Provider profile
Paul Davis Restoration of the Mid-South
Provider snapshot
What this listing says
Memphis homeowners dealing with water damage or mold who want a single company to handle mitigation, remediation, and reconstruction under one roof.
Best for
- Memphis homeowners with water damage from burst pipes or water heater failures who need same-day mitigation.
- Insurance claim situations where you want one company to handle mitigation, content pack-out, and reconstruction.
- Residential mold jobs tied to a water event, where remediation and the underlying water damage need to be addressed together.
- Commercial property managers in the Memphis area looking for a restoration partner with a formal claims assignment process.
- Homeowners who value clear communication from field crews about what work is being done and why.
About this company
Paul Davis Restoration of the Mid-South is a full-service restoration company in Memphis, TN, handling water damage, fire damage, mold remediation, and reconstruction for both residential and commercial properties. They run mitigation, content pack-out, and rebuild as separate in-house teams, so a single company manages the job from emergency response through final repairs.
Their website describes antimicrobial treatments, air filtration for mold work, and IICRC-certified water restoration staff. They advertise 24/7 availability with a 30-minute response commitment. Reviews consistently confirm same-day or next-day arrival for water emergencies, including weekends.
Paul Davis is a national franchise network founded in 1966 with over 300 locations. This Memphis franchise operates independently at 2093 Thomas Rd. The franchise model means national brand standards apply, but the crew and management are local.
At 4.7 stars across 155 Google reviews, this location sits in solid territory. The volume of recent 5-star reviews naming specific technicians suggests a stable, well-liked field crew.
Services
Service area
Based in Memphis, TN at 2093 Thomas Rd. Serves the Memphis metropolitan area. The website brands them as Paul Davis Restoration of the Mid-South, suggesting coverage across the broader Mid-South region, though specific service boundaries beyond Memphis are not listed.
Review consensus
The mitigation crew gets the most mentions by name. Conner appears in roughly 20 reviews, Nathan in about 15, Demetree in around 12, and Clayton and Bear in roughly 10 each. Reviewers describe them arriving quickly, explaining what they are doing, and treating the home with care. Miranda draws praise for content pack-out work, with multiple reviewers noting how she handled belongings during fire and water restoration. Brad and Joseph are named as managers and business development contacts who kept clients updated daily. Several reviews mention the crew arriving the same day, including one Sunday arrival within two hours of a call. Communication is the most consistent theme: reviewers say the crew walked them through each step.
1 found across 155 total reviews at 4.7★. One reviewer (Shontav Walker, February 2025) reported calling twice about a project and never receiving a callback, calling it horrible customer service. The owner responded asking for more details, saying they could not find the name in their system. No other negative reviews appear in the last 18 months.
The field crews earn nearly universal praise, but the single negative is about office communication, not field work. This split between strong field teams and a potential gap in office follow-up is common in restoration companies where the technicians are on job sites and the office manages inbound calls separately. With only one complaint in 18 months, it does not rise to a pattern, but it is worth watching.
Conner (mitigation tech — praised in ~20 reviews), Nathan (mitigation/content tech — praised in ~15 reviews), Demetree (mitigation tech — praised in ~12 reviews), Clayton (mitigation tech — praised in ~10 reviews), Bear (mitigation tech — praised in ~10 reviews), Aarin (mitigation tech — praised in ~5 reviews), Miranda (content team — praised in ~6 reviews), Brad (manager — praised for daily updates), Joseph (business development — praised for communication), Phillip (repairs — praised), Doug (repairs — praised), Paul Blose (management — praised for keeping clients informed), Ken (project lead — praised), Channon (administration — praised for coordination), Jorge/Jorgé (mitigation — praised), Michael (mitigation — praised), Calvin (roofing — praised), Patrick (mitigation — praised), Parr (mitigation — praised), Hector (mitigation — praised).
The field crew here is a genuine strength. Ask for Conner, Nathan, or Demetree if you need water mitigation. Confirm a specific callback timeline when you first call, since the one negative review suggests follow-up calls can slip through. For mold work, ask whether your job will be handled by the same mitigation team or a different crew, and get a separate mold test from an independent company before and after remediation.
Keep in mind
- This is a restoration company, not a mold testing firm. They do remediation but do not perform independent mold testing or inspections. You will need a separate testing company if you want pre- or post-remediation sampling.
- As a franchise, the local team handles your job, but corporate policies and processes may apply. If you have issues, you may need to navigate both local and corporate contacts.
- The one recent negative review involves unreturned phone calls. If you are reaching out for an estimate, confirm a callback timeline upfront.
- They work heavily with insurance claims. If you are paying out of pocket, ask upfront how pricing differs from insurance-billed work.
- Mold remediation is one service among many here. If you need a company whose primary focus is mold, this may not be the fit.