Provider profile
Rocky Top Restoration
Provider snapshot
What this listing says
Knoxville homeowners dealing with water damage who want a single restoration company to handle mitigation, insurance claims, and rebuild under one roof.
Best for
- Knoxville-area homeowners with water damage who need same-day emergency mitigation and a team that will handle insurance paperwork.
- Homeowners who want one company to manage the full arc from water extraction through rebuild, avoiding the hassle of coordinating separate contractors.
- People dealing with mold discovered during or after a water damage event, where remediation and reconstruction can happen under one crew.
- Property owners in the Knoxville-to-Maryville corridor who need 24/7 emergency response for fire, storm, or water events.
About this company
Rocky Top Restoration is a Knoxville-based restoration company operating as a division of ABCO Group. They handle water damage, fire and smoke restoration, mold remediation, storm damage, and hazardous material cleanup. Mold is one piece of a broader restoration operation — they are primarily a water and fire damage shop that also does mold work.
What stands out is the insurance claim handling. Multiple reviewers describe Gina working directly with insurance adjusters, negotiating coverage, and managing the back-and-forth that most homeowners dread. The company also runs a separate construction arm (RTR Construction) that handles the rebuild side, so they can take a project from emergency water extraction through drywall replacement and cabinet install without subcontracting. Their mold page lists IICRC Applied Microbial Remediation credentials.
The company claims 15+ years of experience, 55+ team members, and over 200 completed projects. They are headquartered on Old Callahan Drive in Knoxville and also serve Maryville. Reviewers come from across the Knoxville metro including Oak Ridge, Clinton, Karns, and Claxton.
With 93 Google reviews at 4.6 stars, they carry a solid track record. The overwhelming majority of reviews describe water damage situations — burst pipes, flooded basements, appliance leaks — and the pattern of rapid response and insurance coordination runs through nearly all of them.
Services
Service area
Rocky Top Restoration is headquartered in Knoxville, Tennessee at 2339 Old Callahan Drive. They also list Maryville, TN as a service area. Reviewers come from across the region including Oak Ridge, Clinton, Karns, Claxton, and Louisville, TN, suggesting coverage across Knox and surrounding counties.
Review consensus
Gina is mentioned repeatedly for handling insurance claims, navigating adjuster negotiations, and keeping homeowners informed throughout multi-month projects. Randall leads the water mitigation crews and draws praise for fast response — multiple reviewers say he showed up the same day, sometimes within hours, including on weekends and holidays. Allie handled initial damage assessments and earned trust for decisive action during emergencies, including walking through downed trees and power lines after a tornado. Jacob and Rob appear as project managers on reconstruction work, with reviewers noting on-time scheduling, clean work areas, and good communication. Randy Peterson is credited for honest advice — one reviewer says he recommended a cheaper fix over filing an insurance claim. Scott drew praise for communication and going above and beyond during a restoration project. Devin handles maintenance agreement visits and is noted for being helpful and thorough.
2 found across 93 total reviews at 4.6★. One review describes being cut off in traffic by a company vehicle — not a service complaint but a safety concern. The owner responded asking for details to investigate internally. The second complaint, from a Local Guide with 16 reviews, involves a tree removal job where the initial verbal estimate of $1,000 ballooned to $4,000 after a subcontractor was brought in. The reviewer alleges the company and subcontractor were double-charging, and the final negotiated price was still $3,200. The owner's response acknowledges a miscommunication about scope and pricing but denies improper billing. Neither complaint relates to mold or core restoration work.
The owner responds to both negative reviews with substantive, personalized replies — not template deflections. Both negatives fall outside the company's core restoration work (one is a driving complaint, the other a subcontracted tree removal). Across the positive reviews, the pattern is strikingly consistent: water emergency, fast response, insurance handled, rebuild completed. The company appears to function well as a water-damage-first operation with mold as an adjacent service.
Gina (insurance coordinator — praised repeatedly across many reviews for claim navigation and advocacy). Randall (mitigation team lead — praised for fast emergency response, same-day arrivals, patience). Allie/Aly/Ali (project manager/assessor — praised for decisive emergency response and guiding homeowners through the process). Jacob (project manager — praised for on-time scheduling and quality work). Rob/Rob McGuire (project manager — praised for communication, flexibility, and conscientiousness). Randy/Randy Peterson (project manager — praised for honesty and quality work). Scott (crew lead — praised for communication and going above and beyond). Logan (demo team — praised for fast, clean demolition). Josh (demo team — praised alongside Logan and Seth). Seth (demo team — praised alongside Logan and Josh). Enrique (crew — praised for going above and beyond). Tyler (crew — positive mention). Will (crew — positive mention for flooring and water heater work). Abram (crew — positive mention). Nichole (crew — positive mention). Devin (maintenance technician — praised for helpfulness on maintenance visits). Matt (crew lead — praised for weekend emergency response). Richard (crew — praised for roof replacement work).
Rocky Top's strength is handling the full water damage lifecycle — emergency drying, insurance negotiation, and rebuild — under one team. Ask for Gina on the insurance side and Randall for mitigation. For mold-only work, get an independent test first since they both test and remediate, and ask for a written estimate upfront to avoid the kind of billing surprise one reviewer experienced.
Keep in mind
- Rocky Top does both mold testing and mold remediation. That means the same company diagnosing your mold problem profits from fixing it. Consider getting an independent mold test before or after their work.
- Their mold remediation is part of a general restoration operation, not a mold-focused specialty. If your situation is mold-only with no water damage trigger, ask how many standalone mold jobs they handle per year.
- One reviewer reported confusing billing when a subcontractor was brought in for tree removal — the initial verbal estimate was $1,000 but the final bill came to $4,000 before being negotiated down. Ask for written estimates and clarify whether subcontractors will be involved.
- The website claims eco-friendly products and methods but does not name specific products or explain what that means in practice. Ask what chemicals they use during mold remediation.