Provider profile
RestoPros of Knoxville
Provider snapshot
What this listing says
Knoxville-area homeowners dealing with water damage or mold after a pipe burst or leak who want the franchise owner, Greg Kendig, to personally assess the situation.
Best for
- Knoxville and west Knox County homeowners who need same-day water extraction after a pipe burst or appliance leak.
- Homeowners who want the owner to personally inspect a potential mold issue before committing to remediation work.
- Property owners dealing with insurance claims — the team communicates directly with adjusters and handles documentation.
- Rental property owners and real estate agents in the greater Knoxville area who need a reliable restoration referral.
About this company
RestoPros of Knoxville is a franchise location of the RestoPros network, based at 1201 Osprey Ln in west Knoxville. They handle water damage, fire and smoke damage, mold remediation, and storm damage for both residential and commercial properties. They also offer mold testing, which means the same company that diagnoses the problem can profit from fixing it.
What stands out here is how often the owner shows up in person. Greg Kendig regularly does initial assessments himself, and multiple reviewers mention he told them they had no mold problem and charged nothing. That kind of honesty is unusual in restoration. The field crew — Peyton, Maddie Monhollan, Matt, and Tyler — gets called out by name repeatedly for clear communication and fast turnaround. They follow IICRC guidelines and work directly with insurance adjusters.
RestoPros launched nationally in 2018, and the Knoxville franchise claims 30 years of combined industry experience across its team. Greg Kendig runs the local operation and is visibly involved in day-to-day work, from Saturday evening emergency calls to crawl space inspections.
A perfect 5.0 rating across 125 Google reviews is rare for any restoration company. Even more notable: zero reviews at 3 stars or below in the last 18 months. That volume with that consistency suggests the operation is genuinely tight, though it also means there is no negative feedback to learn from.
Services
Service area
Based in Knoxville, Tennessee at 1201 Osprey Ln (37922). Serves Farragut, Kodak, Louisville, Maryville, Oak Ridge, Powell, Strawberry Plains, and surrounding communities. The listed area spans a wide portion of East Tennessee — confirm response times for locations outside the immediate Knoxville metro.
Review consensus
Greg Kendig gets the most mentions by far — reviewers consistently note that he shows up personally, often within 30 minutes, and that he has told homeowners they had no mold issue and charged nothing. Peyton draws praise for managing water damage jobs with clear communication and working with insurance adjusters. Maddie Monhollan is named for keeping customers informed at every step of multi-day jobs. Matt and Tyler are praised for field work quality. Multiple reviewers mention fast response times (same day or within hours), honest assessments, and crews that clean up thoroughly when the job is done. Several note that RestoPros was recommended by their plumber or real estate agent.
0 found across 125 total reviews at 5.0★. No 1-star reviews found in the last 18 months. Across 125 total reviews at 5.0 stars, there are zero complaints at 3 stars or below during the recency window. There is nothing to report here.
The owner's personal involvement is the throughline. Greg Kendig does not just manage — he runs assessments, responds to Saturday night emergencies, and inspects crawl spaces himself. Multiple reviewers specifically contrast this with other companies that would have sold them unnecessary work. That hands-on ownership model likely explains both the perfect rating and the strong word-of-mouth referral pattern visible in the reviews.
Greg Kendig (owner — praised for honesty, personal assessments, and fast response). Eric (technician — praised for giving good advice). Peyton (crew lead — praised for communication, insurance coordination, and quality work). Maddie Monhollan (crew member — praised for keeping customers informed and handling jobs with care). Matt (crew member — praised for dependable field work). Tyler (crew member — praised for promptness and quality). Travis (crew member — praised for fast emergency response). Marcellus (crew member — praised for restoration work quality).
Ask for Greg to do the initial assessment — he is the owner and reviewers consistently say he is honest about whether you actually need work done. If your job involves insurance, confirm upfront that Peyton or another crew lead will handle adjuster communication directly. With no negative reviews to warn about, the main thing to watch for is the testing-and-remediation overlap: get a second opinion on any mold diagnosis before signing a remediation contract.
Keep in mind
- RestoPros does both mold testing and mold remediation. That means the company telling you that you have a mold problem is the same one that profits from fixing it. Consider getting an independent test from a separate inspector before agreeing to remediation work.
- This is a franchise, not a locally founded company. RestoPros is a national brand that started in 2018. The Knoxville location operates under that system, which means corporate standards but also corporate constraints.
- Their service area list includes Maryville, Oak Ridge, Kodak, and other towns across a wide stretch of East Tennessee. Ask for confirmation on travel fees or response times if you are outside the immediate Knoxville area.
- With a perfect 5.0 rating and no recent negatives, there is no complaint data to flag patterns from. That is a good sign, but it also means you cannot compare notes with dissatisfied customers.