Provider profile
SERVPRO of Sevier Jefferson & Cocke Counties
Provider snapshot
What this listing says
Sevier, Jefferson, and Cocke County property owners dealing with water damage or mold after a plumbing failure or storm, especially vacation cabin owners who need a team that coordinates directly with insurance adjusters.
Best for
- Homeowners and cabin owners in Sevier, Jefferson, or Cocke County who need mold remediation tied to a water damage event
- Out-of-town vacation rental owners who need a single company to handle water extraction, mold work, and insurance coordination remotely
- Commercial property managers in the Pigeon Forge and Gatlinburg corridor who need fast-response restoration with packout capability
- Property owners dealing with post-storm or post-flood mold who want one company to handle water mitigation and mold cleanup in sequence
About this company
SERVPRO of Sevier, Jefferson & Cocke Counties is a franchise restoration company based in Kodak, Tennessee, owned by Allan and Pamela McMillon. Mold work is one piece of a much broader operation that covers water damage, fire damage, storm cleanup, construction, and HVAC duct cleaning across three counties. They staff three AMRT-credentialed technicians and run IICRC-backed crews. The company handles both testing and remediation, which creates an inherent conflict of interest you should understand before hiring them for mold.
On the equipment side, the website references HEPA filtration units, air filtration devices (AFDs), negative air machines, infrared cameras, desiccants, weighted extraction wands, and ozone chambers. For mold specifically, they describe a containment-first process using AFDs and infrared cameras to locate hidden moisture before cleaning. Their HVAC duct cleaning team runs separately with drill-powered bristled brushes, HEPA vacuums, and negative air machines. The packout and contents restoration service means they can move belongings offsite during large jobs.
The McMillon family has deep local roots. The team played a role in recovery efforts after the 2016 Smoky Mountain wildfires alongside SERVPRO's national Disaster Recovery Team. They stay active through the Sevierville Chamber of Commerce and BNI. The franchise covers a wide territory from Gatlinburg tourist cabins to rural properties in Cocke County, and they handle both residential and commercial work.
4.8 stars across 112 Google reviews is a strong number for a restoration company, especially one covering a three-county area with heavy vacation rental traffic. The volume of reviews naming specific crew members by name suggests consistent staffing rather than high turnover.
Services
Service area
Headquartered in Kodak, Tennessee at 243 W. Dumplin Valley Road. Covers Sevier County (Sevierville, Gatlinburg, Pigeon Forge), Jefferson County (Jefferson City, Dandridge, White Pine), and Cocke County (Newport, Cosby, Del Rio, Parrottsville). The three-county territory includes a mix of residential neighborhoods, vacation rental cabins, and commercial properties along the Smoky Mountain tourism corridor.
Review consensus
Wes Trotter (production manager) stands out in more than 20 reviews for fast initial response, clear communication, and hands-on involvement from first call through insurance coordination. Drew Hackler (crew chief) gets repeated praise for leading cleanup crews efficiently. Josh Quillen draws positive reviews for mold and large-scale restoration projects. Allan McMillon (owner) helped one reviewer navigate a difficult insurance adjuster situation. Daire Workman handled a smoke damage project and earned praise for managing the full process. Crystal, Bill, Wes R, and Olivia appear across multiple positive reviews for fieldwork quality. Reviewers consistently highlight same-day or next-day response, willingness to coordinate with insurance adjusters onsite, and clear step-by-step explanations of the restoration process.
2 found across 112 total reviews at 4.8★. Tim (January 2026) posted on behalf of a homeowner, claiming SERVPRO damaged ductwork during an HVAC cleaning and improperly repaired it using PVC pipe for support. The owner responded with a detailed rebuttal: the homeowner had given perfect satisfaction scores after the original service, the PVC support predated their work, and the system had known pre-existing issues including a prior recommendation for full replacement. The owner also noted similar accusations from a Tim account against other local companies. Jackie Jones (April 2025) described a water mitigation job where the dehumidifier did not work, a fan arrived with exposed blades, and the bill jumped from a quoted $150 to $800. The owner responded with a generic invitation to call the office without addressing the specific equipment or billing claims.
The two negative reviews reveal different complaint types rather than a pattern. The duct cleaning complaint has significant context from the owner that weakens it as evidence of a systemic problem. The equipment and billing complaint from Jackie Jones is more concerning because the owner response was a template deflection rather than a factual engagement. Owner response rate is 100% on recent negatives, but the quality varies: one response was detailed and fact-specific, the other was a generic redirect.
Wes Trotter / Wes T (production manager — praised in 20+ reviews for responsiveness and communication). Drew Hackler / Drew (crew chief — praised in 10+ reviews for efficient cleanup). Josh Quillen / Joshua Quillen (project manager — praised for mold remediation and large projects). Allan McMillon (owner — praised for helping navigate insurance). Daire Workman / Dairie (project manager — praised for smoke damage project management). Bekkah Sims (sales rep — praised for proactive outreach). Wes R (crew chief — praised in multiple reviews). Crystal (field crew — praised in multiple reviews). Bill / William (field crew — praised in multiple reviews). Olivia (field crew — praised in multiple reviews). Hayden Cox / Hayden (field tech — praised for moving help and knowledge). David (field tech — praised for photo documentation on remote property). Carlos (cleanup crew — praised for detail). Sandra (cleanup crew — praised for detail). Ryan (repair tech — praised for honesty). Jackson / Jaxon (tech — praised). Mason (tech — praised). Cyrus (tech — praised). Daniel (tech — praised). Ramon and Ramon Jr (tech team — praised). Tammy (cleaning crew — praised). Abby (field tech — praised). Roger (field tech — praised). Andrew Maples (field tech — praised). Gabby (field tech — praised). Jacy (field tech — praised). Alesha (field tech — praised). Chris (HVAC team lead — praised). Jose (field tech — praised). Tanner (field tech — praised). Joe (field tech — praised). Oz (field tech — praised). Wesley (named in Jackie Jones 1-star review in context of billing dispute).
Ask for Wes Trotter on the initial call and Drew Hackler for the field crew. Get all equipment charges in writing before they drop off dehumidifiers or fans, and confirm each piece works before the crew leaves. For mold jobs, get an independent test first since this company does both testing and remediation.
Keep in mind
- They do both mold testing and mold remediation. The same company that tells you whether you have a mold problem also profits from fixing it. Get an independent mold test before committing to remediation work.
- One reviewer reported receiving a malfunctioning dehumidifier and an exposed-blade fan, then getting billed $800 for equipment that did not work. Ask for written equipment charges upfront and confirm everything functions on delivery day.
- This is a franchise operation. The national SERVPRO brand does not control day-to-day quality at this location. Your experience depends on the local owner and crew assigned to your job.
- Their service territory spans three counties and dozens of cities from Gatlinburg to Newport. If your property sits at the edge of that range, confirm realistic response times before signing.