Provider profile
Homeway Construction & Restoration of Memphis
Provider snapshot
What this listing says
Memphis-area homeowners dealing with water damage who want a single company to handle mitigation, mold remediation, and reconstruction under one roof with 24/7 emergency response.
Best for
- Memphis, Bartlett, Germantown, and Cordova homeowners who need emergency water extraction and want the same company to handle the rebuild.
- Property owners dealing with mold after a water event who want containment, remediation, and reconstruction handled without hiring separate contractors.
- Commercial property managers across Shelby, DeSoto, Tipton, or Fayette counties who need 24/7 emergency response with direct insurance billing.
- Homeowners facing fire or smoke damage who need both cleanup and structural restoration from one team.
- Anyone who wants a restoration company that also does bathroom and kitchen remodeling, so post-damage upgrades can happen in the same project.
About this company
Homeway Construction & Restoration is a full-service restoration and remodeling company based in Bartlett, just outside Memphis. They handle the entire damage cycle: emergency water extraction, structural drying, mold remediation, fire damage cleanup, and then the rebuild. They also do kitchen and bathroom remodeling, which means you can go from disaster to renovation with one contractor. CEO Rowdy Legg founded the company in October 2017, and they serve both residential and commercial properties across the Greater Memphis area.
The mold side of the business includes inspection, testing, containment with negative air pressure, HEPA filtration, air scrubbers, antimicrobial treatment, and post-remediation air quality testing. Their website details a five-step remediation process and lists pricing at $2.50 to $20 per square foot. They use thermal imaging for moisture detection during water damage assessments. The real differentiator is the end-to-end model: they tear out damaged material and then rebuild it, which saves coordination time but also means fewer checks on their own work.
The company is locally owned and family-operated, with IICRC-trained staff. They participate in 901 Gives, a Memphis-area philanthropy initiative, and hold BBB accreditation. They claim a 45-minute on-site response time for emergencies.
A 4.9-star rating across 468 Google reviews is genuinely strong. Most restoration companies struggle to maintain ratings above 4.5 given the high-stress nature of the work. The volume suggests real activity, not a thin review profile. That said, the negative reviews that do exist share a consistent theme worth reading carefully.
Services
Service area
Headquartered in Bartlett, Tennessee (3080 Bartlett Corporate Drive). Serves the Greater Memphis area across four counties: Shelby County (Memphis, Bartlett, Germantown, Cordova, Collierville, Arlington, Lakeland, Millington, Eads, Oakland), Tipton County (Atoka, Mumford), DeSoto County (Southaven), and Fayette County.
Review consensus
Robert (Skipper) is the most frequently named staff member in positive reviews, praised for clear communication, prompt arrival, and handling the full process from mitigation through restoration. Tyler and Josh appear together in multiple reviews as a responsive team that walks customers through water damage situations. Jayden (also spelled Jyden) gets praised for clean demo work and explaining the process. Briar and Alex are noted for fast response on water emergencies. Donnie pairs with Robert frequently and gets praise for being prompt and easy to work with. Javier drew a shoutout for resolving a plumbing emergency in about an hour on a Tuesday night. Aleasha Spradley was singled out in a 3-star review for turning around a confusing restoration project. Repeat customer Brian Rigney reported using Homeway five times since 2022. The dominant praise theme is speed: same-day arrival, fast mitigation, and clear step-by-step communication during stressful water events.
7 found across 468 total reviews at 4.9★. (7 found across 468 total reviews at 4.9★) The most common complaint is being abandoned mid-project. Terry Eakin described having ceilings torn out of three rooms without warning, furniture left covered in insulation for a month, then being released from the contract with no follow-up from Trey, Tiger, or Rowdy. J M reported flooring torn up in mid-April with no return. Aurora Wright described a detailed pattern: ghosting near the end of mitigation, having to pester them to retrieve equipment, then waiting months for reconstruction that never came on a $35k insurance job. She ended up coordinating and running the restoration herself. Boss Ness described a mitigation crew that tracked dirt through the home, placed equipment unsafely, and then reported Rowdy billed for three days of service when equipment was on-site for roughly two hours. The owner did not respond to the Eakin, J M, or boss ness reviews. Jennifer Walsh reported that Homeway's estimate was not approved by her insurance adjuster, though another company's estimate was approved in full. C.Y. Bradley's 1-star review described a painting and tile project from five years ago with no primer and a six-month timeline; the owner responded with a detailed rebuttal including documentation claims, noting the BBB complaint was resolved and removed. TeeTee Morris described scheduling a remodeling consultation that resulted in no follow-up despite a voicemail.
The negative reviews cluster around a specific handoff problem: the mitigation crew shows up fast and does the demo, but the reconstruction side loses track of the customer. Multiple reviewers describe the same arc — quick response, demolition happens, then silence for weeks or months. The 3-star reviews reinforce this. David noted he had no idea what was happening for three weeks until Aleasha Spradley took over, and Austin Walton was ghosted after a remodeling consultation. This is a structural issue in the business, not individual employee failure. The company appears to have strong field crews but a gap in project management and follow-through between the emergency and rebuild phases. Owner responses appear on only 4 of 10 recent negatives, and quality ranges from the detailed C.Y. Bradley rebuttal to a brief template for Austin Walton.
Robert Skipper (mitigation/restoration lead — consistently positive). Tyler Taylor (field tech — consistently positive). Josh (field tech — consistently positive). Jayden/Jyden (demo/mitigation tech — consistently positive). Donnie/Donavan (mitigation tech — consistently positive). Briar/Braylon (mitigation tech — positive). Alex (mitigation tech — positive). Jay (mitigation tech — positive). Javier (emergency plumbing response — positive). Joe (restoration crew — positive). Sara (sales representative — positive). Will (project manager/installer — positive). Skyler (project manager — positive). Matt (project manager — positive). Chad (field — positive). Aleasha Spradley (project coordinator — positive in otherwise mixed review). Rowdy Legg (CEO/owner — mixed, praised in some reviews for responsiveness and kindness, named in multiple negatives for poor communication and billing disputes). Trey (named in negative — no communication after demolition). Tiger (named in negative — no communication after demolition).
If you need fast emergency water extraction in the Memphis area, Homeway's mitigation crews are well-reviewed and show up quickly. The risk is what happens after the emergency: multiple customers report being left in a demolished home waiting for reconstruction. Get a written reconstruction timeline with specific milestones, confirm your project manager by name, and get your own mold test before agreeing to their remediation scope. Ask for Robert or Tyler if you can.
Keep in mind
- They do both mold testing and mold remediation. The same company telling you that you have a mold problem is the one that gets paid to fix it. Consider getting an independent mold test before committing to their remediation scope.
- Multiple recent reviews describe being ghosted after the demolition or mitigation phase, with weeks or months passing before anyone followed up on the rebuild. If you hire them, get a written timeline for the reconstruction phase and a named point of contact.
- At least two negative reviewers reported billing disputes where invoiced amounts did not match the work performed or the time equipment was on-site. Ask for itemized invoices and confirm scope with your insurance adjuster before signing.
- The owner response rate on recent negative reviews is only 40%, and where responses do appear, they vary from detailed factual rebuttals to generic template replies. The inconsistency suggests reputation management is not tightly managed.
- Their service area spans four counties. Confirm your location falls within their core operating radius and ask about response times for areas outside Memphis and Bartlett.