Provider profile
Landmark Construction & Emergency Services
Provider snapshot
What this listing says
Memphis-area homeowners dealing with water damage that has led to mold, where a single contractor can handle extraction, remediation, and reconstruction under one insurance claim.
Best for
- Memphis homeowners who need water damage and mold handled by the same company, from extraction through full rebuild, with insurance paperwork managed along the way.
- Property owners in the Memphis suburbs — Bartlett, Germantown, Collierville, Cordova, Arlington — who want a large local company rather than a national franchise.
- Commercial property managers needing a contractor with 75+ employees who can mobilize quickly for large-scale water or fire damage.
- Homeowners who want 3D documentation of their property's condition for insurance claims, since Landmark uses Matterport imaging.
- Anyone dealing with mold that followed water damage, where the root cause still needs to be found and fixed before remediation begins.
About this company
Landmark Construction & Emergency Services is a Memphis-based restoration and construction company that handles the full arc of property damage: water extraction, mold removal, fire and smoke cleanup, roofing, and the rebuild afterward. They're the official water mitigation and restoration contractor of the Memphis Tigers, which signals institutional-scale capacity. Owner Art Kuntzman has over 32 years in construction, with 24 of those focused on insurance restoration work.
What stands out is the scale of their operation. Nine estimators, seven project managers, and over 75 full-time employees make this one of the larger restoration outfits in the Memphis metro. They use Matterport 3D imaging to document properties and Xactimate for claims estimation, which means your insurance company gets detailed, standardized documentation. They also handle asbestos removal, which most mold remediation companies do not. They promise a 60-minute emergency response, 24/7/365.
Landmark holds contracting licenses in Tennessee, Mississippi, and Arkansas, and is IICRC-affiliated. They've been operating since at least 2012 and are a Better Business Bureau member. Art Kuntzman's background spans project management, estimating, and carpentry, and reviews mention him personally traveling to rural areas to help customers.
At 4.6 stars across 126 Google reviews, Landmark carries a solid rating for a company of this size. Only one review at 3 stars or below has appeared in the last 18 months, which is unusually clean for a restoration company handling this volume of work.
Services
Service area
Headquartered at 1897 Thomas Rd in Memphis, Tennessee. Serves the Memphis metro including Bartlett, Arlington, Collierville, Cordova, East Memphis, Germantown, Lakeland, and Millington in Tennessee, plus Horn Lake, Olive Branch, Southaven, and Senatobia in Mississippi. Holds contracting licenses in Tennessee, Mississippi, and Arkansas.
Review consensus
Reviewers consistently highlight fast response times and strong communication from field staff. Delbert Palmer draws praise across multiple reviews spanning years for responsiveness and project management on water damage and mold jobs. Freddie Bargiacchi is praised for making stressed homeowners feel at ease and delivering on timelines — one reviewer credits him with getting them back in their house in 60 days after major water damage. Hunter appears in multiple reviews for water mitigation work alongside Dustin, Matthew, and Jamison. Danny is praised for wall repair quality. Reviewers frequently mention that crews arrived quickly, sometimes within an hour, and that communication throughout the project was clear. Several reviewers note the company handled their insurance process smoothly.
1 found across 126 total reviews at 4.6★. Sarah Williams describes a storm damage project where a tree fell on her house. She says Landmark used heavy equipment that tore up her driveway and yard, then failed to tarp the roof before two days of rain, causing additional interior water damage. She names Mitch as the project contact who then dropped the job, citing reasons she calls lies. She says she found another contractor to fix the damage and finish the rebuild. The owner did not respond to this review.
The contrast between the single negative and the dozens of positives is striking. Positives frequently name specific staff by name — Delbert, Freddie, Hunter, Danny, Matt — and describe detailed, attentive work. The negative also names a specific staffer (Mitch) but describes abandonment. This suggests quality may vary by which project manager is assigned. The owner's 0% response rate on negative reviews means there is no public rebuttal, which is unusual for a company actively managing its reputation on other platforms.
Delbert Palmer (project supervisor — positive, multiple reviews). Freddie Bargiacchi (estimator/project manager — positive, multiple reviews). Hunter (water mitigation technician — positive, multiple reviews). Danny (wall repair technician — positive). Dustin (water mitigation technician — positive). Matthew/Matt (water mitigation technician — positive, multiple reviews). Jamison (mitigation technician — positive). Randy (mold remediation technician — positive). Jeremy Martin (mitigation crew lead — positive). Adam (estimator — positive). Dan (wallboard/construction — positive). Mike (flooring — positive). John (general repairs — positive). Art Kuntzman (owner — positive). Mitch (project manager — negative, named in 1-star review for dropping a customer mid-project).
Ask for Delbert Palmer or Freddie Bargiacchi as your project manager if you can — they have the strongest track records in the reviews. Confirm in writing who will manage your project before signing, since the one complaint ties directly to a specific staffer. Get an independent mold test before agreeing to Landmark's remediation scope.
Keep in mind
- Landmark does both mold testing and mold remediation. When the same company inspects and then recommends paid work, there's a financial incentive to find problems. Consider getting an independent mold assessment before committing to their remediation services.
- The one recent negative review describes a project manager named Mitch dropping a customer mid-job after storm damage, with claims of dishonesty. The owner did not respond to this review, so there is no other side of the story on the public record.
- Their service area spans three states — Tennessee, Mississippi, and Arkansas. If you're on the outer edges of that range, confirm response times and whether the 60-minute arrival promise applies to your location.
- This is primarily a water damage and construction company. Mold work is one of many services, not their sole focus. Ask how many mold-specific jobs they handle per month.