelsey/Chelsea Horner (technician — most-named employee, positive across carpet, duct, upholstery, and mold work). Vanessa (technician — positive, praised for duct work). Jonathan/Johnathon (technician — positive, praised for duct cleaning and air duct work). John and Mo/Moe (technicians — positive, praised for upholstery and duct cleaning). Daniel/Damien (technician — positive, praised for tile cleaning and duct work). Kyle (technician — positive, praised for carpet, upholstery, and duct cleaning). Travis (staff — positive, praised for initial customer contact). Heather (staff — positive, mentioned in mold remediation context). Marty (staff — positive, mentioned in mold remediation context). Norman (technician — positive, duct work). Giovanni (technician — positive, duct work). Sean (technician — positive, duct and carpet cleaning). Scott (technician — positive, duct work). Donnie (technician — positive, carpet and duct work). Autumn (technician — positive, duct cleaning). Renda (technician — positive, carpet cleaning).
With 134 five-star reviews and a single complaint about an out-of-area estimate fee, ACR has an unusually strong track record for a restoration company. Ask for Ken directly if you want the owner's eyes on your project. If you are outside Greene County, confirm the estimate policy and travel fees upfront.
Keep in mind
- ACR does both mold testing and mold remediation. That creates a conflict of interest: the same company identifying the problem also profits from fixing it. Consider getting an independent mold test before committing to their remediation scope.
- Their website references CDC guidance discouraging mold sampling and testing, steering homeowners toward remediation without independent testing. This framing benefits the company's bottom line.
- The service area listed on their website spans 9+ counties across East Tennessee, from Bristol to Newport. The one negative review reveals ACR charges a $200 estimate fee for locations outside their core service area due to travel time. Confirm whether your location falls within their free-estimate zone.
- Office hours are Monday through Friday, 9am to 5pm. The 24/7 emergency hotline is a separate phone number from the main office line. Make sure you have both numbers before you need them.