Provider profile
PuroClean Certified Restoration Specialists
Provider snapshot
What this listing says
Memphis-area homeowners dealing with water damage or mold after plumbing failures, especially in Bartlett, Cordova, and Germantown, where owner Marcus Fors targets a 60-minute on-site response.
Best for
- Memphis-area homeowners who need same-day water extraction after a pipe burst or appliance leak, particularly in Bartlett, Cordova, or Germantown.
- Property owners who want mold remediation from a company that does not also sell mold testing, removing the incentive to overstate the problem.
- Landlords and property managers who need a restoration company that coordinates directly with insurance carriers and provides documentation for claims.
- Homeowners who want duct or dryer vent cleaning from a restoration outfit that uses commercial-grade equipment.
- Commercial property managers in the Memphis metro who need 24/7 emergency response for water, fire, or biohazard incidents.
About this company
PuroClean Certified Restoration Specialists is a PuroClean franchise in Memphis, TN, owned by Marcus Fors. The office sits on Appling Center Drive in the northeast part of the metro and covers Memphis, Bartlett, Cordova, Collierville, Germantown, Ellendale, and Piperton, with additional reach into north Mississippi and east Arkansas.
Mold remediation here follows a containment-first approach. The team sets up HEPA filtration, removes affected materials, cleans surfaces with EPA-registered disinfectants, and then recommends a third-party clearance test. They do not perform mold testing in-house. For water damage, they use infrared cameras and moisture meters to map affected areas, then deploy commercial-grade dehumidification and air movers under what they call their QuickDry System. Specialty drying for hardwood floors uses desiccant dehumidification and panel drying systems. They also handle fire and smoke restoration, biohazard cleanup, sewage cleanup, and duct and dryer vent cleaning.
Marcus Fors has run this franchise since March 2015 and had four years of mitigation experience before that. He previously worked at the Shelby County health department, which gave him background in bacteria and pathogen handling. The franchise holds IICRC credentials and an EPA Lead Safe designation. They advertise a 60-minute average on-site arrival time and operate 24/7.
A 4.9-star rating across 45 Google reviews is unusually strong. Most restoration franchises in this size range sit between 4.5 and 4.7. The volume is modest, but the consistency is notable -- only one review below 4 stars in the entire history.
Services
Service area
Headquartered at 7505 Appling Center Drive in Memphis, TN. The website lists service areas including Memphis, Bartlett, Cordova, Collierville, Germantown, Ellendale, and Piperton. The about page also claims coverage into Southaven and Olive Branch in north Mississippi, Hernando and DeSoto County, and east Arkansas. For locations outside Shelby County, confirm response times directly.
Review consensus
Marcus Fors gets called out by name in the majority of positive reviews. Reviewers consistently highlight his honesty -- one homeowner described how Marcus told them a ceiling stain was just AC condensation and did not try to upsell a repair. Speed is the second theme: multiple reviewers report same-day response, and one noted PuroClean started demolition and drying before a competitor returned a phone call four days later. Leah and Chris receive praise for attentive on-site work and clear communication. Several insurance agents and realtors recommend them by name, calling out the insurance coordination as a strength.
1 found across 45 total reviews at 4.9★. One reviewer reported that a duct cleaning left dust and debris that was not noticed until a week later. The owner responded by saying no client matched the reviewer's name in their records and asked for clarification. The reviewer had 4 total Google reviews, so the account is not a single-review throwaway. Whether this was a case of mistaken identity or a legitimate complaint is unclear from the available information.
The owner response to the single negative review engages with the specifics rather than offering a template deflection -- Marcus questions whether the reviewer has the right company and offers to follow up by phone. This matches the overall pattern: reviewers consistently describe Marcus as communicative and hands-on. The risk with a small franchise like this is that quality depends heavily on Marcus personally. If he is not on your job, the experience could differ.
Marcus Fors (owner -- praised repeatedly for honesty, fast response, and hands-on involvement). Leah (operations/office -- praised for professionalism, patience, and communication). Chris (field technician -- praised for attentive work and guidance). Vicky (field -- praised alongside Marcus and Leah for professionalism). Jessi (team member -- praised for availability, communication, and professionalism).
Ask for Marcus to be involved in your project, at least for the initial assessment. His name appears in the majority of positive reviews and his hands-on approach is what drives the rating. If your job is in duct or dryer vent cleaning rather than water or mold work, confirm the scope of cleanup they include so you are not left with dust to deal with afterward.
Keep in mind
- This is a franchise operation. The local team answers to Marcus Fors, but the brand, pricing systems, and some processes come from PuroClean corporate. Ask whether your project will be handled entirely by the local crew.
- The service area claims stretch into north Mississippi and east Arkansas. If you are outside Shelby or Fayette County, confirm response times before booking.
- With only 45 reviews over roughly 10 years of operation, the review volume is low. The rating is strong, but there is less data to draw patterns from compared to higher-volume competitors.
- The website is heavy on generic franchise copy and light on Memphis-specific details about equipment inventory or team size. Ask how many technicians they will send and what equipment they carry.