Provider profile
BMS CAT
Provider snapshot
What this listing says
Nashville-area property owners facing large-scale water or fire damage who want a single national restoration company to handle mitigation through reconstruction under one contract.
Best for
- Nashville, Brentwood, or Mt. Juliet homeowners dealing with water damage that requires both mitigation and full reconstruction under one company.
- Commercial property managers who need a restoration partner with experience handling large-loss events across hospitality, healthcare, or multifamily buildings.
- Insurance-referred customers who want a company that works directly with major carriers and assigns a dedicated project manager.
- Property owners who need HVAC decontamination or biohazard cleanup bundled with mold or water damage work.
About this company
BMS CAT operates out of La Vergne, Tennessee, serving the greater Nashville area as one branch of a national restoration company founded in 1948. Mold remediation is one piece of a much broader operation that includes water damage restoration, fire damage repair, HVAC decontamination, biohazard cleanup, controlled demolitions, and full reconstruction. They handle both commercial and residential work, with specific experience in multifamily, hospitality, healthcare, education, and government facilities.
What stands out is their scale. BMS CAT claims over 287,000 jobs in the last decade and runs a 45,000-square-foot warehouse in Nashville for storing belongings during restoration. They are non-franchised, which means the Nashville office answers to corporate rather than operating as an independent franchise. Their website says average employee tenure exceeds 10 years. They responded to the 2010 Nashville floods, including work at the Gaylord Opryland Hotel, and handle large-loss disaster recovery that smaller local companies cannot take on.
The company has operated for more than 70 years with corporate headquarters in Haltom City, Texas. Nashville is one of many regional offices. They offer 24/7 emergency response, work directly with insurance companies, and assign a single point of contact per project from mitigation through rebuild.
Their Google rating sits at 4.1 stars across 44 reviews. That is below average for restoration companies in the Nashville market. Most positive reviews are strongly positive, but the negative reviews describe real operational problems worth reading before you hire.
Services
Service area
BMS CAT's Nashville office is based in La Vergne, Tennessee. They list coverage for Nashville, Brentwood, Fairview, Gallatin, Goodlettsville, La Vergne, Lebanon, Mount Juliet, Springfield, Spring Hill, Smyrna, and White House. This is a national company with corporate headquarters in Haltom City, Texas, so regional staffing and response times may vary.
Review consensus
Keith appears in multiple reviews as a project manager who responds quickly and keeps projects on schedule. Luke Johnston's review names Keith, Liberty, and Booker as polite, hardworking, and attentive. John gets praised across several reviews for floor repairs and reconstruction management — Mike Cooley, Diane Malecki, Carol Malecki, and Janelle Wommer all name him for keeping work on time and delivering strong results. Krystle Williams appears in two reviews for communication and responsiveness. Delshad drew praise for same-day response after insurance referral. The strongest theme is that when the right project manager runs your job, communication stays consistent and the work quality is high.
4 found across 44 total reviews at 4.1★. Patrick Marsch describes internal disorganization and a billing dispute where the company tried to charge beyond the contracted amount despite language he inserted to prevent it. Scot Burner says the crew did not read the insurance report, cut corners, then had to redo work — causing delays — and left his stove on the back porch after saying the job was done. He also suspects they planned to bill insurance fully while skipping flooring repairs under cabinets. Laurel Jennine says she had to hire another company to redo BMS CAT's work a year later. Rere K alleges an employee took a personal bath towel during clean-out. The owner response to Rere K says they could not find her in their system, which could indicate a fake review or a name mismatch.
The negative reviews point to a gap between project management and field execution. Positive reviewers consistently name their project manager and describe organized, well-communicated work. Negative reviewers describe crews that skip steps, do not read scope documents, and leave work incomplete. This is a pattern common in larger restoration companies where the office-to-field handoff breaks down. The owner response quality varies: Rere K's response asks for contact info without engaging the complaint, while Judy Buckman's 3-star response is a template asking how to earn 5 stars. Neither response addresses specifics, which suggests reputation management rather than problem resolution.
Eric (role unknown — praised by Reed Hayes). Keith (project manager — praised by Mike Cooley and Luke Johnston for quick response and scheduling). John (project manager/reconstruction — praised by Mike Cooley, Diane Malecki, Carol Malecki, Janelle Wommer for floor work and project management). Liberty (field crew — praised by Luke Johnston for politeness and hard work). Booker (field crew — praised by Luke Johnston for politeness and hard work). Jon Thompson (coordinator — praised by Pat Kleinmann for overseeing wall and cabinet repair). Delshad (project coordinator — praised by Patrick Jett and mina Titus for same-day response). Sean (field staff — praised by mina Titus for fast response). Wayne (project coordinator — praised by mina Titus and Windy for being informative and patient). Krystle Williams (project manager — praised by BTCSE Email and Shawn Young for communication and responsiveness). Regina Solomon (general manager — praised by Teresa for going above and beyond). Jamie Tricoglou (project manager — praised by Teresa). Kara (account manager — praised by Jane Allen and Kyla Quintanilla for knowledge and seamless service). Justin Parham (project manager — praised by carol dodson for handling water damage). Eric Hermanns (project coordinator — praised by carol dodson for explaining the contract).
Ask for Keith or John as your project manager — they appear in multiple positive reviews for keeping jobs organized and on schedule. Read your contract line by line and get scope details in writing before work starts, because the negative reviews describe billing disputes and crews that skipped items in the insurance scope. If you are hiring for mold work specifically, get an independent test first so you are not relying on BMS CAT to both diagnose and treat the problem.
Keep in mind
- BMS CAT does both mold testing and mold remediation. A company that finds mold and then sells you the removal has a financial incentive to find problems. Ask for the testing results in writing and consider getting an independent assessment before approving remediation work.
- Multiple reviewers describe contract and billing disputes. One reviewer reported the company tried to charge more than the agreed amount despite protective contract language. Read your contract carefully before signing.
- The 4.1-star Google rating with 44 reviews is lower than most Nashville-area restoration companies. The negative reviews describe disorganization, rework, and poor communication between office and field teams.
- BMS CAT lists 12 Nashville-area cities as its service area, but this is a national company headquartered in Texas. Your project will be managed by the local La Vergne office, but corporate policies and staffing decisions come from out of state.
- One reviewer reported having to redo BMS CAT's work with another company a year later. Ask about their warranty terms and what recourse you have if problems surface after the job closes.