Provider profile
McCabe Restoration an Endurant company
Provider snapshot
What this listing says
Memphis-area homeowners and multifamily property managers dealing with water damage or mold who want a single contractor from mitigation through full reconstruction.
Best for
- Memphis, Germantown, Collierville, and DeSoto County residents needing mold remediation tied to water damage restoration.
- Multifamily property managers who need a single vendor for mitigation, mold removal, and full rebuild under one contract.
- Homeowners whose insurance company already lists McCabe as a preferred vendor — the company's adjuster background helps move claims along.
- Property owners facing large-loss events (fire, storm, flooding) who want contents pack-out and climate-controlled storage handled by the same company doing the rebuild.
About this company
McCabe Restoration is a Memphis-based restoration company operating since 1994, now part of the Endurant Disaster Recovery platform. DJ McCabe still runs operations as Executive Vice President. They handle the full arc of disaster recovery: water mitigation, mold remediation, fire and smoke restoration, and complete reconstruction. They employ 150+ people and do not subcontract work out.
Their mold remediation process uses negative air pressure, HEPA filtration, and air scrubbers before removal begins. They also do mold testing and assessment in-house, using thermal imaging and material sampling to identify moisture sources. Their website emphasizes "accurate diagnosis" to avoid overscoping — claiming they give honest evaluations to reduce unnecessary costs. They also run a contents care operation with climate-controlled storage for belongings displaced during restoration.
McCabe started as a family-owned shop and spent 30 years building relationships with Memphis insurance carriers. Their leadership includes former insurance adjusters, which shows in how reviewers describe the company's insurance navigation. They use Matterport 3D imaging and cloud-based project management to document losses. In 2024, DJ McCabe received a CEO of the Year award in Memphis.
At 4.6 stars across 152 Google reviews, McCabe's rating is solid but not exceptional. The negative reviews cluster around subcontractor quality and communication gaps in the early stages of projects — a pattern that suggests the front-office and field teams sometimes operate at different speeds.
Services
Service area
McCabe operates from 802 Rozelle St. in Memphis, TN. They serve Memphis, Germantown, Collierville, Bartlett, Millington, Lakeland, Arlington, and Cordova in Tennessee. In Mississippi, they cover DeSoto County (Southaven, Olive Branch, Horn Lake, Hernando) and extend to Tunica, Senatobia, and Batesville. In Arkansas, they cover West Memphis, Marion, and Forrest City. The parent company Endurant holds licenses in eight states, but McCabe's Memphis office realistically covers western Tennessee, northern Mississippi, and eastern Arkansas.
Review consensus
Michael Hitt draws praise from multiple reviewers for communication and going beyond expectations — even in the one review that rated McCabe one star, the reviewer gave Hitt five-star credit. Carlos appears across the most reviews, praised for insurance navigation, honesty about roofing assessments, and consistent availability. Reviewers frequently mention fast response times: same-day or next-morning arrivals after water emergencies. Brown Gill, a property manager, described McCabe arriving within 15 minutes of a fire and saving multiple units from additional water damage. Several reviewers highlight the company's work with insurance companies as a strength, calling out how project managers handle claims documentation and advocate for coverage.
4 found across 152 total reviews at 4.6★. W Hooper described a pack-out crew that damaged hardwood floors, broke a bed, and snapped legs off a reclining loveseat. The reviewer had just come home from surgery and says project manager Dave told them to sleep on a mattress on the floor. McCabe apologized and acknowledged the failures. Lakisha Cash described a pattern of corner-cutting by subcontractors and said promises made during the sales pitch were not honored. McCabe responded that they addressed the situation and worked with the reviewer. Elizabeth Greenup, a Local Guide with 27 reviews, complained about reckless driving on residential streets; McCabe pushed back, saying they found no record of missed calls and invited direct contact. Robert Eddlemon described a billing dispute where McCabe sued the reviewer's daughter — who has cancer — for payment on work done to a home she does not own. McCabe stated they follow standard contract and billing procedures and reached out to resolve the miscommunication.
McCabe responds to 100% of recent negative reviews, but the quality varies. The Hooper response was personalized and acknowledged specific failures. The Eddlemon response fell back on policy language about 'industry-standard procedures.' The Greenup response was defensive, questioning whether the reviewer even called. This mix of genuine accountability and template deflection suggests different people manage the company's review responses — or that the response style depends on whether McCabe believes the complaint is valid.
Michael Hitt (project manager — praised by multiple reviewers for communication and going above expectations; singled out positively even in a one-star review). Carlos (project manager — praised by at least 8 reviewers for insurance help, honesty, availability, and roofing knowledge). Cody (project manager — praised for communication and attentiveness). Dustin Davis (project manager — praised for guiding a family through months-long water mitigation and rebuild). Jett (project manager — praised for taking over a fire rebuild). William (contractor — praised for clear planning and finishing ahead of schedule). Zach Hamlet (roofing PM — praised for punctuality and updates). MJ (mitigation — praised for responsiveness). Danny (craftsman — praised for roofing and bathroom work). Maria (contents team lead — praised after house fire). Dave (project manager — negative mention for insensitive handling of a post-surgery homeowner). DJ McCabe (EVP/owner — praised for hands-on leadership).
Ask for Michael Hitt or Carlos as your project manager — they show up repeatedly in positive reviews. Get the scope of work and subcontractor expectations in writing before signing, since the negative reviews point to gaps between what the sales team promises and what field crews deliver. McCabe's strength is handling everything under one roof, but that only works if you hold them to specific timelines and quality benchmarks at each phase.
Keep in mind
- McCabe does both mold testing and mold remediation. The company that finds the mold also profits from removing it. Ask whether they accept third-party test results or recommend an independent assessor.
- Some reviewers report subcontractors cutting corners on workmanship. One reviewer described floor damage during a pack-out and broken furniture. Ask who performs the actual work on your project.
- The Endurant platform claims service across eight states (AL, AR, FL, GA, MS, NC, SC, TN). McCabe's Memphis office realistically covers western Tennessee, northern Mississippi, and eastern Arkansas. Confirm travel willingness for jobs outside Shelby County.
- One negative review describes a billing dispute where McCabe sued over payment for work on a property the reviewer's family member did not own. Confirm contract terms, authorized parties, and billing responsibilities in writing before work starts.