Provider profile
Trinity Services
Provider snapshot
What this listing says
Knoxville homeowners dealing with mold after water damage who want one company to handle extraction, remediation, and rebuild, with 24/7 emergency response and insurance coordination.
Best for
- Knoxville and Knox County homeowners facing mold growth after a water event who want one company to handle the full sequence from water extraction through mold removal and structural repair.
- Property owners who need 24/7 emergency response with a stated 30-minute callback and 2-hour onsite arrival, backed by multiple reviewers confirming same-day and same-evening arrivals.
- Homeowners working through an insurance claim who want a company that coordinates directly with carriers as a preferred vendor, reducing the back-and-forth.
- East Tennessee commercial property owners who need restoration work across offices, retail, or healthcare settings, since Trinity handles both residential and commercial jobs.
- Buyers who want a single contractor for mold remediation combined with roof repair, since Trinity does both and water intrusion from roof damage is a common mold trigger in this climate.
About this company
Trinity Services is a family-owned restoration and roofing company in Knoxville, Tennessee, headquartered on Cogdill Road near West Knoxville. Mold remediation is one division of a much broader operation that covers water damage, fire damage, storm repair, roofing, remodeling, biohazard cleanup, and air duct cleaning. They handle jobs from the initial emergency call through the final rebuild, so you can stay with one contractor from water extraction to finished drywall.
On the mold side, the team holds both IICRC and MICRO Mold certifications. Their process uses containment with negative air pressure and HEPA-equipped air scrubbers, removes affected materials like drywall and insulation, and treats surfaces with antifungal agents. They do mold inspections on-site but do not provide lab testing or air quality testing. They mention using moisture meters and infrared cameras to locate hidden moisture.
The company has been in operation since 1980, giving them 45+ years of history in East Tennessee. They claim over 50 years of combined team experience. They hold an A+ BBB rating since February 2021 and work as a preferred vendor with most major insurance carriers. Financing is available for out-of-pocket costs. The about page lists named staff including Dale Baker (construction project manager), Lance Crabtree (supervisor), Aaron Wheeler (CSR), Steve Barlow (sales), Dustin Pannell (technician), and Cayden Ward (technician).
4.8 stars across 281 Google reviews is a strong number, particularly with this volume. Most positive reviews focus on the emergency response and water mitigation side of the business, with consistent praise for quick arrivals and proactive communication.
Services
Service area
Headquartered at 10427 Cogdill Road, Suite 300, Knoxville, TN 37932. Serves Knox County and surrounding East Tennessee counties including Anderson, Blount, Campbell, Claiborne, Grainger, Jefferson, Loudon, McMinn, Monroe, Morgan, Roane, Scott, Sevier, and Union counties. Named communities include Bearden, Choto, Maryville, Oak Ridge, and Sequoyah Hills. That is a large geographic footprint covering most of East Tennessee.
Review consensus
Dustin Pannell is the most frequently named employee, appearing in at least six positive reviews for water damage work. Reviewers describe him as courteous, diligent about moisture readings, and good at explaining what he is doing. Aaron Wheeler draws praise for phone manner and responsiveness. Dale Baker gets credit for insurance coordination and project management, with one reviewer calling him compassionate and hands-on. Chris Livingston earns a direct call-out for going above and beyond as a project manager. Cayden Ward appears alongside Dustin in multiple water damage reviews for moisture monitoring. Mike Berry draws praise for finishing work, painting, and ceiling repairs. Lance Crabtree is named as a supervisor who managed a basement gut-and-rebuild. Multiple reviewers confirm same-day arrivals for water emergencies, including evenings and weekends. One reviewer mentions a crew arriving within 90 minutes of a two-story flood. A mold-specific review describes the team explaining containment and negative air pressure before starting work.
