Provider profile
Mold Drs.USA
Provider snapshot
What this listing says
Knoxville homeowners dealing with crawlspace mold or water damage who want a single company to handle testing, remediation, and reconstruction under one insurance claim.
Best for
- Knoxville and East Tennessee homeowners who need mold remediation combined with water damage restoration under one roof.
- Buyers concerned about mycotoxin exposure who want testing that goes beyond standard mold inspections.
- Homeowners filing insurance claims who want one company to manage the entire process from demolition through reconstruction.
- Property owners with crawlspace moisture problems who need encapsulation and waterproofing alongside mold treatment.
- Commercial property managers who need a firm with large-scale restoration experience.
About this company
Mold Drs. USA is a Knoxville-based restoration company that has been operating since 2004. They handle mold testing, mold removal, water damage restoration, fire damage, crawlspace encapsulation, and reconstruction all in-house. They also have a second office in Franklin, Tennessee.
What stands out is their mycotoxin testing service, which goes beyond standard mold inspection to detect toxic compounds that settle in dust and HVAC systems. They hold ACAC credentials, which is a third-party certification that requires documented field experience and a proctored exam. Their website claims they are the highest ACAC-credentialed mold firm in the Knoxville market. They also offer 100% financing and an insurance deductible forgiveness program, which is unusual for this type of work.
The company is family owned and BBB A+ rated. They background check and drug test all employees. They describe their early work as focused on large-scale facility restoration and abatement, which suggests a commercial background that expanded into residential. Their insurance claims process uses software that communicates directly with adjusters, so they position themselves as a single point of contact from demolition through rebuild.
With 229 Google reviews and a 4.7 rating, they carry strong volume for a Knoxville mold company. The review pattern shows consistently high marks for responsiveness and crew professionalism, with only 2 negative reviews in the last 18 months.
Services
Service area
Headquartered in Knoxville, Tennessee with a second office in Franklin, Tennessee. Serves Knox County and surrounding areas including Farragut, Maryville, Alcoa, Oak Ridge, Clinton, Powell, Sevierville, Gatlinburg, Pigeon Forge, Lenoir City, Loudon, Kingston, Harriman, Greeneville, Johnson City, and Newport in Tennessee, plus Asheville, Waynesville, and Black Mountain in western North Carolina. The service area is broad for a single-office operation, spanning roughly 150 miles from Knoxville to Asheville.
Review consensus
Torrey Patterson is the most frequently named crew member, praised across at least 8 reviews for communication, cleanliness, and work quality. Tate and Gerrad draw consistent praise as a drywall and restoration pair. Jeremy, the owner, is noted for personally handling estimates, working directly with insurance adjusters, and responding quickly. Gene is praised for his knowledge and accessibility as a project manager. Ashley and Shawna in the office are called out for clear communication and responsiveness on intake calls. Multiple reviewers mention 24/7 response, with one describing a crew arriving within an hour of an 11 PM call. Insurance coordination is a repeated theme, with several reviewers noting the company handled all communication with their adjuster.
2 found across 229 total reviews at 4.7★. One reviewer paid over $8,000 for attic and basement remediation and said the areas looked the same afterward. She hired an environmental engineer who confirmed the work was incomplete. The company's response disputed the testing methods used and said staining removal was never guaranteed, but the owner response was notably defensive in tone. A second reviewer gave 2 stars after the crew arrived without scaffolding and had to return the next day, calling it a 6-hour job. The project manager called the crew "knuckleheads" and told the reviewer that the return trip was as much an inconvenience for them as it was for the customer. The company did provide a discount but the reviewer felt it was insufficient.
Both negative reviews involve disputes over expectations versus deliverables, specifically around what the paid scope of work actually includes. The owner responds to 100% of negative reviews with detailed, specific replies rather than templates. However, the responses lean argumentative rather than conciliatory. The owner challenges reviewer credibility and testing methods rather than focusing on resolution. This suggests a company that stands firmly behind its work but may not handle disagreements diplomatically.
Jeremy (owner — positive). Torrey Patterson (crew lead/technician — positive, named in 8+ reviews). Tate (restoration/drywall — positive). Gerrad/Jared (restoration/drywall — positive). Gene (project manager — positive). Ashley (office/intake — positive). Shawna/Shauna/Shanna (office/intake — positive). Edith (technician — positive). Winnifer/Winnie (technician — positive). Stephen (estimator/project manager — positive). Kaleb/Caleb (technician — positive). Austen/Austin (technician — positive). Matt (technician — positive). Jack (technician — positive). Chet (technician — positive). Manuel (technician — positive). Dalton (technician — positive).
Ask for Jeremy on the estimate and Torrey on the crew if you can. Get the scope of work in writing with clear language about what staining removal is and is not included. If your project is outside the Knoxville metro, confirm scheduling and ask whether travel time affects pricing.
Keep in mind
- They do both testing and remediation, which is a conflict of interest. The same company that tells you mold is present is the one that gets paid to remove it. Consider getting an independent test to confirm their findings.
- Two recent negative reviews describe disputes over expectations around staining removal after remediation. The company maintains that staining is cosmetic and separate from mold remediation. If staining matters to you, get that commitment in writing before work begins.
- Their service area is broad, stretching from Knoxville to Asheville, NC and as far as Johnson City, TN. One reviewer noted the crew had to drive 2 hours each way. Confirm availability and any travel surcharges for locations outside Knox County.
- The insurance deductible forgiveness program sounds appealing but may have conditions. Ask exactly how it works and whether it applies to your situation before signing.