Provider profile
Germantown Home Pros LLC
Provider snapshot
What this listing says
Germantown and east Memphis homeowners who need mold work handled by a remodeling crew that can also rebuild what gets torn out during remediation.
Best for
- Germantown and Memphis-area homeowners dealing with mold after water damage who want one company to handle both remediation and the rebuild.
- Homeowners whose mold problem requires tearing out and replacing drywall, flooring, or cabinetry — this crew does that reconstruction work daily.
- Property owners who need to file an insurance claim for water or fire damage that led to mold growth.
- Buyers who value a dedicated project manager and consistent crew assignments over specialized mold-only firms.
About this company
Germantown Home Pros is a Germantown, TN remodeling company that added mold remediation and water damage restoration to its service list. Based at 6997 Fords Station Rd, they serve the Memphis metro area. Their Google listing categorizes them as a water damage restoration service, but the bulk of their 109 reviews reference kitchen remodels, bathroom renovations, painting, and exterior work. Mold remediation is one line item on a menu that includes roofing, flooring, windows, gutters, and fire damage restoration.
What stands out is the remodeling depth. If mold work requires tearing out drywall, flooring, or cabinetry, this crew can handle the rebuild in-house rather than handing you off to a separate contractor. Their website mentions mold inspection alongside remediation, but provides no detail on testing methods, equipment, or remediation protocols. The mold page reads like general educational content rather than a description of their actual process.
The company was founded in 2017. Owner Ray Kennedy built it around a project-management approach, assigning dedicated crews to each job. Their team includes project managers, coordinators, and field crews with names that appear repeatedly in reviews — Luis, Rafael, Nelson, Rudy, Francisco, Jeremiah. The about page claims three decades of combined remodeling experience across the team.
4.9 stars across 109 Google reviews is unusually strong. The company has zero negative reviews in the last 18 months. Most reviewers mention Ray by name and describe on-time arrivals, good communication, and quality finish work. The volume and consistency suggest a well-run operation — at least for remodeling. Whether that translates to mold-specific work is harder to verify from the available evidence.
Services
Service area
Germantown Home Pros is based in Germantown, TN at 6997 Fords Station Rd. They serve Memphis and the surrounding area. The website does not define specific city or county boundaries beyond "Memphis, TN, and the surrounding area."
Review consensus
Ray Kennedy is mentioned by name in the majority of reviews. Reviewers consistently highlight his responsiveness, on-time arrivals, and clear communication throughout projects. Field crew members Luis, Rafael, Nelson, Rudy, and Francisco receive praise for quality craftsmanship, courtesy, and keeping homeowners informed during work. Multiple reviewers describe repeat business — coming back for second and third projects. Kaci McCoy describes a full main-floor gut renovation where Ray was "a breeze to work with." Vicki Wade, a Local Guide with 23 reviews, specifically praised Ray, Jeremiah, and Nelson. Several reviewers note the crew arrived on time every day and cleaned up after themselves.
0 found across 109 total reviews at 4.9★. No negative reviews (0 found across 109 total reviews at 4.9 stars) appear in the last 18 months. There is no recent complaint data to analyze. This means either the company is consistently meeting expectations or dissatisfied customers are not leaving reviews.
The absence of any recent negative reviews across 109 total is statistically unusual. Worth noting: this is primarily a remodeling company. The reviews reflect kitchen, bathroom, painting, and exterior work — not mold jobs. The mold remediation side of the business has no visible review footprint, so the 4.9 rating reflects their remodeling quality, not necessarily their mold work.
Ray Kennedy (owner/project manager — praised repeatedly for communication, responsiveness, and project oversight). Luis (field crew — praised for skill, professionalism, and friendliness by multiple reviewers including Brandy Helms, Ed Mallory, Teresa Iovino). Rafael (field crew — praised for professionalism and perfectionism by Stacey Williams and Pradip Ayer). Nelson (field crew — praised by Vicki Wade and Pradip Ayer for hard work). Rudy (field crew — praised by Ed Mallory and Aaron Stoeger). Francisco (field crew — praised by Ron Davis for kitchen remodel work). Jeremiah (field crew — praised by Vicki Wade for hard work). Alberto (field crew — praised by Ed Mallory as a helper on painting work).
If you are hiring for mold remediation, ask Ray Kennedy to walk you through their mold-specific process, equipment, and past mold projects — the reviews and website do not cover this. Their remodeling reputation is strong and the crew is well-regarded, but you are taking it on faith that the mold work matches the quality of their renovation work. Get an independent mold test before and after.
Keep in mind
- They do both mold testing and mold remediation. That is a conflict of interest — the company diagnosing the problem also profits from fixing it. Get an independent mold test before committing to their remediation scope.
- Their mold remediation page has no specifics about their process, equipment, or what happens during a job. Ask detailed questions about how they actually do the work before signing.
- This is a remodeling company that added mold services, not a dedicated mold firm. None of the 109 Google reviews mention mold work specifically. You are relying on their general reputation, not mold-specific track record.
- The website claims to serve Memphis and surrounding areas but does not define specific boundaries. Confirm they will service your location before scheduling.