Provider profile
Restoration 101
Provider snapshot
What this listing says
Knoxville homeowners dealing with water damage who want a single contractor to handle mitigation, mold remediation, and full rebuild under one roof.
Best for
- Knoxville-area homeowners who need water damage mitigation and want the same company to handle the full rebuild afterward.
- Property owners with mold problems stemming from water intrusion, crawlspace moisture, or storm damage who want one contractor handling both the moisture source and the mold.
- Commercial property managers in Knox County who need emergency response and want a contractor that handles insurance coordination.
- Homeowners dealing with storm, fire, or smoke damage who want to avoid juggling multiple specialty contractors.
About this company
Restoration 101 is a full-service restoration contractor based on Middlebrook Pike in Knoxville. They handle the entire chain from emergency water extraction through mold remediation to final rebuild, plus crawlspace encapsulation, roofing, plumbing, and trauma cleanup. They hold a Tennessee State Contractor's license and are IICRC-firm-status holders.
What stands out is the single-contractor model. Most restoration companies subcontract the rebuild phase, but Restoration 101 keeps it in-house. Their work portfolio includes basement remodels, deck construction, interior painting, and roof replacement alongside water and mold work. They also handle fire and smoke damage restoration and biohazard cleanup, which is unusual breadth for a company this size.
Ron Coffman runs the operation, which has been serving Knox County and surrounding counties for over a decade. They work with insurance companies directly and also offer packages for uninsured properties. The company operates 24/7 for emergency calls.
43 Google reviews at 4.8 stars with zero negatives in the last 18 months is a strong record. For a smaller company, that volume of consistently positive feedback suggests the hands-on owner model is working. Multiple reviewers mention Ron picking up the phone personally and Floyd Ebanks managing projects with close communication.
Services
Service area
Headquartered at 2944 Middlebrook Pike in Knoxville, Tennessee. They serve Knox County and surrounding counties, though they do not name the specific counties on their website. Available for 24/7 emergency response.
Review consensus
Floyd Ebanks is the most frequently named staff member, praised as a project manager who communicates proactively, coordinates scheduling tightly, and follows up after completion. Ron Coffman, the owner, is cited for personal responsiveness, showing up on-site, and standing behind his word even when problems arose that were not the company's fault. Todd and Chase are named for remodel quality. Oswaldo and Claudio are praised for tile work. Reviewers consistently highlight same-day emergency response, willingness to work extended hours including weekends, and smooth insurance coordination. Several reviewers note using the company for repeat projects.
0 found across 43 total reviews at 4.8★. No recent negative reviews to analyze (0 found across 43 total reviews at 4.8★). The entire review history visible in this packet contains only 5-star ratings.
The 43-review sample is 100% five-star, which is unusual. This could reflect a genuinely owner-operated company where Ron Coffman is directly involved in most jobs, or it could indicate that some dissatisfied customers did not leave reviews. The small total count means a few negatives would shift the rating noticeably. Multiple reviewers are single-review accounts, though many established Local Guides also gave 5-star ratings, which adds credibility to the overall pattern.
Ron Coffman (owner — positive, praised for responsiveness, personal involvement, and standing behind his work). Floyd Ebanks (project manager — positive, most frequently named, praised for communication, coordination, follow-through, and integrity). Todd (crew/remodeling — positive, named for condo remodel work). Dan (crew — positive, named alongside Todd for remodel work). Chase (crew — positive, named for repair work). Oswaldo (crew — positive, named for tile installation). Claudio (crew — positive, named for tile installation).
Ask for Floyd Ebanks as your project manager if your job involves water damage followed by rebuild. Insist on a third-party mold test before and after any remediation work, since they do both testing and remediation. With zero negatives across 43 reviews, the track record is strong, but press them on mold-specific experience since their core identity is water damage restoration.
Keep in mind
- They do both mold testing and mold remediation. That is a conflict of interest. Ask them to use a third-party testing firm, or get your own independent test before and after remediation.
- Their website is heavy on general restoration content but light on specifics about mold remediation methods, equipment, or protocols. Ask what containment and treatment process they use before signing.
- The service scope is very broad: water, mold, fire, roofing, plumbing, decks, painting, biohazard. A company doing this many things may not specialize deeply in mold. Ask how many mold-specific jobs they complete per month.
- They claim service to Knox County and surrounding counties but don't name specific boundaries. Confirm they serve your area before scheduling.