Provider profile
MemphisClean
Provider snapshot
What this listing says
Memphis-area homeowners and commercial property managers who need water damage and mold work from a family-owned company that also handles the carpet, duct, and floor cleaning that often follows remediation.
Best for
- Memphis-area homeowners dealing with water damage that led to mold growth, especially when you also need carpet or duct cleaning afterward.
- Commercial property managers in Shelby County who want one vendor for janitorial services, floor care, and emergency water or mold situations.
- Buyers who want a local, family-owned alternative to national franchises like Servpro.
- Homeowners who need financing for remediation work and want a company that handles insurance claims paperwork.
About this company
MemphisClean is a family-owned cleaning and restoration company based on Scott Street in Memphis. Founded by Claudia Cogswell, the company started as a janitorial and carpet cleaning operation and expanded into water damage restoration and mold remediation over its 10-plus years in business. They hold IICRC certification and are a lead renovator firm. They serve both residential and commercial clients, and their Google category is water damage restoration.
What sets them apart in the mold space is that they are primarily a cleaning company that added remediation, not the other way around. They offer carpet cleaning, air duct cleaning, tile and grout work, floor stripping and waxing, pressure washing, window cleaning, and commercial janitorial services alongside their water and mold work. That means if your mold job leads to carpet replacement or duct cleaning, they handle all of it in-house. They also offer financing through Hearth and work with major insurance carriers on claims paperwork.
Claudia Cogswell serves on the board of the Dorothy Day House and volunteers with United Way and Big Brothers Big Sisters of Memphis. The company emphasizes owner presence on job sites, background checks and drug screening for staff, and 24/7 emergency availability.
With a 4.7-star rating across 55 Google reviews, MemphisClean has a strong track record. Only one recent negative review exists in the last 18 months, and even that one is disputed by the owner as coming from someone they have no record of serving.
Services
Service area
MemphisClean is headquartered at 463 Scott Street in Memphis, TN. They serve the greater Memphis area including Bartlett, Cordova, Collierville, Germantown, Lakeland, and Arlington. They claim coverage across Shelby County, Tipton County, DeSoto County (MS), Crittenden County (AR), Fayette County, and Madison County -- though Madison County is roughly 80 miles east of Memphis, so confirm availability for locations outside the immediate metro.
Review consensus
Todd is the most frequently named person in reviews, praised for responsiveness, fair pricing, and hands-on involvement. Tommy Harkins specifically called out that MemphisClean beats Servpro on both price and service. Multiple commercial clients -- including a preschool/church (Lori Chedville), a restaurant (SOB South of Beale), and an office (Jeremy Eisom) -- praise consistent quality over long-term contracts. Reviewers mention punctuality, fast turnaround (Ayeshia Douglas received service within 24 hours), and friendly crews. Jeri Bechard, a real estate agent, recommends them to clients. Dionne Word, the most recent reviewer, singled out team member Jorden for staying on top of a winter storm water damage job from start to finish.
1 found across 55 total reviews at 4.7★. One reviewer, Isabelle, left a 1-star review in December 2024 stating the company was rude with horrible customer service. The review contains no specifics about what service was requested or what happened. The owner responded by stating they have no record of doing business with Isabelle or speaking with her on the phone, and asked her to call or email to discuss. The single-review account and lack of detail, combined with the owner's claim of no business relationship, make this review difficult to weigh as evidence of a pattern.
MemphisClean's review base skews heavily toward cleaning services -- carpet, tile, janitorial, floor care, window cleaning, dryer vent cleaning -- rather than mold remediation. Only one recent review (Dionne Word, 2026) clearly describes a water damage mitigation job. This means the 4.7-star rating reflects cleaning quality more than mold work specifically. The owner responds to the sole negative review with specifics rather than a template, which is a positive signal, but the sample of mold-relevant feedback is thin.
Todd (owner/operator -- praised repeatedly for responsiveness, fair pricing, and hands-on work). Miranda (crew member -- praised by Tommy Harkins for treating the house like their own). Jorden (team member -- praised by Dionne Word for staying on top of a water damage job). Anthony (crew member -- praised by tamra erde for going the extra mile). Steven (technician -- praised by Jay for explaining the cleaning process). Chris (technician -- praised by Rivers Powers for carpet cleaning results and great attitude). George (staff -- praised by Gregg Herning for being dependable and knowledgeable). Mr. Wallis (staff -- praised by Dessica Coleman for quick callbacks and repeat referrals).
MemphisClean is well-reviewed as a cleaning company with a strong reputation for responsiveness and fair pricing. If your mold situation grew out of a water leak and you also need carpet, duct, or floor work, the one-vendor convenience is real. Ask for Todd directly, and request details on their specific mold remediation process -- the reviews and website give you confidence in their cleaning, but less evidence about their mold-specific capabilities.
Keep in mind
- MemphisClean does both mold testing and mold remediation. That creates a conflict of interest -- the same company identifying the problem profits from fixing it. Consider getting an independent mold inspection before committing to their remediation scope.
- This is a cleaning company that added restoration services, not a dedicated mold remediation firm. Their mold page is light on technical detail -- no mention of specific containment methods, equipment types, or post-remediation verification protocols.
- Their service area claim is broad: Shelby, Tipton, DeSoto, Crittenden counties plus Fayette and Madison counties. Madison County (Jackson, TN) is over 80 miles from their Memphis address. Confirm they will actually service your location before scheduling.
- The website emphasizes carpet cleaning and janitorial work far more than mold remediation. If your mold job is large or complex, ask specifically about their remediation crew size and equipment.