Provider profile
Renaissance Restoration
Provider snapshot
What this listing says
Memphis-area homeowners dealing with water damage and post-storm mold, especially those who want a single company to handle mitigation through reconstruction under one roof.
Best for
- Memphis, Collierville, and Germantown homeowners who need mold remediation tied to recent water or storm damage.
- Property owners dealing with post-hurricane or post-flood mold who want one company to handle water extraction, drying, mold removal, and reconstruction.
- Commercial property managers across the Southeast who need a restoration company that can scale crews to match the size of the disaster.
- Homeowners who want their restoration company to handle insurance communication and adjuster coordination directly.
About this company
Renaissance Restoration is a multi-state restoration company headquartered in Collierville, TN, serving the greater Memphis area and the broader Southeast. Mold is one piece of a larger operation that includes water damage, fire damage, storm damage, biohazard cleanup, and disaster response. They handle mold inspection, lab-based mold testing, and remediation under one operation.
What stands out is the scale. They deploy rapid-response teams across multiple states during hurricanes and major storms, and they claim to have crews on-site within 24 hours of a hurricane strike. Their mold inspection process uses thermal imaging to locate hidden moisture behind walls and under floors without cutting into surfaces. They send samples to a lab to identify mold species before building a remediation plan. They also rent restoration equipment directly to customers, which is unusual for a company this size.
The company traces its founding to Hurricane Ida, when the team drove into the Gulf Coast to help with recovery. They maintain IICRC-credentialed personnel and hold mold remediation licenses in every state that requires them. They work directly with insurance providers and adjusters, handling the coordination on the client's behalf.
64 Google reviews at a perfect 5.0 stars is rare for any restoration company, especially one handling high-stress hurricane and flood work. Nearly every review mentions clear communication and fast response times. The single negative review involves a billing dispute after Hurricane Helene, not a quality-of-work complaint.
Services
Service area
Headquartered in Collierville, TN (mailing address listed as Moscow, TN). Primary service area covers greater Memphis including Germantown and Collierville, plus Olive Branch and northern Mississippi. They claim coverage across Tennessee, Mississippi, Georgia, Alabama, Louisiana, Florida, and the Southeast coastal region, with rapid-response teams deployed for hurricanes and major storms. Reviews confirm work in the Memphis metro area, Nashville, and multiple Florida locations after Hurricanes Ian, Idalia, Milton, and Helene.
Review consensus
Fast emergency response is the most consistent theme. Multiple reviewers describe same-day or next-day arrivals after pipe bursts and hurricanes. Brandon gets the most individual mentions, praised for being informative, meticulous about procedures, and going above and beyond. Stephanie in the office draws heavy praise for responsiveness, insurance coordination, and keeping clients updated throughout the process. Sam is highlighted for prompt service and thoroughness. Hunter is praised specifically for mold and mildew work, with reviewers noting clear communication about what needed to be done and why. Keith is praised for fast turnaround and willingness to resolve issues like replacing damaged blinds without dispute. Jason Proctor is singled out for performing "far above normal expectations" during hurricane remediation. Several reviewers mention that Renaissance picked up the phone when larger companies would not return calls.
1 found across 64 total reviews at 5.0★. One reviewer (Maxine Michael, February 2025) reported that after Hurricane Helene flooded her home, she repeatedly asked Sam for a written estimate and never received one. The final bill was $38,000, and Renaissance filed a lien on her property without prior notice. She says the bill consumed her FEMA allocation, leaving insufficient funds to rebuild. The owner's response states the invoice aligns with industry standards and FEMA guidelines, and claims they offered to settle for the insurance payout amount, which the reviewer declined. The owner also notes that flood emergencies require immediate action, making precise upfront estimates difficult. The lien, per the owner, was covered in the service contract. This is a single complaint across 64 reviews and involves a disaster-scale project, but the billing transparency concern is worth noting.
The owner response to the single negative review is detailed and personalized, addressing each specific complaint with factual context rather than a template deflection. This is consistent with a company that actively manages its reputation. The 5.0 rating across 64 reviews is unusually high for a restoration company, and the review base includes several Local Guides and multi-review accounts, suggesting the rating is organic rather than manufactured.
Brandon (field technician/manager -- consistently praised for responsiveness, thoroughness, and going above expectations). Stephanie (office/admin -- praised across many reviews for insurance coordination, communication, and responsiveness). Sam (field technician -- praised for prompt service, thoroughness, and clear explanations; named in one negative review for not providing a written estimate). Hunter (field technician -- praised for mold and mildew work, clear communication, and organized demolition). Keith (manager -- praised for fast turnaround and resolving issues without dispute). Jason Proctor (field/management -- praised for exceeding expectations during hurricane work). Dalton Williams (field -- praised for walking a client through post-Hurricane Milton recovery). Austin (Atlanta location -- praised for traveling to Nashville to assist). Rob (Memphis team lead -- praised by a referral partner). Larry (field -- praised alongside Jason for explaining processes). Jason (field -- praised for friendliness and explaining the full process).
Renaissance Restoration has a strong track record for emergency water and storm damage work in the Memphis area, with consistent praise for fast response and clear communication. If you hire them for mold, get the scope and cost expectations in writing before work begins, especially in an emergency situation. Ask for Brandon or Hunter for field work and Stephanie for office coordination.
Keep in mind
- Renaissance does both mold testing and mold remediation. That means the same company telling you that you have a mold problem is also the one billing you to fix it. Consider getting an independent test to confirm the scope of work before signing a remediation contract.
- One reviewer reported a $38,000 bill after Hurricane Helene with no written estimate provided upfront, followed by a lien on her property. The owner's response states the invoice followed industry standards and that they offered to settle for the insurance payout amount. In emergency disaster situations, get cost expectations in writing before work begins.
- Their service area claims are broad: Tennessee, Mississippi, Georgia, Alabama, Louisiana, Florida, and the Southeast coastal region. For mold jobs outside the Memphis metro area, confirm crew availability and response times for your specific location.
- Mold remediation is one service line within a larger restoration operation. If your issue is mold-only with no water damage history, ask whether a dedicated mold company might be a more targeted fit.