Provider profile
Innovative Restorations
Provider snapshot
What this listing says
Knoxville-to-Cookeville homeowners who need mold remediation tied to water damage or crawl space moisture, from a restoration company with three Tennessee offices and 24/7 emergency response.
Best for
- Knoxville, Crossville, or Cookeville homeowners dealing with mold after a water damage event who want one company to handle both problems.
- Homeowners with crawl space moisture issues who need encapsulation and dehumidification alongside mold remediation.
- Buyers who want a company that works directly with insurance adjusters on damage claims.
About this company
Innovative Restorations (doing business as Innovative Home Services) is a Knoxville-based restoration and remodeling company that also handles mold testing, mold remediation, and crawl space work. They operate out of three Tennessee offices: Crossville (headquarters since 2005), Knoxville, and Nashville. Mold work is one piece of a much broader business that includes bathroom remodeling, plumbing, water damage restoration, fire damage cleanup, and biohazard services.
Nothing about their mold approach stands out as unusual. They test and remediate in-house, collect air and surface samples, and send them to a lab. Their website describes a standard inspect-clean-prevent workflow. They use Bioesque as their disinfectant product and offer crawl space encapsulation with dehumidification to prevent mold recurrence. They hold IICRC and EPA certifications and carry BBB accreditation with an A+ rating.
The company started in 2005, making it roughly 21 years old. They describe themselves as family-owned. They offer a set of six written guarantees covering technician behavior, workspace cleanliness, price matching, workmanship, and a first-night hotel stay if the home becomes uninhabitable during work.
Services
Service area
Headquartered in Crossville, TN with offices in Knoxville and Nashville. They list service areas including Cookeville, Farragut, and Maryville. The claimed radius stretches across the Upper Cumberland region and into the Nashville metro, covering Cumberland, Knox, Roane, Jackson, Morgan, White, Fentress, Overton, Pickett, and Putnam counties.
Review consensus
Eddie Brown and Jeremy are the most frequently named installers, praised in at least six reviews for politeness, clean work, and craftsmanship on bathroom and shower projects. PJ draws repeated praise for emergency responsiveness, crawl space expertise, and clear communication. Anthony Azevedo is named in multiple reviews for thorough estimates and walking customers through options. Chris, Kevin, Mason, Mikel, and Hunter also receive positive mentions for specific jobs. Reviewers consistently note fast response times, daily communication, and clean worksite habits.
0 found across 27 total reviews at 4.7★. No recent negative reviews to analyze. All 27 reviews at this location are positive.
The review base skews heavily toward bathroom remodeling and crawl space work. Only one review (Zack Julian) specifically mentions mold in the context of a shower leak repair. Buyers hiring for standalone mold remediation have essentially no peer reviews to reference.
Eddie Brown (installer — positive, named in 6+ reviews). Jeremy (installer — positive, named in 5+ reviews). PJ (project manager/emergency responder — positive, named in 8+ reviews). Anthony Azevedo (sales/estimates — positive, named in 3+ reviews). Chris (installer — positive). Kevin (installer — positive). Mason (crawl space/encapsulation — positive). Mikel (crawl space — positive). Hunter (crawl space — positive). Michael (installer — positive). Jarrod (installer — positive). CJ (installer — positive). JP Rodriguez (technician — positive). Jon (emergency response — positive). David Ruybalid (plumber — positive). Josiah (plumber — positive). Thomas (technician — positive). Tavius (technician — positive). Justin (technician — positive).
The review record is strong but almost entirely about bathroom remodeling and crawl space work, not mold remediation. If you hire for mold work, ask specifically who will be on the crew and whether they hold the IICRC Applied Microbial Remediation credential the company's own FAQ mentions. Request a third-party clearance test after remediation.
Keep in mind
- They do both mold testing and mold remediation. The same company that tells you whether you have a problem also sells the fix. Ask for a third-party post-remediation clearance test, which their own FAQ recommends.
- Mold is a small part of their business. Most of their reviews and website content focus on bathroom remodeling and general restoration. You may not get a mold-focused crew.
- They claim a service area spanning Knoxville to Nashville with only three offices. Confirm response time and availability for your specific location before booking.
- With only 27 Google reviews at the Knoxville location, there is limited public feedback to evaluate consistency.