Provider profile
Dry Fast of Memphis - Water Damage Restoration
Provider snapshot
What this listing says
Memphis-area homeowners dealing with water damage who want a multi-location restoration company that handles mold remediation, insurance claims, and reconstruction under one roof.
Best for
- Memphis-area homeowners who need water extraction and drying after a pipe burst, leak, or flood and want same-day emergency response.
- Property owners who want mold remediation and water damage restoration handled by the same company to avoid coordinating multiple contractors.
- Commercial property managers in the Memphis metro who need a restoration company that handles insurance paperwork and works after hours.
- Homeowners in Bartlett, Germantown, Collierville, Southaven, or Olive Branch looking for a restoration company based in the Memphis metro rather than a distant franchise.
- Buyers who want a single company for the full cycle from water extraction through reconstruction and mold prevention.
About this company
Dry Fast of Memphis operates from 3689 Cherry Rd in Memphis, Tennessee, as one of six locations spanning Alabama, Tennessee, Kentucky, Mississippi, and Florida. The Memphis office is owned by Jonathan Sharpe. Water damage restoration is the core business, but they also handle mold removal, asbestos abatement, sewage cleanup, and storm damage for both residential and commercial properties.
The company runs 24/7 emergency response and works directly with insurance companies to file claims and manage documentation. Their mold removal page describes inspection, moisture source identification, antimicrobial treatment, and air purification as part of the process. They also mention thermal imaging and dehumidifiers for moisture detection and structural drying. One reviewer noted they handle everything "from catastrophe to pretty again" in-house, including reconstruction.
Dry Fast displays IICRC credentials, RIA (Restoration Industry Association) membership, and EPA Lead-Safe certification on its website. The company serves a wide swath of the Memphis metro, listing over 20 cities and towns across Tennessee and northern Mississippi.
A 5.0-star rating across 819 Google reviews is genuinely rare. That volume with a perfect score means almost no one has left a negative review, which makes this one of the highest-rated restoration operations in the Memphis area by sheer consistency.
Services
Service area
Dry Fast of Memphis is headquartered at 3689 Cherry Rd, Suite 1, Memphis, TN 38118. They list service coverage across the Memphis metro including Bartlett, Collierville, Germantown, Lakeland, Millington, Arlington, Cordova, and Rossville in Tennessee, plus Southaven, Olive Branch, Horn Lake, Hernando, Walls, Byhalia, Tunica, and Holly Springs in northern Mississippi, and West Memphis, Arkansas. The service area stretches broadly, so confirm response times for outlying locations.
Review consensus
Charles draws the most frequent praise, mentioned by at least 10 reviewers who highlight his fast response, friendliness, and availability. Michael appears in roughly a dozen reviews, with customers noting his damage assessments, insurance guidance, and same-day or next-day arrivals. Devin gets praised for responsiveness, communication with insurance companies, and working quickly. Adrian earns mentions for detailed work and customer care. Adam receives praise for clear communication during remediation. Patti stands out in a customer-service role, with reviewers calling out her follow-up and helpfulness. Multiple reviewers mention that plumbers recommended Dry Fast directly, and several note the company called proactively with updates throughout the drying process.
2 found across 819 total reviews at 5.0★. The single 1-star review from Janice King (October 2025) contains only positive text: "Very prompt and knowledgeable." This appears to be an accidental rating mismatch. The 2-star review from September 2025 praised the quality of work but criticized billing transparency. The owner, Jonathan Sharpe, responded by offering direct contact, noted that billing runs through the home office and is separate from local field operations, and stated he could not locate the reviewer in his records. The billing compartmentalization Sharpe described is worth noting: the field team that does the work is not the same group that handles your invoice.
The extremely high volume of named-staff praise suggests a company culture where individual technicians build relationships with customers. Charles, Michael, and Devin each appear across enough reviews to indicate they are long-term employees, not rotating contractors. The owner responded to one of the two negatives with a personalized message that included his direct phone number and email, though he also questioned whether the reviewer was a real customer. The other negative received no response.
Charles (field technician — consistently positive, praised for speed, friendliness, and availability). Michael/Mike (technician/inspector — consistently positive, praised for damage assessments, insurance help, and fast response). Devin/Devon (technician — consistently positive, praised for responsiveness and insurance coordination). Adrian (technician — positive, praised for detail and customer care). Adam (technician — positive, praised for communication and remediation work). John (technician — positive, praised for thorough walkthroughs). Patti (customer service — positive, praised for follow-up and helpfulness). Johnathan (owner/manager — positive, praised for going above and beyond). Wilder (technician — positive). Neuski (technician — positive).
Dry Fast of Memphis has a near-spotless review record with individually named staff who show up repeatedly across hundreds of reviews. Ask for Charles, Michael, or Devin by name if you want someone with a long track record at this company. Get your billing terms in writing before work starts, since invoicing runs through a separate home office and that disconnect caused the only substantive complaint in the last 18 months.
Keep in mind
- Dry Fast handles both mold testing and mold remediation. That creates a conflict of interest: the same company that identifies the problem profits from fixing it. Consider getting an independent mold assessment before committing to their remediation work.
- Billing runs through a centralized "home office" separate from the Memphis field crew. One reviewer complained about billing transparency, and the owner confirmed invoicing is compartmentalized from local service delivery. Ask for a written estimate and line-item breakdown before work begins.
- The company operates across six states. The Memphis location has its own staff and owner (Jonathan Sharpe), but corporate-level decisions on pricing and billing may not be made locally.
- Their service area list includes over 20 cities stretching from Tunica, MS to Brighton, TN. Confirm response times for locations at the edges of that range.
- The 1-star review in the packet contains positive text ("Very prompt and knowledgeable"), suggesting it was an accidental low rating. With only 2 negative reviews in 18 months across 819 total, there is almost no complaint data to assess patterns.