Provider profile
SERVPRO of East Memphis
Provider snapshot
What this listing says
East Memphis homeowners and commercial property managers dealing with water-triggered mold who want a single franchise team to handle remediation, reconstruction, and contents packout under one contract.
Best for
- East Memphis homeowners whose mold problem started with water damage and want one company to handle drying, remediation, and rebuild.
- Commercial property managers in Berclair, White Station, or Colonial Acres needing a restoration franchise with 24/7 emergency response and insurance coordination.
- Homeowners who need contents packed out and stored during mold remediation — they operate their own storage and restoration facility.
- Buyers who want reconstruction handled by the same company that does remediation, avoiding a second contractor.
- Property owners dealing with mold in HVAC systems — the site lists air duct cleaning as a standalone service.
About this company
SERVPRO of East Memphis is a locally owned franchise on Murray Avenue serving the east side of Memphis and nearby neighborhoods like Berclair, White Station, and Colonial Acres. Owners Brent Nicholson and Leo Millan run a full-service restoration operation that handles mold remediation alongside water damage, fire damage, storm cleanup, and reconstruction. They do both mold testing and remediation — something to keep in mind when evaluating their recommendations.
For mold work, the website describes a seven-step process: inspection, containment, air filtration using air scrubbers and HEPA vacuums, antimicrobial treatment, removal of damaged materials like drywall and carpet, cleaning of structural elements and HVAC systems, and reconstruction. They also operate a contents packout and storage facility where belongings can be cleaned and held during remediation. The in-house construction arm means they can tear out and rebuild affected areas without subcontracting.
The SERVPRO brand has operated since 1967, and this franchise claims over 30 years of combined team experience in fire and water mitigation. Nicholson and Millan are active in the East Memphis community — the website mentions cooking for first responders and investing in local high schools. They work directly with insurance companies on claims.
A perfect 5.0 stars across 80 Google reviews is unusual for any restoration company. The review base skews heavily toward water damage and packout jobs rather than mold-specific work, so mold buyers have less direct feedback to evaluate.
Services
Service area
Headquartered in East Memphis, Tennessee at 5501 Murray Avenue. The website lists service areas including East Memphis, Oak Court, Berclair, Grove Park, White Station, Colonial Acres, and Sea Isle Park. Google reviews also come from Olive Branch, Horn Lake, and Hernando in Mississippi, suggesting the actual service radius extends into DeSoto County.
Review consensus
Reviewers consistently name specific crew leaders and praise them for explaining the process step by step. Derrion appears in at least four reviews for water damage and cleanup work — reviewers describe him as friendly, thorough, and willing to stay late to get drying equipment set up. Dana draws three mentions for packout work. Kami gets credit in two reviews for handling emergency calls with empathy and follow-through. Oswaldo Molina is praised across multiple reviews for flooring removal and air duct work. Erica appears in five reviews from late 2022, all praising her phone manner and knowledge. Communication stands out as the dominant theme — reviewers repeatedly mention that techs explained every step and answered questions.
1 found across 80 total reviews at 5.0★. One reviewer (Rory Trotter, March 2026) described being quoted approximately $600 for furniture cleaning on four chairs, then receiving a bill exceeding $1,300 after the work was done. No revised estimate or notification of the price increase was provided before the work finished. The reviewer is a Local Guide with 16 reviews. The owner responded four days later with a brief message directing the reviewer to a general marketing email address, without addressing the billing discrepancy.
The review base shows a clear franchise structure: different crew leaders rotate through jobs, and the customer experience depends heavily on which crew you get. Derrion, Dana, Oswaldo, and Erica each have clusters of praise tied to specific time periods, suggesting crew turnover or reassignment. The owner's response to the single negative review used a generic email redirect rather than engaging with the billing specifics — this matches a reputation-management pattern common in franchise operations.
Derrion (crew leader — praised repeatedly for thoroughness and staying late). Dana (crew leader — praised for packout work across three reviews). Kami (office/dispatch — praised for empathetic emergency handling). Oswaldo Molina (technician — praised for flooring removal, air duct cleaning, and professionalism). Erica (office — praised in five reviews for phone knowledge). Jessica Dooley (coordinator — praised for communication and follow-through). Margarita (crew leader — praised for pack-back work). Martin (technician — praised for quality). Telesa Robertson (crew leader — praised for pack jobs and move-in work). Mr. Scott (technician — praised for detailed explanations). Chuck Tucker (inspector — praised for moisture inspections). David Bulerski (crew leader — praised for packout and fire/smoke cleanup). Taurus Rubin (technician — praised for water mitigation). Kennisha (technician — praised for packing). Darrian (crew leader — praised for pleasant demeanor). Hugh (coordinator — praised for reconstruction oversight). Dustin (technician — praised for knowledge). Maria (crew leader — praised for exceeding expectations). Severn and Casey (technicians — praised for fast response). Jeff (coordinator — praised for arranging service). Chandler and Josh (technicians — praised for thoroughness). Dee and Dennis (technicians — praised for mold removal, supervised by RJ). William (technician — praised alongside Oswaldo). Leo (crew leader — praised for sewage cleanup). Richard and Deago (technicians — praised for good work). Mike (technician — praised alongside Jessica for going above and beyond).
With 80 reviews and a 5.0-star average, this franchise clearly runs crews that communicate well and show up when they say they will. The one billing complaint is a real flag — lock down your pricing in writing before work starts, especially for off-site services like furniture cleaning. Ask for Derrion or Dana if your job involves water damage cleanup or packout.
Keep in mind
- They do both mold testing and mold remediation. A company that finds the mold and fixes the mold has a financial incentive to find more. Consider getting an independent test before or after their work.
- One recent reviewer (March 2026) reported a final bill more than double the original estimate for furniture cleaning, with no advance notice of the price change. Get written confirmation of total costs before work begins, especially for off-site services.
- The owner's response to that billing complaint directed the reviewer to an email address rather than addressing the specifics publicly. This is a single data point, but worth noting.
- Most Google reviews praise water damage and packout work. Mold-specific reviews are limited, so you have less peer feedback on their mold remediation quality.
- Service area extends to parts of DeSoto County, Mississippi (reviews from Olive Branch, Horn Lake, Hernando). Confirm they serve your specific location and response time.