4 found across 281 total reviews at 4.8★. The most detailed mold-related complaint (julie-linn spang, August 2025) describes a crawlspace mold job where the crew was scheduled for Monday at 8:30 AM, did not show, and rescheduled to Wednesday, arriving at 11:15 instead of 8:30. The crew worked three hours, returned Friday with equipment issues, and finished Tuesday by removing the dryer and leaving. The reviewer says a 12x12 hole was cut in the floor, covered with plastic, debris was left under the house, and the charge was $3,155. The owner responded five months later saying the work followed national standard pricing and was never paid for. Laura Fritz (May 2025) describes an insurance-referred emergency water job where she says Trinity's mitigation caused mold infestation, resulting in a full gut renovation down to studs and loss of all belongings. She adds that a plumber's work failed within a week of water being turned back on. Marilyn Blair (May 2025) describes a water leak repair that stretched across two months with a project manager who left the company mid-job, poor cabinet work, and a dishwasher left unconnected. The owner responded that the kitchen remodel was completed in six weeks. Sylva LogCabin (May 2026) left a one-word review: "Flaked."
The negative reviews cluster around two themes: scheduling reliability and quality of longer-duration work. The mold job complaint and the kitchen rebuild complaint both describe no-shows or missed timelines. The water damage complaint describes a failure in the mitigation itself that led to worse problems. These contrast sharply with the overwhelmingly positive reviews for fast-response water extraction, where the company clearly excels. The owner responds to 80% of recent negatives, but the response quality varies. The julie-linn spang response came five months late and disputes the customer's account. The Laura Fritz response is a template. The Marilyn Blair response is detailed and engages with specifics but disputes the customer's characterization. The Cow Jones 2-star prompted the owner to say the reviewer is not in their system.
Dustin Pannell (technician -- positive, named in 6+ reviews for water damage work, moisture monitoring, and courtesy). Aaron Wheeler (CSR -- positive, praised for phone manner, helpfulness, and responsiveness). Dale Baker (construction project manager -- positive, praised for insurance coordination and compassion). Chris Livingston (project manager -- positive, praised for going above and beyond). Cayden/Caden Ward (technician -- positive, paired with Dustin in multiple reviews for moisture checks). Mike Berry (finishing tech -- positive, praised for painting, ceiling work, and punctuality). Lance Crabtree (supervisor -- positive, managed basement rebuild). Michael Miller (technician -- positive, air duct cleaning). Allen Turner (construction -- positive, praised for listening and quality). Nathan and Ronnie (construction -- positive, praised for craftsmanship). Justin (construction -- positive, praised for cleanup and communication). Jerry (project follow-up -- positive, praised for follow-through). Michelle (project coordinator -- positive, praised for helpfulness). Steve Barlow (sales -- positive, praised for knowledge). Jordan (technician -- positive, praised for cleanup). Sebastian (construction crew lead -- positive, praised for workmanship). Tom (mold inspection -- negative, named in scheduling no-shows and described as rude by one reviewer).
Ask for Dustin or Aaron if your job involves water damage leading to mold. The emergency response side of this company runs well and draws consistent praise. For mold remediation specifically, get a written scope with timeline and cost before work begins. Since Trinity does both inspection and remediation, bring in an independent test if you want a second opinion on the extent of the problem. If your project requires reconstruction after mold removal, confirm your project manager and check in on progress weekly.
Keep in mind
- Trinity does both mold inspection and mold remediation. This creates a conflict of interest: the same company that identifies the mold problem also profits from fixing it. Consider getting an independent mold assessment before committing to their remediation scope.
- One mold-specific negative review describes scheduling no-shows, a rude interaction with a staff member named Tom, debris left under the house, a large hole cut in the floor without repair, and a $3,155 charge the customer questioned. The owner's response says the customer was never billed and the charge was for remediation only. The factual dispute between customer and company is unresolved.
- A separate 1-star review alleges that Trinity's water mitigation work caused mold to develop due to poor treatment, resulting in a full gut renovation. The reviewer states she received a legal letter requesting removal of the review. The owner's response was a template directing her to customer service.
- The company's service area spans roughly 15 counties across East Tennessee. For jobs outside Knox County, confirm the same crew and response time apply to your location.
- Mold remediation is one part of a business that primarily focuses on roofing, water damage, and remodeling. If mold is your only concern, ask how many mold-specific jobs the assigned crew has handled recently.