Provider profile
Rainbow International of Knoxville
Provider snapshot
What this listing says
Knoxville-area homeowners dealing with water damage or fire recovery who need a single company to handle demolition, restoration, and reconstruction under one insurance claim.
Best for
- Homeowners in Knoxville, Farragut, or Oak Ridge who need water damage restoration with 24/7 emergency response.
- Insurance-claim jobs where you want one company to handle demolition, content pack-out, and full reconstruction.
- Commercial property managers in Knox County needing IICRC-standard mold remediation or water extraction.
- Fire recovery situations where content cleaning, storage, and odor removal are all needed under one roof.
About this company
Rainbow Restoration of Knoxville is a Neighborly franchise operating out of 205 Sherlake Lane in west Knoxville. They handle water damage, fire damage, mold removal, and full reconstruction for both residential and commercial properties across the greater Knoxville metro, including Oak Ridge, Lenoir City, and Maryville.
Their mold work follows a six-step process: inspection, containment, HEPA air filtration, removal of porous materials, structural drying, and reconstruction. They also do content pack-out and storage, carpet cleaning, air duct cleaning, and odor removal. The full-service reconstruction capability means they can take a job from tear-out through rebuild, which matters if you want one contractor managing the entire insurance claim.
As a Neighborly franchise, they carry IICRC certification and back work with the Neighborly Done Right Promise. The Knoxville location is locally owned and operated by Hope Hawkins, who is named in both positive and negative reviews.
At 3.8 stars on Google with 32 reviews, this location sits below the 4.5 threshold where most buyers feel comfortable. The negative reviews are detailed and specific, while many of the positives are brief or come from single-review accounts.
Services
Service area
Rainbow Restoration of Knoxville is headquartered at 205 Sherlake Lane in Knoxville, Tennessee. They list 22 service cities including Knoxville, Oak Ridge, Lenoir City, Maryville, Farragut, Clinton, Kingston, Harriman, and Strawberry Plains. This covers a wide swath of Knox, Anderson, Roane, Loudon, and Blount counties.
Review consensus
Reviewers who had good experiences emphasize fast response times and compassion during stressful situations. Lynn H named Hope, Josh, and Nikko as "fantastic" after a recent job. Katrina Harmon praised the team for explaining their water damage process clearly and being respectful. Clint Epps credited Hope specifically for helping him through a house fire with compassion. Benny Braden singled out Kody for good work. Several reviewers mention the crew working efficiently and being easy to deal with during emergencies.
4 found across 32 total reviews at 3.8★. Raeleen Woodbury described extensive property damage during a storm restoration job: crew members destroyed light fixtures, smoked inside the home, consumed beverages from the refrigerator, and left asbestos debris on furniture. She named Hope as the owner who stopped returning calls after months, and Chris as a representative who failed to show up when requested. Items placed in storage took five weeks to get returned, and some came back damaged. Jackie Osborne hired them after a house fire and found multiple packed items broken, with some belongings never returned. The crew scratched her floors during furniture removal, fixed it, then scratched them again bringing furniture back. She described Hope as hostile and unwilling to take responsibility, instead blaming her team. Kim P was promised a callback that never came. Ember Grace left a vague negative review; the owner responded that they could not find her in their system.
The two most detailed complaints (Woodbury and Osborne) share a structural pattern: the initial contact and setup went well, but problems surfaced during the content handling and restoration phases, and escalated when the owner stopped communicating. Both reviewers named Hope as the point of failure in dispute resolution. The owner responded to only 1 of 4 recent negatives, and that single response disputed the reviewer's identity rather than addressing a concern. Meanwhile, many 5-star reviews are brief and come from single-review Google accounts, particularly a cluster of four posted on the same day (January 17, 2025). This contrast between detailed negatives and sparse positives is worth weighing.
Hope (owner/co-owner -- praised by Lynn H, clint epps for compassion; criticized by Raeleen Woodbury and Jackie Osborne for unresponsiveness and hostility). Josh (technician -- praised by Lynn H). Nikko (technician -- praised by Lynn H). Chris (representative -- criticized by Raeleen Woodbury for not showing up). Kody (technician -- praised by Benny Braden). Taylor (technician -- praised by Donna Dake for hard work). Dawn (technician -- praised by Ashleigh Latella). Randy (technician -- praised by Kathy Staley for tile work). Jorden (technician -- praised by Kathy Staley for tile work).
This franchise has real capability in multi-service restoration jobs, and when things go right, reviewers describe a responsive and compassionate team. But the 3.8-star rating and the pattern of owner communication breakdowns during disputes are red flags. If you hire them, document everything in writing, get a detailed scope of work before demolition begins, and photograph all belongings before content pack-out.
Keep in mind
- They do both mold testing and mold remediation, which creates a financial incentive to find problems they then get paid to fix. Consider getting an independent mold assessment before authorizing remediation work.
- Two detailed 1-star reviews describe the owner, Hope, as unresponsive or hostile when customers raised complaints about damaged property. One reviewer reported months of unanswered calls and texts.
- The 3.8-star Google rating with 32 reviews is notably low. Four recent 1-star reviews describe property damage during restoration, lost belongings in storage, and crew misconduct.
- The owner responded to only 1 of 4 recent negative reviews, and that response claimed the reviewer could not be found in their system rather than addressing the complaint.
- They list 22 service cities spanning multiple counties. Confirm they can dispatch a crew to your location on your timeline before committing.